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“My first and last stay....”

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Hotel Grand Crystal Kedah
Ranked #17 of 24 Hotels in Alor Setar
Reviewed December 28, 2012

reception in front desk is good....house keeeper look so rude when i ask to change their bedlinen...because when i sit on the bed....my body all get itchiness....the house keeper just enter my room n change the bedlinen without any of my permission.

After a few hours...i check out and find another hotel!
Not suitable for holiday.

  • Stayed: December 2012
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1  Thank azamiah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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16 - 22 of 26 reviews

Reviewed August 20, 2012

Reached hotel on 1st day hari raya..booked through agoda after read good reviews in tripadvisor..good reception girl welcome us but unfriendly supervisor/manager stand at the reception area wt a weird face..room space ok..we stay in a triple bed room..can put 1 single mattress addition..plugs not in good condition..old tv,no remote,too small jug kettle,rubbish bin no plastic,fridge too noise..and the most unhappy part is...swimming pool too dirty..it's festive season & they didnt clean/maintain the cleanliness...i dont recommend this hotel...it's my 1st & last stay here...

  • Stayed: August 2012
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3  Thank AdilaHoney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 25, 2012

Booking:
Online, using www.ghihotels.com. Recommended, it offers best rate, and instant confirmation.

Check-in
On 2 July. Fast, we were welcomed by a friendly staff, Miss Raihan. The check in process was smooth. We stayed there for 9 nights.

Room
Deluxe room, triple sharing. Room was ok, equipped with lcd tv, cable tv channels, bathtub, electric kettel.

Food
The best was "nasi lemak", served for breakfast. Thoroughout the stay, the food served are almost the same.

Facilities
Swimming pool

Check out
Very smooth, and the hotel staff gathered at the hotel door say goodbye to us. We feel much at home.

Cleanliness
Clean, well managed.

  • Stayed: July 2012, traveled with friends
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Thank C400D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 3, 2012

Travelled from Terengganu to meet a friend here. It was our first time in more than 15 years. The room was spacious, clean and bed was comfortable.Just what we needed after a long drive. Check in was a breeze. Parking ample.My only disappointment was the F&B section. The waiter was pleasant but unfortunately the food was not. Beverages were way overpriced.
I hope the hotel improves the quality of food as I'm the type who likes to eat where I stay. I will however come back but will stay away from the food.
Nevertheless, thumbs up for the Management for hiring hearing impaired staff (housekeeping). This is what really impressed me & that's why I'm writing this review. Everyone deserves a chance to improve. Buckle up Grand Crystal, we'll be back!

Room Tip: Get a room that's not facing the main road as it gets quite noisy at night.
See more room tips
  • Stayed: June 2012, traveled with friends
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Thank Oya_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 28, 2011

Business trip in Gurun. Kedah and overnight in this hotel in Alor Setar. The hotel is rated 3 star but i have to say full thumbs up for its service. The staff gave better service than some 5 star hotel. The room is clean. Everything in the room is working and the food, i recommended the fried noodles or crab noodles it will make you to come back again to this hotel.

  • Stayed: November 2011
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Thank mofadma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 6, 2011

I had booked the hotel room through internet and the check in was so fast that it appeared like the staff cannot wait to get to bed. It was 11 pm anyway. The delay in getting to the hotel was because the airport taxi driver insisted that the Regency was previously Grand Crystal and Grand Continental hotels. The Regency had to call another cab to send us to Grand Crystal Hotel. The surrounding of the Grand Crystal hotel was dark at night and I was a little apprehensive. I was pleasantly surprised as though the hotel was old and look real old , it did not smell unpleasant and the room was clean. There was hot water and the airconditioning was ok. Daylight makes the hotel look more cheery.. The Coffee House personnel were real friendly. I did find it strange though for the ironing board and iron to be located along the corridor ... no wonder a male guest clad only in towel walked so comfortably up and down the corridor..

  • Stayed: May 2011, traveled with family
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Thank faridahdean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 17, 2010

From the outside, it looked a pretty okay hotel. The price was Rm108 per night which at a small town like this, you would expect a bit better.

Once the elevators opened, you will get an assault of that odor very common to old unwashed carpets and smoking allowed rooms. The bed is curved and lacks support and the walls are stained with fingerprints.

No breakfast. To have breakfast, be prepared to pay another RM50.

Will not return.
Will not recommend.

  • Stayed: August 2010, traveled on business
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2  Thank Daniel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Grand Crystal Kedah

Address: Grand Crystal Hotel 40 Jalan Kampung Perak, Alor Setar 05100, Malaysia
Location: Malaysia > Kedah > Kota Setar District > Alor Setar
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #17 of 24 Hotels in Alor Setar
Price Range: $27 - $42 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Grand Crystal Kedah 3*
Number of rooms: 130
Official Description (provided by the hotel):
Hotel Grand Crystal is strategically located in the town area. We are within walking distance to several art, cultural and historical museum and within distance to the famous Mahathir's Birth Plac, Zahir Mosque and Alor Setar Tower. It also features an outdoor pool and a coffee house. Rooms are equipped with air conditioning and satellite Tv. Private bathrooms come with a bathtub and hairdryer. A minifridge and coffee/tea maker are also provided. A variety of Malaysian delicacies and continental dishes are served at the hotel's Putra Coffee House. Alternatively, room service is provided. Guests who drive can enjoy free parking at here. Aside from a 24-hour front desk, the hotel also provides laundry services. ... more   less 
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Also Known As:
Hotel Grand Crystal Kedah Alor Setar, Malaysia

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