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“Average - Nothing to shout about” 3 of 5 bubbles
Review of The Regency Hotel Alor Setar

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The Regency Hotel Alor Setar
Ranked #11 of 23 Hotels in Alor Setar
Kuala Lumpur, Malaysia
Level Contributor
46 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“Average - Nothing to shout about”
3 of 5 bubbles Reviewed July 13, 2014

• Travel group: 2 adults and 2 children. 


• Booked online through asiatravel.com. Booked this hotel because of good review and location. With the price offered you can get a few similar hotels.
• Checking-in was fast and easy and they servers you with a smile. Not a big fan of staircase at lobby, you need to climb a few steps makes it harder when you have big luggage to carry.
• Booked a superior room. The room is simple. Still got plenty of space for kids to run around.
• The bathroom is ok with clean towels and basic toiletries are provided.

  • Stayed June 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank chengwc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheRegencyTgTuan, Manager at The Regency Hotel Alor Setar, responded to this review, August 18, 2014
Dear ChengWC,

Thank for for choosing to stay with us at The Regency Hotel Alor Star. We are pleased to know you had a pleasant stay. The management will look into other possible solutions to ease access into the Hotel.

Nonetheless, we thank you for your patronage and hope to see and serve you again soon. Thanks Cheng.

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

31 reviews from our community

Traveler rating
    1
    10
    16
    4
    0
See reviews for
7
6
3
10
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Indonesian first
  • Japanese first
  • Any
English first
Petaling Jaya, Malaysia
Level Contributor
57 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed June 24, 2014 via mobile

Was in this hotel somewhere around 2012 & was impressed by it as they refurbished it.Eventhough the lift was small & the ceiling of the room was low but overall it was clean, contemporary...
Room price was appropriate based on Alor Setar standard & it is strategically located in the town centre with plenty of car parks with plenty of locals foods for you to gorge in it.

Stayed July 2013, traveled on business
Helpful?
2 Thank KenYap55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheRegencyTgTuan, Manager at The Regency Hotel Alor Setar, responded to this review, August 18, 2014
Dear Mr KenYap55,

Thank you for your feedback and review pertaining our Hotel. We at The Regency Hotel Alor Star are pleased to know you are happy with our accommodation and that our service was up to your expectations. We appreciate your positive comments and hope to see and serve you again in the near future.

Once again on behalf of the entire team at The Regency Hotel Alor Star, thank you.

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
40 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed April 9, 2014

the hotel was refurbished to meet modern day needs and it has improved from the last convincingly. the food served at the coffee house is rich in variety and tastes good too! the rooms are generously appointed and spacious. unfortunately it is a one night stay for me this time but definitely warrants a return visit the next time Alor Setar comes calling.

  • Stayed April 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Ahmad Shazerain Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheRegencyTgTuan, Manager at The Regency Hotel Alor Setar, responded to this review, April 15, 2014
Dear Ahmad Shazerain Z,

Thank you for your feedback and comments on our Hotel. We are indeed truly delighted that you had a wonderful visit during your stay with us at The Regency Hotel Alor Star. We are pleased to know the accommodation and food were to your liking.

Once again, on behalf of the entire team at The Regency Hotel Alor Star, thank you and we hope to see and serve you soon in the near future. Do drop by and visit us the next time you are in Alor Star.

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala lumput
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed October 16, 2013

In town to visit some relatives and decided to spend a night at The Regency Alor Star Hotel. The hotel seems new and has a nice lobby,very good location right in the heart of town and next to Pekan Rabu..the deluxe room was big and spacious with a very nice modern feel. Had an early morning breakfast at the coffee house and checked out

  • Stayed October 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank 566619
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Regency A, Manager at The Regency Hotel Alor Setar, responded to this review, October 17, 2013
Dear 566619,

Thank you for staying with us at The Regency Hotel Alor Star. We appreciate your feedback and comments on our Hotel and we look to further improve our Hotel for our guests.

We strive to provide the best to our guests. Once again, thank you for your comments and we value your response. We hope to see and serve you again at The Regency Hotel Alor Star in the near future.

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
45 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed July 24, 2013 via mobile

Rooms newly refurbished but no complimentary drinking water..water boiler dirty, can see stain inside.. No complimentary newspaper??
Still using aging old 21 inch color tv..
Location wise ok.. Town area.. Only,over priced..

  • Stayed July 2013
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank chrislyv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Regency A, Manager at The Regency Hotel Alor Setar, responded to this review, October 8, 2013
Greetings ChrisIvy,

Firstly, thank you for choosing to stay with us at The Regency Hotel Alor Star. We take great pride in our Hotel and offering service that is second to none for our guests. Thus, we would like to convey our sincerest apologies for the incident which occurred during your previous visit with us.

We acknowledge and have noted all the matters raised by your goodself. We truly value your comments to further help us improve our services. Once again, we apologize for the inconvenience caused.

We hope to see and serve you soon at our Hotel

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
malaysia
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed June 29, 2013

location wise is ok, near to everything (shopping mall, pekan rabu etc). breakfast was lavish but not for lunch and dinner, staff was attentive and always smile but the room (stay at 3rd floor) was not that good, probably the hotel is still under renovation because those who stay at upper floor (4th and 5th floor)have gave very nice comment about their room.so please avoid third floor room and ask for upgrade to the upper floor. and to the management please fix the lift. For me I've seen the worst so this is average for me.

Room Tip: Please avoid 3rd floor and to the management please fix the lift.
See more room tips
  • Stayed June 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank klepot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shah Alam, Malaysia
Level Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed April 14, 2013

A newly renovated hotel and loved it as everything was new. Lifts were working well, shower was strong, rooms were clean, lobby was nice. Complimentary breakfast was a plus with a simple yet sufficient choices. Central location in Alor Setar also helps, Only setback was the TV which was not working well.

  • Stayed April 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank LAI2342
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Regency Hotel Alor Setar

Property: The Regency Hotel Alor Setar
Address: Lot 134-141 | Jalan Sultan Badlishah, Alor Setar 05000, Malaysia (Formerly Hotel Grand Continental Kedah)
Location: Malaysia > Kedah > Kota Setar District > Alor Setar
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Airport Transportation
Hotel Style:
Ranked #11 of 23 Hotels in Alor Setar
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Regency Hotel Alor Setar 3*
Official Description (provided by the hotel):
Welcome to The Regency Hotel Alor Star and experience a new level of 3-star service, friendly hospitality and irresistible Kedahan charm. Located right in the heart of town. Public amenities and conveniences are all round and close by.Besides the museums and art galleries nearby, do stop by Pekan Rabu, the famous town market and bazaar where fresh local produce, cultural handicrafts and reasonable prices delight visitors and tourists daily.So whether you are striking up valuable business opportunities, organising a special event, conducting meetings or retreats, enjoying the multi-cultural experience of busy Alor Star, or making a casual weekend getaway, The Regency Hotel Alor Star will be part of a warm and memorable trip. ... more   less 
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Also Known As:
The Regency Hotel Alor Setar Malaysia - Kedah

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