I contacted Canopy Adventures through the website and received prompt replies from Ashraff answering all my questions. They were flexible to fit my schedule, as it wasn't quite busy season yet (went in mid Dec).
When the taxi arrived at the meeting point, Ashraff immediately coordinated with the driver to arrange the pick-up without my asking, which was nice (in case people forget). But note there is an extra charge taken by the taxi driver since it's a pickup.
It was raining the evening before and early morning of my booked date, and so i was a little concerned about whether there would be any cancellation or safety concerns. But I guess the weather is always like that, and it didn't seem to concern Ash or Api.
There are restrooms available nearby so you can go before you get suited up in the gear. I brought along my own insect repellent in my backpack but they also had some prepared. I booked alone, but there was another girl who joined me that morning.
Safety was never a concern, as Ash and Api know exactly what they are doing and are encouraging the entire course. The lines and mats over the boulders were a bit wet, and on the first abseil i did slip towards the bottom, and they made sure i was okay and not hurt.
For photos, I was hesitant to ask them to help me during the first few "legs". But they were more than willing to help me when i asked. The other girl and i also ended up taking photos for each other and arranged to email swap them.
I have ziplined and abseiled before, but each time there's still the hesitation and adrenaline right before you take the leap or first few steps. All the legs had their own challenges (you wouldn't guess it by looking at Api and Ash throughout the course) and the variety between them all were great.
Personally I enjoyed the last leg the best! During the forest trek before/after Api pointed out some of the wildlife, and overhead we also heard the Hornbills and their flapping wings, which was amazing.
On the way back down to the parking lot, there were lots of families in the park area and in the water. I would have loved to go back up for pictures, but the taxi was already waiting for me when we got back to the van to take off the all the equipment.
Both Api and Ash are super friendly, and answered all the random questions i asked them. Great company with so much experience -- would definitely recommend to others.
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