I work in Kuala lumpur and I travel to Langkawi several times in a year. Now I come back to langkawi again and staying in a 5 star hotel and I am very pleased with the service here. When I arrived here, I remembered my last stay, I was here in August and I stayed at the Frangipani resort. I was going to meet my brother at the ferry terminal and before I went out I ordered some food at the restaurant and I said that I will be back one hour later. I was late for sometime and when we came to restaurant my meal was already on the table without a proper covering and it was cold and I understand that it was already cooked a long time ago. I asked the restaurant staff to heat the meal but they said the kitchen is closed so that cannot heat it. Then I said how I can eat a food which is already cold, but the lady said cannot do anything as the kitchen already closed. I told that I will not pay for this cold food and I cannot eat it, but it was already in my bill because I signed it when I ordered the food. I understood arguing there have no solution so I wanted to talk to the hotel manager. The waitress then called the hotel manager but the manager didn't mind to talk to me or come to the restaurant, but the waitress told me that I have to pay the bill. And the next day I had to pay the bill when I left the hotel.
Regardless how many stars, a hotel is a hotel, only if they serve to their clients and if they care for their clients and their requests. If the hotel can not even heat a meal, then I can't name here as a hotel. I am not bankrupt because of that bill but I am sure that manager was very happy to earn that extra money from me. I am not going to recommend here to anyone at all.
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- Also Known As:
- The Frangipani Langkawi Hotel Langkawi
- The Frangipani Langkawi Resort And Spa
- Frangipani Resort Langkawi
- Village Langkawi