Amazing hospitality shown by not only the team but also the higher management! I initially booked this hotel via hotelopia/hotelbeds for dates during the peak period. Unbeknown to me, the hotel was actually fully booked on those dates! A circular was sent out much earlier to all booking sites and agents but hotelbeds did not update their system and proceeded to confirm my booking as well as charge my card. Luckily I called Holiday Villa about 1 week before my stay to confirm my extra bed request and found out my booking was not included (hotelbeds knew this yet did not inform me) and they are currently overbooked and unlikely cancellations.
Long story short, the Holiday Villa team was extremely helpful in helping me sort out the error even though it was hotelbed's fault, especially Lisa who was very hands-on and patient and extremely efficient in replying my e-mails to sort out the error. She was beyond amazing helping me get a room even though it was a holiday season that she herself also celebrated. At the very last minute, she managed to provide me with an even better room than I paid for and did not charge me the outstanding - which is quite a lot!
Throughout check-in and check-out, the hotel desk was efficient and warm and very welcoming. Though the rooms and furniture are not very modern (the hotel has been around for quite awhile so they look just a little bit old), the way they handled my situation was impeccable.
Plenty of facilities and the beach is just at your doorstep. Plenty of sun loungers around and great beach and pool. Also easy to arrange for any island hopping tours and activities or even a cab to Pantai Cenang (more bustling). Wi Fi is not free though.
Overall, family friendly hotel with warm service.
- Official Description (provided by the hotel):
- This enchanting 4-star picturesque resort is sprawled over 13 acres of land, fronting on one of Langkawi island's finest beach, Pantai Tengah. Here, our 258 guest rooms and suites range from the simple elegance to the truly extravagant. ... more less
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- Also Known As:
- Holiday Villa Beach Resort & Spa Langkawi Hotel Langkawi
- Holiday Villa Beach Resort And Spa Langkawi
- Holiday Hotel Beach Langkawi