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“Perfect holiday retreat” 5 of 5 bubbles
Review of Tanjung Rhu Resort

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Tanjung Rhu Resort
Ranked #7 of 106 Hotels in Langkawi
Certificate of Excellence
Amsterdam, The Netherlands
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Perfect holiday retreat”
5 of 5 bubbles Reviewed June 12, 2013

This place is near perfect for a young couple like us to get away from it all and just relax. All the ingredients were there: absolutely beautiful location, great service from the always friendly, always smiling, and always thoughtful staff, and some of the best food and drinks we have had in all of Malaysia. We stayed in a Bayu Senja room with view of the beach and the sea and it was large and stylish, wooden theme, slightly worn perhaps but I am not sure if this is a bad thing as it wouldn't fit the resort to have ultra modern, business style rooms. Either way the room and bed was very comfortable, and was cleaned and made up well each day.

The manager, Enzo, welcomed us with drinks on the first day of our stay and was always up for a chat whenever we ran into him on the resort grounds - as was the other staff. We did the mangrove tour with the excellent Fendi who showed us the ins & outs of the wonderful area around the resort.

There were really no disappointments as we spent our days lounging at the beach or any one of the excellent pools, and eating as much as we could (the all-inclusive package is a must!), but I guess one thing I could say is that there are currently renovations going on at the resort, which do have some impact on your stay. It's really only at one side of the resort though and there's a plus side to it as well. There was no noise in the rooms.

We were sad to leave the Tanjung Rhu after 5 days (too short!) and would love to return some day. Wholly recommended!

Room Tip: The Bayu Senja rooms are very nice if you can afford it; otherwise pick any room since you'll be...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Querijn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
relaxLGK, General Manager at Tanjung Rhu Resort, responded to this review, June 15, 2013
Dear Querijn,
It was fantastic to see your review and thank you so much for the kind comments. It really was great to meet you both and I am very pleased that you had such a nice time. I hope that you will be able to come back and see us again some time when you need that compete getaway. We will be here to welcome you Back Home to Paradise.
Warmest personal regards,
Enzo Rulli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,268 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (186)
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Madagascar
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed June 6, 2013

We were welcomed by the friendly hotel staffs in airport and hotel lobby. A girl then led us to our room and did the check-in at room. She is very nice and clearly introduced us about the facilities, restaurants and activities in the hotel.

Our room was very clean with woody furnishing, the king size bed was comfortable too. Compared to the new modern stylish furnishing that i saw from other people post, I like the simple, woody decor instead. Different fresh fruits and a little box of chocolate were complimentary to room everyday. Hotel is under renovation work during our stay, but we cannot hear any noise from our room or the pool and restaurants area.

We had dinner at The Rhu and Sands, also late lunch at Sunset Pool Bar. All served very good food, but the portion of food at Sands is really too big. We ordered 1 appetizer, 2 soups and 2 main course, it was definitely enough for 4 persons instead of 2. Services were good, efficiency still have rooms to improve.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank polarusagi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
relaxLGK, General Manager at Tanjung Rhu Resort, responded to this review, June 15, 2013
Dear polarusagi,
Thank you for your kind review and for staying with us here at Tanjung Rhu. I was very happy to know that you had a nice time with us and enjoyed the facilities and the restaurants. Thank you for pointing out that service efficiency requires improvement and we will be getting on to that immediately so that you will have nothing but impeccable service the next time you come Home to see us here in Paradise!
Warmest personal regards,
Enzo Rulli
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
68 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed June 6, 2013 via mobile

One would have thought that for the price paid, reliable wifi device in the room would have been a no brainer but despite many feedback on the poor wifi service, the were no improvements. What a shame! Competing at this level, such a resort should focus on choices for its guest. It's 5 star prices but 3.5 star service. I could accept insects in my room being so close to nature but shockingly the 2 insects found in my room were cockroaches, an adult and another juvenile.

  • Stayed May 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank macaiwar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
relaxLGK, General Manager at Tanjung Rhu Resort, responded to this review, June 15, 2013
Dear macaiwar,
Thank you for staying with us and for taking the time to post your review here on Trip Advisor. I apologise for the apparently unstable WiFi that you experienced during your stay. We are aware that due to the increased number of devices and the incredible increase in the size of downloaded material, we will need to update this capacity. This is in the plans as part of our upgrading program and I trust will be much improved by the end of this year.

We do regularly treat the rooms and public areas for all insects on a monthly basis - sometime twice per month. Whilst we have a complete program to minimise the occurrence, these insects will be still found at times in all the hotel rooms in Langkawi due to the natural surroundings. However, my apologies for this and we will continue to further minimise this aspect in every way possible so you next visit to Paradise will be incident free.
Warmest personal regards,
Enzo Rulli
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed June 4, 2013

Tranquil and exactly what I was in need of, stunning room stunning service and a beach on the doorstep..absolute heaven... If you just want to get away from it all, then this is the place for you. Not quite as good as it was 10 years ago, but they are now putting that right and should be back to a first class hotel, but you cannot beat the surrounding....

Room Tip: I would say for adults really, as not a lot for children to do.
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  • Stayed August 2012, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank jinty M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
relaxLGK, General Manager at Tanjung Rhu Resort, responded to this review, June 15, 2013
Dear Jinty L,
Thanks for the great review and also for coming back to stay with us again after 10 years! I am not sure what it was that was not as good as last time you were here but please feel free to contact me by email to let me know. We are doing lots to upgrade the experience here at Tanjung Rhu and it will be a real pleasure to make sure that all your expectations are more than met when you come back to see us again here in Paradise!
Warmest personal regards,
Enzo Rulli
General Manager
enzo@tanjungrhu.com.my
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 30, 2013

Tanjung Rhu was everything i expected and more. I have stayed there many times and highly recommend it to travellers who seek peace and serenity. There is a quota on the number of children on the resort at any one time so you will not be ovrly disturbed by the sounds of squealing and screaming children. The beach is beautiful and so are the rooms and the staff extremely helpful

  • Stayed September 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank tinafazlita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
relaxLGK, General Manager at Tanjung Rhu Resort, responded to this review, June 3, 2013
Dear tinafazlita,
Thank you for your wonderfully kind comments and I am so pleased that we have continued to provide a consistent level of service for you over your many stays with us. Of course we are looking forward to seeing you once again when you come Back Home to Paradise!
Warmest personal regards,
Enzo Rulli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lagos, Nigeria
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed May 29, 2013

Had huge expectations reading many positive reviews, but they did not deliver, by far...

Positives:
- The driver who picked us up from the airport was very friendly and made us feel welcome.
- Rooms are very spacious
- The private beach which is probably the best on the island
- Proximity to the mangrove tours

Issues:
- Rooms are badly in need of renovation, which is currently ongoing
- Service was terrible. Slow (food took an average of 30-45 mins), some of the waiters and waitresses were grumpy, unbelievable!even though the hotel was not at full capacity.
- The hotel ran out of coconut water and when they replenished, they only bought 4 more which ran out immediately!
- It took 3 attempts over 3 days for them to fix our leaking toilet
- The temperature of the aircon in one of our two Cahaya rooms could not be adjusted up or down.

Lets hope that with the renovation, the service levels improve dramatically. For their own good...

Room Tip: Higher floor room (above the reading room) with seaview
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  • Stayed May 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Right4me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
relaxLGK, General Manager at Tanjung Rhu Resort, responded to this review, June 3, 2013
Dear Right4me,
Thank you for staying with us and for sharing your experiences here on Trip Advisor. I must apologise for the shortfalls that you experienced and can only say that this is not typical of what we offer and who we are at Tanjung Rhu. It was like reading a review about a totally different Resort so I humbly must say "Sorry" and I will be looking to see how we remove the negative service issues completely. I can understand that we may, for example, run out of an item from time to time (eg: coconuts) due to supply issues for these products, but there is no excuse at all for bad service and "Grumpy" staff. The word "Grumpy" should never appear in the same sentence and "Tanjung Rhu" and certainly should not be what our valued guests experience during their precious time here with us!

My apologies also for the room maintenance issues that you experienced. You will have noticed that the rooms are in the process of being fully upgraded as are the restaurants so, whilst we are still very acceptable overall now, I can say without a shred of doubt that you will see a completely different Tanjung Rhu when you next come back to see us here in Paradise!

You can be sure that we have taken this feedback very seriously and "For Our Sake" and for the sake of all our valued guests, we will continue to improve our service levels to be the very best in the world.
Warmest personal regards,
Enzo Rulli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed May 26, 2013

We did not know what to expect when we booked Tanjung Rhu. But we were not disappointed at all. Check in was very smooth and the Guest service lady was very amicable and efficient. After check in we went for a really scrumptious lunch. That was the beginning of a truly memorable food journey too.
We had never expected the food to be this good. Seafood was fresh and absolutely well executed. Do take the all in package as it includes everything except alcoholic beverages.
You will not be disappointed with the quality and the portions.

The room was a decent size with well appointed modern fixtures. I loved the aromatherapy in the room. Such a nice touch. The fridge was filled with lots of goodies and well all on the house and refilled daily.

The beach was really wonderful. White sands and very clean. We noticed the hotel actually has a beach tractor that kept the sand well raked and clean all the time. There are 3 pools to choose from, the Family pool which was so large, The saltwater pool and the Sands pool for adults only.

Do not miss the Rhu restaurant for fine dining. Delicious meals all the time.
If we had to nit pick we just thought the wait staff need to be trained better and to improve their service levels. Other than that a fantastic place to stay in while in Langkawi.

Room Tip: Take an afternoon trip to Kuah town for some retail therapy. Many items are tax free and well worth...
See more room tips
  • Stayed May 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Lin5858
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
relaxLGK, General Manager at Tanjung Rhu Resort, responded to this review, June 3, 2013
Dear Lin5858,
Thank you for the great review and I am extremely pleased that you stay was all you expected and more. I can see that you are particularly interested in food and I am thrilled that you enjoyed the dining experiences and were able to fully appreciate the All Inclusive Package as it is great value indeed. We are always targeting to improve so we will be on top of any service issues immediately so that your next visit to Paradise is completely seamless and equally as "fantastic" as your first.
Warmest personal regards,
Enzo Rulli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tanjung Rhu Resort

Property: Tanjung Rhu Resort
Address: Mukim Ayer Hangat, Langkawi 07000, Malaysia
Location: Malaysia > Kedah > Langkawi District > Langkawi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 On the Beach Hotel in Langkawi
#7 Spa Hotel in Langkawi
#7 Luxury Hotel in Langkawi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Tanjung Rhu Resort 5*
Number of rooms: 136
Official Description (provided by the hotel):
Tanjung Rhu Resort, nestled in the shade of casuarinas over 2.5km white sandy beach, is one of Asia’s finest boutique resort renowned for its scenic views, impeccable service and gourmet fine dining. This is a place for romance, privacy and tranquility. The 136 luxurious suites Tanjung Rhu lies at the northern tip of the Langkawi island of Malaysia. ... more   less 
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Also Known As:
Tanjung Rhu Hotel Langkawi

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