This place is a pretty collection of cottages (for want of a better word) situated away from the beach in a nice, quiet location. As others have noted, the owners are very friendly. However, I think they would admit themselves that socialising, for them, comes before customer service.
From the outset we didn't really feel comfortable using the facilities as the swimming pool and outdoor bar area were frequently occupied by the owners, their family and friends - especially in the evenings. There seemed absolutely no division between their business and social life. Lovely as they all were, it wasn't what we wanted or expected. Furthermore when our shower broke down (in 30/35 degree heat) it took 3 days to fix it. Not because it was difficult to fix, but because they couldn't find the time to pop in (they found the time to have dinner with friends twice in that time though and entertain visiting family...) When Andre did come, it took him 1 minute to fix it. During that time, we were able to use a shower up at their house, but it wasn't practical or private.
We were also a bit annoyed at the fact we had to pay to use the air-conditioning. We met other people on the island who were paying £5 for air-conditioned rooms. We also didn't like that they charged for toilet paper. Having travelled round asia we were accustomed with the "don't put paper down the toilet" policy but this was the first place we'd been to they charged for toilet paper. We got the impression they were trying to squeeze every last penny out of us. This was evidenced also by the fact they charged "per item" for laundry - a practice we've only experienced in 5 star hotels. (Instead we took it into town and got our clothes laundry at a fraction of the cost). They also charged an "administration fee" for making our reservation - again, something we have experienced nowhere else. Although the cottage was nice, some of the fixtures and fittings were not working, and the bed was uncomfortable. Additionally, during the whole week, our cottage was not serviced once (e.g. bins not emptied) and we were offered no change of sheets (which in that heat would have been very welcome).
Furthermore, if you don't like dogs I wouldn't come here. The owners' two dogs are enthusiastic types and are not given any boundaries where guests are concerned. This wasn't a problem for us at all. However, when I met one of the owners' friends down at the pool he showed me his hand where one of the dogs had bitten him (the owners were not on the premises at the time). It was a small bite but had drawn blood. When Andre and Ria returned they dismissed his complaints and congratulated the dog for providing "security". It could easily have been a guest who was bitten and I guess their reaction would have been the same. All in all I wouldn't go back.
- Official Description (provided by the hotel):
- Sunset Valley is located in the middle of the main island of Langkawi's 99 island archipelago overlooking the beautiful rice paddies with a view to the 500 million year old geological formation and rain forest. Our resort has 6 traditional Malay houses for rent, all with inside and outside living areas, kitchen, veranda, air conditioning and western style luxury bathrooms. There is a swimming pool and pavilion with BBQ facilities in a common area. We also offer breakfast as an optional extra on request. In our little convenience store our guests can buy food and drinks for meal preparation in their own houses. This is especially convenient for late arrivals. We are happy to help and advise our guests choose the most suitable island activities for them. The most popular activities are: snorkeling or scuba diving, mangrove boat tours, luxury boat cruises, island hopping, jungle walking, kayak tours, SPA and massage treatments, and many more.Another great way to discover the island is by car or motorbike which we are happy to book for you. ... more less
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- Also Known As:
- Langkawi Holiday Houses - Sunset Valley Hotel Langkawi