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Favehotel Cenang Beach
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643 - 648 of 801 reviews
Reviewed January 9, 2012

The rooms are so small, you can not move around, inefficient room service. Buffet breakfast was ok, but were cold.

Go for this hotel only if you dont have any other options.

  • Stayed: January 2012, traveled with family
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2  Thank Rejiplr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 8, 2012

I feel compelled to write this review, my first, after reading the poor reviews for this hotel. I've also lost over a hundred pounds by booking an expensive hotel nearby because we were concerned at the previous reviews. This place is absolutely fine. It's a new hotel so very modern, and It's clean too. We booked a deluxe room as its was only about 10 more, and we wanted to make sure it was ok.

  • Stayed: January 2012
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Thank Bell1000000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 7, 2012

We stayed here for 5 nights in december and it was a complete disaster from start to finish.

We did not expect 4 or 5 star luxury or facilities just normal functioning things and we are aware that new hotels have some things to sort out but our experience went far over what can be considered as acceptable.

This is going to be a long review as I really need to make clear all the issues with this hotel.

I highly suspect the hotel was rushed to be open for LIMA 2011 (Langkawi International Maritime and Aerospace Exhibition DEC 6 - 11) and as a result there are a lot of faults with the hotel.

Some reviewers said staff are not helpful, this is not true they try to help but just do not know how things operate or a lack of leadership/management.

At check-in we had to wait 45 minutes as no one on duty really knew how to operate the reservation/computer system, even though they had a folder/drawer with all the days arrivals on it.

We had reserved a standard room and found this was at the front of the hotel which is on a main road, due to the noise we asked for a room at the back of the hotel.

We were issued a new key card but when we went to the new room, it again was at the front of the hotel, after another trip to the reception and waiting 15 minutes we had a room at the back of the hotel, we later found that standard rooms are at the front and superior rooms are at the rear, only difference is the size.

Rooms:

No hotel info sheet or booklet, no telephone dialing information - we assumed reception was 0.

The rooms are ok for size but the installation workmanship and quality of the fittings are very poor/cheap and the room layout appears to have had no thought.

First view was squashed bugs on the wall - nice!

There are no wardrobes in the rooms, only a very small coat rail about 60cm in length so you either have to squeeze all your clothes onto the few hangars or put your clothes on the table or keep them in your bags.

The key card holder and power switch is behind the door so you have to fiddle around in the dark to put the key card in.

Airconditioning - The aircon switches off after 30 minutes and can not be switched on again unless you remove the key card from the power switch, wait 5 minutes and re insert the key card, it then runs for another 30 mins.

The aircon was never able to cool the room meaning it was hot and stuffy all the time. Reception said its the same with all the units in the hotel as they have been programmed like this and other guests confirmed have confirmed the timer function.

During our stay the room was never cleaned despite asking each day at reception and clearly stating the problems. When we arrived in the room i had to clean the shower before I could use it - the drain point was covered in a thick amount of hair as was the floor of the bathroom, the drain cover was also rusting away after only 3 weeks of hotel operation. - see photo.

The bathroom mirror was sprayed with toothpaste and the floor under the basin had various pieces of toilet paper and dirt on the floor from last guests.

You can imagine the condition of the drinking glasses in the bathroom!

Behind the toilet there was a large puddle of water and lots of dirt and hair and another rusting drain cover

The floor of the room had various dead flies and lots of dirt.

No rubbish bin was in the room or bathroom - one was brought when requested (taken from the corridor!)

when we asked for the room to be cleaned the standard answer was if we wanted to change rooms .... no, we just want the room cleaned.

Room key cards: we soon learned if you are out of your room for more than 1 hour you need to have the key card reprogrammed again, we were not the only people that were having the keys reprogrammed, we even had new cards but the problem was the same.

It came to the point where guests didnt even have to ask for the cards to be programmed, the staff just asked for the room number as guests approached the reception.

There are also no hair dryers in the rooms, the hotel has 3 or 4 dryers at reception but these were never available.

The door of the room had losts of building dirt still on it - how hard is it to wipe the door with a wet cloth?

DO NOT expect to sleep well at this hotel as you can hear everything that goes on in the hotel, you can hear people moving light switches, there is constant piped music in the corridors which is easily heard in the rooms, you hear people walking in the corridor as if you had your door open and you can even hear people going to the toilet in rooms above/next to you!

One factor is the room door has a large gap at the bottom allowing all noises to enter the room

On one occasion we had the piped music playing thru a speaker in the roof of the room for an hour, staff were not able to turn this off!

Breakfast: Fair selectionof items but when things run out they are not restocked, guests had to always ask for fresh items to be brought, the milk cooler for tea/coffea and cereals was empty for more than 1 hour as was the fruit juice. Some days only water was available - no juice as they had run out.

The only fresh fruit available is water melon and when its gone from the tray, you again have to ask and wait for more than 30 minutes before its restocked.

This happened every single day, it was not just a single occasion.

We came once just after 0930 and virtually nothing was left of breakfast, people were miling around looking for the last pieces on display.

It is possible to get an omlette and these appeared to be ready in a few minutes.
Breakfast runs from 0700-1100.

Pool: pool is quit large but not deep, but it is possible to have a proper swim. There is a small childrens shallow section and the pool appeared to be clean. There are about 6 sun loungers but only 2 covered day beds. No sun shades were available during our time and there is no natural shade, there is also no grass area to sit, just concrete or block. There are 3 pool showers and a mixed sex toilet block which was clean.

One day the 2 day beds were missing, they came back the next day, hotel staff didnt know where the beds had gone.

The hotel is located in Pantai Tenga, which is a 10 minute walk to the start of pantai cenang. The closest beach is Pantai Tenga which is at the dead end section of road 5 minutes from the hotel, the beach is not great and recommend to walk the extra and go to pantai cenang.

There is a small market across from the hotel and another few minutes away.
There is a laundry service across from the hotel for 4RM per kilo and it takes 1 day to get the clothes back.

The hotel needs to make some major changes to its operation or change the management as its clearly not working the way it should and sort out the most basic of issues.

retrain staff in basic operation of the hotel
properly clean the rooms, not just make the beds, there are vacuum cleaners but they were not used!
review the breakfast service
sort out the constant problem with the room key cards
remove the timer from the airconditioning units
review the constant noise in rooms from the hallways and piped music.
turn off or reduce the volume of piped music in the room corridors

I would never recommend anyone to stay at a fave hotel based on this experience.

Please feel free to contact me if you have any other questions but I think I have covered everything.

Room Tip: room at rear do not have road noise during the night but you will be kept awake anyway by all the other noise in the hotel. rear rooms over look the pool
  • Stayed: December 2011, traveled as a couple
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10  Thank fluff34567
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 7, 2012

the good thing is this hotel is just nice from outside view and clean toilet...But when u step to yr room, u will regret(for sure), with no mini fridge, few hangers, no wardrobe (at least mini wardrobe), no extra pillow, u can hear guest next door chatting (no privacy,even toilet flushing u also can hear),and the room is to small (not worth on what u pay)
the next morning, as early as 730 am...we checkout...(book this hotel for 3d2n)
highly not recommended to stay here!

Room Tip: choose facing padi field
  • Stayed: January 2012, traveled as a couple
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4  Thank dinej7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 6, 2012

This hotel is rated 2 stars but don't let that put you off. The rooms are nicely decorated and a good size (we stayed in a deluxe) and the bathrooms very modern. The downside is the wardrobe is really just an alcove with a few hangers. The bar and restaurant do very nice, well priced food and drink, including the buffet breakfast and the pool is large and beautiful. The front of the hotel looks over the road but the rear (with the pool) looks over countryside and is very tranquil. The staff are helpful and friendly but some still need a little training in checking in/out. I would recommend staying here as it is much cheaper than other hotels and you can walk to the beach in 5 mins. There is free wifi throughout.

  • Stayed: January 2012, traveled as a couple
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2  Thank LizBNottingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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