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“Overall it is not that bad” 3 of 5 bubbles
Review of Aseania Resort & Spa Langkawi Island

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Aseania Resort & Spa Langkawi Island
Ranked #32 of 106 Hotels in Langkawi
Bristol
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Overall it is not that bad”
3 of 5 bubbles Reviewed January 7, 2013

I was expecting the worst after reading the reviews. But since this is the only RCI resort for exchange in this island, so we took a chance. We had a pleasant surprise and actully enjoyed our one week stay in this resort. On arrival we were given two units to choose from. We chose unit 1303 which overlooks the pool - 2 large double rooms both with en-suite bathroom, a large sitting room and balcony. The furniture are dated and the bathroom needs re-decoration but the unit is very large, clean and comfortable. Air-con works perfectly. Cleaning service everyday.
The resort itself is in a very convenient location, close to supermarkets, money changing bureau, restaurants, duty-free shops and excursion booking offices. So a car is not essential. We hired one but did not use it for a couple of days. Taxis are cheap, but best to negotiate the price before getting in. They don't use the meters although there is one fitted in every taxi. (A big board of most destination's taxi fares is displayed next to reception). Buffet breakfast is cheap (RM22 each) and plenty to choose from with cooked to order eggs and pancakes etc. Obviously, one should expect half of the choices to be Asian dishes, like congee, noodles, rice, curry etc. There are many restaurants around but, as you would expect, mostly are Thai style with spicy food. There is a MacDonald's on main road and a very good Italian restaurant nearby - exit resort turn left and walk for about 5 minutes. The resort does special BBQs and pool side buffets once a week and the food is reasonable. Excursion prices are very good. We booked the 'Mango Tour' for RM50 each which lasted about 5 hours. A lot to see and well worth the money. Staffs don't speak much English but they do try to do their best to please. The island enjoys duty-free status and you can find very cheap goods, alcohol and cigerettes in duty-free shops on main road. Prices are more than double in Penang. Noordin-Mews is a great place to stay in Penang if you need a stop-over.

  • Stayed November 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Hazel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark H, Manager at Aseania Resort & Spa Langkawi Island, responded to this review, January 7, 2013
Dear Mayorlee,

Thank you very much for sharing your Aseania experience with others and for highlighting the warm and wonderful service provided by our staff here at Aseania Resort & Spa. Your satisfaction towards our accommodation, services and facilities is a motivation for us to provide even better service. On another note, we’ve looked into the less positive issues you’ve mentioned and we sincerely apologise for the shortcomings you’ve encountered. Your comments are deeply appreciated and they will surely assist us in striving towards service excellence. Thank you once again for recommending Aseania as a brand to everyone! We look forward to welcoming you back to Aseania Resort & Spa on your future visits to Langkawi.

Stay Well,
Mark Hisham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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920 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (164)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
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English first
Ubud, Indonesia
Level Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 bubbles Reviewed January 5, 2013

This hotel has some serious problems, but still may be worth staying at. As everybody says - rooms are very aged, wi-fi is down most of the time, bathrooms are prehistoric. We stayed during the New Year's Eve and the special buffet was both very expensive (170 RM per person) and of terrible quality - low variety, cold, poorly prepared food. Cooks watched the show instead of heating/cooking. Most people left early - the night was that bad. The strong points of the hotel area: huge nice swimming pool, easy to find, close to one of the beaches, many restaurants around as well. If I had a choice - I wouldn't stay here again, but if next time all Langkawi hotels are booked out again - I will stay at Aseania, it's not THAT bad.

  • Stayed December 2012, traveled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank DenisDuster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark H, Manager at Aseania Resort & Spa Langkawi Island, responded to this review, January 7, 2013
Dear DenisDuster,

Thank you very much for taking the time to post this review. Your feedback is much valued and appreciated. We regret to learn that our service rendered was not up to your expectations. We sincerely apologise for the shortcomings you’ve encountered on the room condition, food and wifi. Thank you so big also on the feedback of the location and pool facilities. Rest assured that your comments will be seriously looked into and we will strive to improve our service level and product quality. Even though we understand that you may not stay with us again, we would like to have the opportunity to restore your faith in our resort.

Be Well,
Mark Hisham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki, Finland
Level Contributor
3 reviews
3 hotel reviews
1 of 5 bubbles Reviewed January 1, 2013

Rooms were awful and dirty! We got only hot or cold water from the shower. Breakfast was worst we have ever faced, were not able to eat anything. Located a bit side from the Chenang beach and the "centrum".

  • Stayed December 2012, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank heltsu h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark H, Manager at Aseania Resort & Spa Langkawi Island, responded to this review, January 3, 2013
Dear heltsu h,

Thank you for choosing Aseania Resort & Spa for your stay in Langkawi and for sharing your experiences on Trip Advisor. We really appreciate your positive comments about our facilities. Your comments on our rooms and breakfast are deeply appreciated and we sincerely apologise for the shortcomings you’ve encountered. Your comments will surely assist us in improving our services. We look forward to welcoming you back to Aseania Resort & Spa on your future visit to this beautiful island.

Be Well,
Mark Hisham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Usti nad Labem, Czech Republic
1 review
5 of 5 bubbles Reviewed December 31, 2012

It was a short stay for me and my friends but we were completely happy with this hotel - although it is not right on the beach, it is only a short walk, the pool is nice, we fancied the dinner and breakfast buffet and the staff was very friendly and helpful - all in all good value for the price we paid and we will definitely stay here if back on Langkawi

  • Stayed December 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Julia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark H, Manager at Aseania Resort & Spa Langkawi Island, responded to this review, January 3, 2013
Dear Julia C,

Thank you very much for taking your time to write and post this review. We really appreciate your positive comments about our friendliness staff, food and pool side facilities. It was a great pleasure having your stay at our resort and we hope to welcome you again in the near future.

Stay Well,
Mark Hisham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maldives
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed December 30, 2012

I stayed for 4 nights in dec 2012. The rooms are ok but the hotel is old overall. The food is not tasty, breakfast buffet was crummy and the juices at the buffet were very watery. Renovation process is underway it seems. The pool area is nice though. There was no wifi in room but the girl at the reception still gave me the password together with the room key, I wondered why! However, it's located right in the heart of Pantai Cenang, few minutes away from the beach, Zon complex and tourist area.

  • Stayed December 2012
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank miss_zub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark H, Manager at Aseania Resort & Spa Langkawi Island, responded to this review, January 3, 2013
Dear miss-zub,

Thank you for choosing Aseania Resort & Spa for your stay in Langkawi and for sharing your experiences on Trip Advisor. We really appreciate your comments about our facilities. Your comments on our food during breakfast and wifi system are deeply appreciated and we sincerely apologise for the shortcomings you’ve encountered. For your information, we're in the midst of upgrading our wifi system whereby on that particular days, the system had been terminated temporarily. Your comments will surely assist us in improving our services. We look forward to welcoming you back to Aseania Resort & Spa on your future visit to this beautiful island.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed December 27, 2012

The hotel rooms look more like an overuse chalets. Room was not clean, furniture and fixtures were old. The service is terrible as well as the water supply was cut-off without any notice. Tried calling the reception but no one answer and we have to walk personally for an answer. Apparently, they were doing some maintenance job !
One of our rooms, we have an water pot full of worms ! Do check the water pot before using.
Big resort, looks nice from outside but not the room interior.
The pool was nice with waterslides and wavy pool. This will be the only positive feedback.

Room Tip: If you need clean room, forget about this hotel. If you are looking for a chalet type of accomodatio...
See more room tips
  • Stayed December 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Dawnals
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark H, Manager at Aseania Resort & Spa Langkawi Island, responded to this review, January 3, 2013
Dear Dawnals,

Thank you very much for taking the time to post this review. Your feedback is much valued and appreciated. We regret to learn that our service rendered was not up to your expectations. We sincerely apologise for the shortcomings you’ve encountered on the water supply had been cut off and electric kettle.
For your information, water supply had been cut off temporary on that particular time without any notice from local authority due to piping system burst link to the resort area. It had been rectified and fixed it within 3 hours.
Rest assured that your comments on the electric kettle will be seriously looked into and we will strive to improve our service level and product quality. Even though we understand that you may not stay with us again, we would like to have the opportunity to restore your faith in our resort.

Be Well,
Mark Hisham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johor Bahru, Malaysia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed December 27, 2012

We stayed at the Hotel on the 21 Dec 2012 for two nights. Was put in in room 1408. The room does not appear as the picture posted, it was very old. Very limited furniture, a cupboard, a usual small fridge with the tv on top and a desk. Two queen size bed with hard and worn out mattress. No internet connection at all.

But the worst was the toilet bowl. It has poop-like sediment stuck at the bottom. We tried to flush down vigorously but to no avail. We made complain but no respond. In the end, we have to use the toilet at the reception to do our business.

We are so frustrated as the third floor has no lift and we have to walk up the whole 3 floors. Funny that we were located at the floor where the workers are.

Our stay at the hotel is very uncomfortable and we will never patron the hotel again.

  • Stayed December 2012, traveled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Salmah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark H, Manager at Aseania Resort & Spa Langkawi Island, responded to this review, January 11, 2013
Dear Salmahassan,

Thank you very much for taking the time to post this review. Your feedback is much valued and appreciated. We regret to learn that our service rendered was not up to your expectations. We sincerely apologise for the shortcomings that you’ve encountered. Rest assured that your comments will be seriously looked into and we will strive to improve our service level and product quality. Even though we understand that you may not stay with us again, we would like to have the opportunity to restore your faith in our resort.

Be Well,
Mark Hisham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aseania Resort & Spa Langkawi Island

Property: Aseania Resort & Spa Langkawi Island
Address: Aseania Resort Langkawi Jalan Pantai Tengah | Mukim Kedawang, Langkawi 07000, Malaysia
Location: Malaysia > Kedah > Langkawi District > Langkawi
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 On the Beach Hotel in Langkawi
#18 Spa Hotel in Langkawi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Aseania Resort & Spa Langkawi Island 3.5*
Number of rooms: 217
Official Description (provided by the hotel):
Strategically located along the Pantai Tengah in Mukim Kedawang, Aseania Resort encompasses 7.519 acres of luxurious facilities and lush greenery. Our 217 rooms are fully furnished to give visitors the comforts of modern living complemented by the unique old-world charm of Langkawi. There's never a dull moment at Aseania's awe-inspiring swimming pool. Listed in the Malaysia Book of Records as the longest swimming pool in the country, it sprawls 154.4 metres and has a mesmerising array of facilities for all - wave pool, mushroom pool, waterfall, Jacuzzi, sundeck, lazy river and adult and children slides. You can take a leisurely float or pamper yourself with a luxurious jacuzzi while the kids have a splashing good time together. Truly fun for all in the family. ... more   less 
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Also Known As:
Aseania Resort Langkawi Hotel Langkawi
Langkawi Aseania Hotel
Aseania Hotel Langkawi

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