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“Slow shuttle”

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Berjaya Langkawi Resort - Malaysia
Ranked #12 of 103 Hotels in Langkawi
Certificate of Excellence
Kuala Lumpur, Wilayah Persekutuan, Malaysia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Slow shuttle”
Reviewed October 18, 2013

Stayed there with family (with elderly and children) over the weekend in the rainforest chalet. Our chalets were located near to the Thai restaurant, and to get to the lobby/beach, we have to depend on the shuttle service. Everything was good on the first day we arrived and the second day. However by night on the second day, after dinner, there were so many guests and shuttle service becomes slow. We have to wait for few shuttles before we could board one to get back to our chalets.
However, things become worse on the third day, where we waited 40 mins before a shuttle arrives to pick us up for breakfast. We made several calls to the reception to chase for the shuttle and while waiting, we even stopped a hotel staff on motorcycle to help us chase for the shuttle! Since we have to catch the plane at 12pm to go back, we hurried for breakfast and hurried back to the chalets, packed our baggage quickly to allocate time for the slow shuttle service. (wouldn't want to take the chance to wait another 40 mins for shuttle, and miss the plane). So, basically, the third day was a chaos, and not relaxing as expected.
Besides the flaws of the slow shuttle service, i would say that the place is great for a relaxing vacation.

Room Tip: To book a room nearer to the lobby/beach so that do not need to always depend on shuttle service.
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  • Stayed October 2013, traveled with family
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Helpful?
2 Thank ymy2328
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisNBLR, General Manager at Berjaya Langkawi Resort - Malaysia, responded to this review, November 11, 2013
Dear Guest,

Greetings from Berjaya Langkawi Resort.

Thank you very much for the review after your recent stay with us.
On behalf of the Management, please accept my sincere apologies for the inconveniences experienced with regards to the shuttle service.
It was indeed a very hectic few days and our shuttle team was definitely run off their feet.
This is by no means an excuse but you have my personal assurance that I will look into the shuttle scheduling to ensure that the frequency is maximised during these times.

In the meantime, please do not hesitate to contact us directly if we can assist with anything else. We do look forward to be able to serve you again in future.

Thank you.


Sincerely,

Chris Niuh
General Manager
Berjaya Langkawi Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Melbourne, Australia
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 17, 2013

This resort was amazing. If I was to go back to Langkawi I wouldn't hesitate to stay here again. We were upgraded - I'd booked a seaview room and we ended up with a room one row back from the ones on the water, with amazing views - just beautiful. We were fairly close to the main reception area so we didn't bother with the shuttle service, we just walked. I completely disagree with other comments regarding this being noisy - we didn't hear it at all and it didn't disturb us.

The food at all restaurants was great - in particular the beach restaurant. Breakfast wasn't worth the price - we had the buffet the first morning, then ordered room service all other mornings. Was a much more cost effective option.

You definitely need to watch the monkeys - we opened a beer on our balcony and all of a sudden we had 5 or 6 surrounding us... one came and sat next to us and tried to steal our book!

Location-wise you are definitely away from the main part of town so if you want to be in amongst things you probably don't want to stay here... in saying that, it is very easy to hire a car and drive yourself to explore or go out for lunch or dinner.

Our flight out was at 7pm - they couldn't accommodate a late checkout but were more than happy for us to hang out by the pool in the afternoon and allowed us to use a chalet to have a shower before we left for the airport. This was an unrenovated one and it really highlights how good the renovations are - the unrenovated room was very tired and shabby.

Room Tip: request a room close to the lobby so you don't need to rely on the shuttle
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  • Stayed September 2013, traveled as a couple
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Helpful?
1 Thank MelMurph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 16, 2013

We made a reservation here drawn by all the excellent reviews we found on this page. Yes, the scenery is fabulous, the rooms are big and comfortable and nicely located. The resort amenities are OK. The problem -as I have found many times in Malaysia- is the service and the poor food. I would not come again to this place nor recommend it to anybody I know.

First of all, all the tranquility of the wonderful location is disrupted by the constant minibuses to carry people around. Traffic noise begins as early as 7:30 am. There is a service to call a bus to take you to breakfast or anywhere around the resort. And people just love to use it and hate to walk...

You better go early to breakfast if not you will have to wait for a table and hope that it is clean! Two days I was unable to get a coffee since there were NO cups available. When I requested one I was given a soup bowl...which was taken from my table by a not very nice guest from the other table. Fruit selection is poor, juices are far from "natural", everything is very very fried.
The beach restaurant is a bit better but it is way too expensive for what they offer. I requested a snapper fillet "grilled and no sauce". I received a pan fried fillet with tamarind sauce... no comments. Didn't even bother to complain.
The thai restaurant (which everyone says is the best) was so windy that we were unable to stay for dinner.
As for service, I now laugh at the story but wasn't so funny then. On our first night there the aircon did not work and neither did the TV. The solution proposed by management was to wait until the next morning, but we were advised not to open windows for mosquitos... and I am pregnant so no aircon was no option. My husband went to the reception since calling on the phone was pointless and an hour had passed since they had told us to "wait for a few minutes". Meanwhile, I stayed in the room, where four men came in and out (one changing the TV for another set, others filling up the aircon with gas), and a fourth one just seemed to stand there and chat with the others holding a ladder. It seemed nobody realized it was midnight and I was very tired. After one hour of insisting to get another room we were moved to another suite where...believe it or not... they had placed the TV from the old room to replace it with the other one! Aircon worked, at least. At around 2:30 am we were able to rest... this incident was not mentioned later by anyone in management nor did they provide any explanation.

A good thing I should comment is that they were kind enough to allow us to stay until 6 pm late check out since our flight was at night.

I was sad to have such a disappointing experience considering it was our "last vacation" prior to welcoming our new baby and were expecting some peace, quiet and nice food and location. I would never return here. Standard is way lower that the Berjaya in Tioman.

Room Tip: Try getting a room closer to the amenities so you don't depend on the shuttles...
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  • Stayed October 2013, traveled as a couple
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Helpful?
1 Thank maca222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisNBLR, General Manager at Berjaya Langkawi Resort - Malaysia, responded to this review, November 11, 2013
Dear Guest,

Greetings from Berjaya Langkawi Resort.

Thank you very much for the review after your recent stay with us.
It is with such invaluable feedback that gives us the opportunity in constantly gauging where we stand with our service delivery and product.

On this occassion, we have fallen short of your expectations.
Please accept my sincerest apologies for the inconveniences experienced.
I have shared your comments with the rest of my department heads, especially the F & B
and the Maintenance teams. They have since assured me that the necessary corrective actions are implemented to address our shortfall.

Rest assured, our guest comfort and satisfaction is always our utmost priority and we will endeavour to make the necessary improvements to serve our guests better.

In the meantime, please do not hesitate to contact us directly if your travel plans include Langkawi. Allow us the opportunity in demonstrating that we are truly capable of better.
We look forward to be able to serve you again.

Thank you.

Sincerely,

General Manager
Berjaya Langkawi Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 16, 2013

We stayed in the sea-view rainforest chalet during our trips in Langkawi. The chalet is very comfortable and clean. The sea-view balcony will give you the best way to relax. The beach is good. However, there are too much seaweed in the water. Nevertheless, everyone found their way to relax and enjoy on this beach.

We didn't try the famous Pan Thai Restaurant as we missed the best booking time. However, the Beach Restaurant really amazed us...great food, great environment and atmosphere with reasonable price. We enjoyed the tiger prawns and fish the most.

If you are looking for a relaxing and nature based resort for vacation, Berjaya is probably one of the best choices.

  • Stayed October 2013, traveled with friends
    • Value
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Helpful?
1 Thank KelvinNgHK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riyadh
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 15, 2013

I was with my family for relaxing trip to Malaysia and choosed this hotel for our stay in Langkawi we were so much lucky to be there since it was a unique experience to be within a 2 rooms presidential chalet on-top of water. The ocean waves all the night gives you the real stress relieving for all of us.
The personnel were so much professional in dealing with guests i thank very much Ms Roxanne (the duty manager) for her great help and generosity.
the restaurants were so much good in variety.
following points are good to note:
1- The location is excellent for those who don't want to go out of the hotel and being just within the sea sport and relaxation. however if you are out going it is a bit far from everything for tourism it takes at least 30 mints from every other site. the sky cabs were only 2-3 mints distance by car.
2- I did arrangements through the booking.com website and contacted the hotel where Ms Nita was so much helpful in suggesting the 2 rooms chalet.
3- We waited one full hour in a bad mood and so much nervous about the delay, the receptionist was saying a minute and the chalet will be ready and it took one hour. Ms Roxane the duty manager apologised for that and gave us a voucher for a family dinner in the restaurant and they send gifts for our chalet and they called us for a VIP boat trip to three islands ( this was so much professional actions) and we felt like a special family.
4- The property was worn out and a bit old and they are nowadays doing some renovations.
5- The chalet 1117 was far away from the reception making it a must to ride the shuttle for drop off.
6- The Hotel shuttle was excellent for airport transport i advice using it it is only 96RM.

thanks again for the all staff for the good and professional deal.

Room Tip: Romantic location and good for honeymooners. If you are out going this hotel is not good for you tr...
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  • Stayed October 2013, traveled with family
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Helpful?
1 Thank Alismail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shotley bridge
Level Contributor
37 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed October 15, 2013 via mobile

Just had a four day break here...very relaxing. Our rainforest chalet was beautiful..the bathroom -really lovely..chalet very spacious, comfortable and clean. Found all the restaurant to be very good..delicious food and not too expensive. Breakfast..faultless..vast choice of many varieties of food to cater for all tastes. All staff were very courteous and helpful..
Took the Mangrove tour and had an amazing day out..great guide and saw lots of interesting things...monkeys, bats, crabs snakes...all in the wild..great
There is a mangrove walk at the hotel..on the beach..worth exploring..saw kingfishers, heron, magpie robins..and a monitor lizard
We were treated to a couple of oriental pied hornbills in front of our chalet..and took the complimentary wildlife tour from the hotel were we saw Dusky leaf monkeys and a sleeping flying lemur, Shohada,the guide was such a lovely girl..very knowledgable and good fun.
We saw the A troop of Dusky leaf monkeys right by the poolside..babies and adults all playing and eating in the trees..jumping from tree to tree..great experience.
Cable car within walking distance of the resort..bit touristy but great views
Would love to have spent longer in the resort..it is in the process of some renovation so consider we were lucky to have been given a lovely room already renovated. Very impressed with how they have maintained the rainforest atmosphere in sympathy with the wildlife...well done

Stayed October 2013, traveled as a couple
Helpful?
1 Thank barleylodge99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra, Australia
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 14, 2013

We stayed at this resort primarily to have some relaxing time in the rainforest area (rather than beach area) and to see the wildlife.
Our rainforest chalet was lovely - the bed comfortable with plenty of pillows. We enjoyed sitting out on our balcony watching the dusky leaf monkeys in the tree. We did have a partial sea view aswell, but didnt ask for that.
The pool area is very nice also.
We did go for a walk on the beach, but as it had been raining the ocean itself was quite dirty with the run off from the mountains.
We saw lots of monkeys, but had no trouble at all. Also saw plenty of squirrels and colugo, as well as the hornbill birds.

We did the evening walk with Devs tours - which was pleasant and I would recommend, but I would have been disappointed if I had paid the full cost for it.
Shuttle service was great, and an easy way to get into Oriental village/Cable car, although we did walk in aswell, and it is quite a short stroll.

One tip - if you take the key from the 'power' outlet, your hot water will not be hot when you return. So dont expect to come straight back for a shower.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pumba103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Berjaya Langkawi Resort - Malaysia

Property: Berjaya Langkawi Resort - Malaysia
Address: | Burau Bay, Langkawi 07000, Malaysia
Location: Malaysia > Kedah > Langkawi District > Langkawi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#11 Luxury Hotel in Langkawi
#11 On the Beach Hotel in Langkawi
Price Range (Based on Average Rates): $
Hotel Class:5 star — Berjaya Langkawi Resort - Malaysia 5*
Number of rooms: 350
Official Description (provided by the hotel):
Home to Unesco's World GeoPark, discover the island said to have inspired love and miracles. Cocooned within a rainforest sanctuary, Berjaya Langkawi Resort embraces boundless views of emerald waters and green-cushioned mountains. With an array of convention facilities and inspired spa treatments complemented with heartfelt services, moments are filled with a sense of natural connection and harmonious retreat. ... more   less 
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Also Known As:
Berjaya Langkawi Resort - Malaysia Hotel Langkawi
Berjaya Langkawi Beach Hotel
Resort Langkawi
Berjaya Langkawi Beach Spa Resort

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