I would like to share my recent experience at Alun Alun Spa (Pantai Cenang), the one which is situated opposite the Casa Del Mar. We called up to ask if they could arrange transport from and to our hotel and was told they could. Our transport arrived on time at 8pm. The good service ended here. My husband and I were ushered into a treatment room for 2 although we had earlier requested for separate rooms. While the therapists were washing our feet, the receptionist came in and told us that they could not arrange for a return transport as the packages we had asked for did not make up to Ringgit 500. Basic aromatherapy body massage costs from Ringgit 130 so we would have to add-on other treatments which we were not keen. We decided to continue with the balinese massage since we were already there. I had an extremely un-relaxing massage as one of the therapists was coughing and sneezing throughout the one hour massage and I was really afraid that it was the H1N1 virus. (Thankfully both of us had not develop any symptom associated with H1N1 since our return). The tea which was served to me after the treatment contained an insect, we decided to just pay and leave the distasteful spa. When we were presented the bill, there was a 10% service charge which was not told to us upfront and the earlier spa (Ishah Spa) which we went to had not charged us (incidentally Ishah Spa which is another 7-10mins drive away arranged for transport from and to our hotel with their compliments). The spa also refused to book a taxi for us, saying that it would be cheaper if we flag it by the roadside. My husband asked if we could pay the driver who drove us from the hotel to send us back and the spa receptionist said that the driver had gone home and called it a day. Our Langkawi holiday had been good until this bad service provided by Alun Alun Spa. I am sharing this so that someone else do not need to go through the same experience and have their holidays marred by it.