We stayed for five nights with our baby in the beginning of March. The hotel looks fantastic from the front, and the lobby area is very nice. A bit empty though. Could do with some more plants/artwork or something like that. Very nice at the check in, although they got a bit confused when we asked about they had bigger rooms available. (Normally we wouldn't have asked, but did because we had a baby that easily wakes up and it would have been nice with a seperate bedroom) As the price would be the double of what we paid, we didn't get the upgrade, but were very pleased with the room we had booked anyway. I don't know if the hotel has a policy regarding cheaper upgrades, but if they had given us a discount on the upgrade that would have given them alot of goodwill, especially as the hotel was nowhere near full.
The room was very spacious, but it was very evident that it had been refurbished, especially in the bathroom. That was the biggest disappointment as the finishes in the bathroom was so poor, that if it had been my own I would have lodged a complaint towards the contractor. Also there was very visible mould and dirt in the shower, which you don't expect when its new and when its a four star hotel. But other than that the room was very nice and clean. They do seem to be a bit confused to what types of towels to leave in the room, as getting towels to dry our hands with was a bit of hit and miss phenomenon. But that was more funny than annoying.
The pool area is the best I've seen, and they also have a smaller kids pool. Poor beach, but with a pool this nice we didn't feel the need to use the beach. No pool bar, but the restaurant (Eatery) was just outside the pool anyway and served the poolguests. There was also a kids club, but we didn't use it as our baby was too small.
The staff (especially at the Eatery) was superfriendly, chatty but still professional, and made us feel like very valued guests. When you go out and come back they greet you at the door and welcome you back. When we ate at the Eatery we had several come over to talk to our baby, which we really appreciated, and one of the staff even took him for a tour in the restaurant and kitchen. I am guessing that we got this much attention because there weren't many guests, so they weren't superbusy. If there is anything negative about the restaurant was that at dinner they have a limited menu, and often there was things on it that wasn't available. That's fine, but they should inform of this when they hand out the menu. Also at breakfast there was lots of ants in the honey, every morning. Other than that everything tasted good and the breakfast selection was very good.
The location is very close to the airport, but nothing else. But taxis and car rentals are relatively cheap and we didn't mind at all.
We would stay here again at the current price.
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- Also Known As:
- 4 Points By Sheraton Langkawi Resort
- Four Points By Sheraton Langkawi Hotel Langkawi
- Langkasuka Beach Hotel
- Langkasuka Hotel
- Langkasuka Beach Langkawi