We have just returned from 11 nights at the Federal Villa and feel cheated, we have stayed here and the holiday Villa over the last 12 years and this time was the worst. At check in we were asked where we would like our welcome drink, in reception or in the room, we asked for it to be sent to the room, it never arrived, this was a good guide to how the hotel is now being managed, we had a kettle and cups no complimentary tea and coffee sachets, (2 arrived on our last night) The mosquito unit had 3 pellets so when no more came we went out and bought some, we had 2 power cuts, when it rains the paths get waterlogged ruining footwear, they have never heard of draining the paths, the room is very dark so the light has got to be on all the time, because we had stayed here before we knew what the bathroom was like so no surprises there, what did surprise us was the poor standard of cleanliness, under the rim of the toilet bowl was filthy, we were well into the 11 nights before we saw this so after the next time the room was cleaned we had a look and it was still filthy,dirty towels and sheets were left outside on many occasions uncovered as were plates from room service, these were left for a few days, went to reception to cash a travellers cheque to be told quite adamantly that they did not do this any more, even when we pointed out that the room directory said they did, we had to argue quite strongly before a manager came and sorted the problem out, to be fair the receptionist apologised the morning after, full marks to her. On other visits we have always had some form of acknowledgement that we were return guests, not this time, so all told they will be lucky if we return again. The good points are the location is good, the views were great and the sunsets spectacular, the bell hops where great as were the pool attendants.
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- Also Known As:
- Federal Villa Langkawi Hotel Langkawi
- Federal Hotel Langkawi