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“Excellent staff attitude”

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Citin Hotel Langkawi
Ranked #33 of 103 Hotels in Langkawi
Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent staff attitude”
Reviewed August 7, 2014

Tumbs up to staff Wani & Durga..excellent customer service provided.friendly & always smile to customer..keep it up this way to attract customers.I recommend this hotel for those travellers who want to come to Langkawi.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank emybforever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citin_Hotel_Manager, Manager at Citin Hotel Langkawi, responded to this review, August 11, 2014
Dear Emybforever

Warm Greeting!

Thank you for choosing Citin Hotel Langkawi as your preferred hotel during your visit to Langkawi. We are delighted to have you stay with us.

It is indeed our pleasure to know that we have exceeded your expectations. We thank you choosing us as your choice of stay. I have already passed on your feedback to my staff as an encouragement to keep up their good work.

Once again, Citin Hotel genuinely thank you for your involvement in supporting us to grow from strength to strength. We humbly request you to stay with us as our esteemed guest on your next trip to Langkawi.

Your Sincerely,

Mariamma Munisamy
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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363 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Melbourne, Australia
Level Contributor
87 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed August 4, 2014 via mobile

Positives
- Good location in Kuah, walking distance to the downtown area, as well as a mini mart and restaurants
- Clean rooms
- Affordable


Negatives
- Our room was located across from the mosque, and due to heat expansion making a opening in the window, we were woken up by the morning prayers 2 nights in a row.
- Rooms were not very large

Stayed August 2014
Helpful?
4 Thank Dennis K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citin_Hotel_Manager, Manager at Citin Hotel Langkawi, responded to this review, August 11, 2014
Dear Dennis K

Warm Greeting!
Thank you for choosing Citin Hotel Langkawi as your preferred hotel during your visit to Langkawi. We are delighted to have you stay with us.

We are appreciative of your kind words towards our service, cleanliness of the room, feedback and review.

We apologize that we have not met your expectations in terms of sleep quality. Our mistake is that we did not allocate you at the back of the hotel instead where the sound is blocked off. Our front rooms are usually reserved for the locals as the mosque is essential to them being an Islamic country.

Once again, Citin Hotel genuinely thank you for your involvement in supporting us to grow from strength to strength. We humbly request you to stay with us as our esteemed guest on your next trip to Langkawi.

Your Sincerely,

Mariamma Munisamy
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
1 review
Reviewed June 24, 2014

its a good place to stay. i enjoyed staying there. Rooms are clean. But there is no fridge, thus if u wanna bring some food with you u shud consider this. Overall it worth to stay for this price. I recommend to all.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank barbosa n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citin_Hotel_Manager, Manager at Citin Hotel Langkawi, responded to this review, July 2, 2014
Dear Timur2308

Warm Greeting!

Thank you for choosing Citin Hotel Langkawi as your preferred hotel during your visit to Langkawi. We are delighted to have you stay with us.

We are appreciative of your kind words towards our service, cleanliness of the room, feedback and review.

Once again, Citin Hotel genuinely thank you for your involvement in supporting us to grow from strength to strength. We humbly request you to stay with us as our esteemed guest on your next trip to Langkawi.

Your Sincerely,
Mariamma Munisamy
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dhaka City, Bangladesh
Level Contributor
67 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed June 24, 2014

Preferable for tourist with modest approach and budget. Easy to locate, near by market and shopping malls and shops for food. Staff are friendly, quick respondent with moderate profile. Rooms and toilets are small and clean, that is optimum for traveler. I will recommend it......

Room Tip: South side preferable
See more room tips
  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ShoaibJU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citin_Hotel_Manager, Manager at Citin Hotel Langkawi, responded to this review, July 2, 2014
Dear ShoaibJU

Warm Greeting!

Thank you for choosing Citin Hotel Langkawi as your preferred hotel during your visit to Langkawi. We are delighted to have you stay with us.

We are appreciative of your kind words towards our service, cleanliness of the room, feedback and review.

Once again, Citin Hotel genuinely thank you for your involvement in supporting us to grow from strength to strength. We humbly request you to stay with us as our esteemed guest on your next trip to Langkawi.

Your Sincerely,
Mariamma Munisamy
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malaysia
Level Contributor
39 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed May 16, 2014 via mobile

Stayed on 2nd May and 6th May during I go travel at Koh Lipe..

Citin Langkawi is very basic hotel with under category of 2 Star hotel / Motel. Room is clean, small and with basic amenties like 2 mineral water & basic bathroom accessories, no hair dryer, no refrigerator and etc. Room with 1 standard queen size bed but quality is consider not bad which can let you have a good sleep. Citin is consider located at convenient area, just beside the main road, nearest have mamak, chinese restaurant and convenient shop. so only less that RM 70 per night, no any seriously complaint for this value.

Breakfast, is the 1 which I very not happy as we need add on RM 8 each person for the breakfast which only provide u bread, small pack nasi lemak (limited) & tea or coffee! Is not worth it as you only need a few foot step can having your nice breakfast at nearest restaurant. So, you have option to choose without breakfast which you can have a best room rate.

Stayed May 2014, traveled as a couple
Helpful?
1 Thank Jesphannie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citin_Hotel_Manager, Manager at Citin Hotel Langkawi, responded to this review, May 28, 2014
Dear Jesphannie

Warm Greeting!

Thank you for your valued feedback and we are glad that your overall stay experience had been positive except for breakfast that concern highlighted, which will be reviewed for improvement and bettering our guest experience.

Kindly note that this shortcoming you have encountered is an aberration for our standards and not indicative of the service we strive to achieve. Please allow us to express our most sincere apology for the inconvenience caused.

Once again, Citin Hotel genuinely thank you for your involvement in supporting us to grow from strength to strength. We humbly request you to stay with us as our esteemed guest on your next trip to Langkawi.

Your Sincerely,
Mariamma Munisamy
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 15, 2014

I stayed there for 2 nights with friends. The room is alright but the toilet is quite small and the fact that the door is glazed instead of a normal door doesn't help. My room's airconditioner was not that cold either but all in all, the experience was ok.

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Nad D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citin_Hotel_Manager, Manager at Citin Hotel Langkawi, responded to this review, May 28, 2014
Dear Nad D

Warm Greeting!

Thank you for your valued feedback and we are glad that your overall stay experience had been positive except for the few areas of concern highlighted, which will be reviewed for improvement and bettering our guest experience.

Kindly note that this shortcoming you have encountered is an aberration for our standards and not indicative of the service we strive to achieve. Please allow us to express our most sincere apology for the inconvenience caused.

Once again, Citin Hotel genuinely thank you for your involvement in supporting us to grow from strength to strength. We humbly request you to stay with us as our esteemed guest on your next trip to Langkawi.

Your Sincerely,
Mariamma Munisamy
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shah Alam, Malaysia
1 review
Reviewed May 10, 2014

The room is small but its value with the price. The staff is great and helpful. I would say that my stay is quite comfortable here, but the drawback is the breakfast (only eat once). When I read the review, others say only bread are served for breakfast, I thought there are various kind of bread but there are only one choice of bread to be spread by Planta or Jem. Nevertheless the location is in the town, and there are lots of restaurant near the hotel.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 3rdteen_Pablo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citin_Hotel_Manager, Manager at Citin Hotel Langkawi, responded to this review, May 28, 2014
Dear 3rdteen_Pablo

Warm Greeting!

Thank you for your valued feedback and we are glad that your overall stay experience had been positive except for the few areas of concern highlighted, which will be reviewed for improvement and bettering our guest experience.

Kindly note that this shortcoming you have encountered is an aberration for our standards and not indicative of the service we strive to achieve. Please allow us to express our most sincere apology for the inconvenience caused.

Once again, Citin Hotel genuinely thank you for your involvement in supporting us to grow from strength to strength. We humbly request you to stay with us as our esteemed guest on your next trip to Langkawi.

Your Sincerely,
Mariamma Munisamy
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Citin Hotel Langkawi

Property: Citin Hotel Langkawi
Address: Hotel Langkawi Hotel Langkawi No. 3 Jalan Pekan | Kuah, Kedah, Langkawi 07000, Malaysia
Location: Malaysia > Kedah > Langkawi District > Langkawi
Amenities:
Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #33 of 103 Hotels in Langkawi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Citin Hotel Langkawi 3*
Number of rooms: 46
Official Description (provided by the hotel):
Located in the town of Kuah, the newly renovated Citin Langkawi hotel offers clean and comfortable accommodation at a reasonable price. All rooms are equipped with air-conditioning and feature an en-suite bathroom. Additional facilities include 24-hour reception & security, laundry service and a breakfast room. Internet service is available in the lobby. It is a mere 5 minutes walk to duty free shopping, a short walk to the local jetty. A 20 minute drive away is the well-known beach of Cenang and just 30 minutes from the hotel is Langkawi International Airport. ... more   less 
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