Were do I start..... Despite reading not so great reviews I still booked going on the few good reviews. What a mistake, it's not a cheap place to stay so you would expect high class service as it's rated as 4 on here, well think again.
No where does it say there is no alcohol served at either the bar or resturant so sunset cocktails forget it.
Being English speaking they didn't understand us very well at all you keep getting passed onto the next person who understands your request, and I know I'm in a forigen speaking country but every other hotel we stayed at in Malaysia could understand us.
The phone in the room didn't work so if you want anything off you go to reception.
Breakfast was very average. Didn't even bother with the resturant. Asked for a bottle of water at the pool took the waiter 10 minutes to get it and then wouldn't let me pay for it I had to then wait for him to get me the bill.
Asked for late check out as we were flying out after 3 pm so would be nice to have a shower, no sorry too busy. There was hardly anyone there when we left and would have been happy with just 2 more hours.
We were not told anything about the resort like what was available or on the resort later found out there was a gym and apparently a tennis court!! Didn't even get told about the resturant or bar!!! There is no compendium or directory in The room so just guess where things are and how to use them!! We asked 3 times over 2 days to get the safe fixed which was also not bolted down so anyone could walk off with it!! When the gentleman came to finally fix it he was very helpful and should probably be working on front desk. There was a horrible smell In The room coming from the aircon which made me feel sick.
I will say this though the setting is amazing and it has pontetial to be great it just needs better service for customers. Sorry for rant I just hate paying good money for things that aren't as good as they should be and wouldn't want other people to do the same. Again amazing venue but shocking service.
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