My husband and I went to Berjaya resort during the Easter break and it seemed to be a full house - which I don't think is a good enough reason for a few points that really brought the quality of this resort down:
Customer service: is very average. They weren't particularly friendly or helpful. Didn't explain the map of the resort properly so we were left to figure everything out on our own. Definitely not 5 star service.
Rooms: Are very nice, however a few things happened after our rooms were serviced which we were not impressed about. On the first day, they forgot to replace our towels with two fresh ones, and only replaced with one. On the second day our 'new towels' were stained. Upon check in the toilet seat had urine stains and hadn't been cleaned properly. It took about 20-30minutes for someone to arrive to clean it. There was a general carelessness with house keeping.
Hospitality room: They offer guests a hospitality room for one hour to shower if they have already checked out of their rooms. A great concept. But horribly executed. These rooms look like old rooms they never renovated so that they could just use them as hospitality rooms. The sink was broken with plastered patches. The room was extremely old with stained furniture.
Overall, it was still a great holiday for us and we still enjoyed our stay, however it's important to point out some of these things so people are aware before booking.
- Official Description (provided by the hotel):
- Home to Unesco's World GeoPark, discover the island said to have inspired love and miracles. Cocooned within a rainforest sanctuary, Berjaya Langkawi Resort embraces boundless views of emerald waters and green-cushioned mountains. With an array of convention facilities and inspired spa treatments complemented with heartfelt services, moments are filled with a sense of natural connection and harmonious retreat. ... more less
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- Also Known As:
- Berjaya Langkawi Resort - Malaysia Hotel Langkawi
- Berjaya Langkawi Beach Hotel
- Resort Langkawi
- Berjaya Langkawi Beach Spa Resort