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“Hotel is good but staff not so good”

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Holiday Villa Alor Setar
Ranked #9 of 24 Hotels in Alor Setar
Reviewed March 22, 2013

I stayed for 4 days for my leisure and business. Overall hotel is good with very strategic location (at heart of Alor Setar town). Room also excellent with nice view (Menara Alor Setar). But unfortunately, staff are not friendly (especially reception staff name: Syafinaz if I'm not mistaken her name), too hard too give smile and treat us like we are begging money from her (maybe due to my attire not look like a corporate guest). I hope that human resource department can give some advice to her.

  • Stayed: March 2013
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Thank mzulkiflis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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85 - 91 of 119 reviews

Reviewed March 11, 2013

This is a very avarage hotel. Not bad but there is no charm towards it especially when you've got better rooms and services from budget hotels. The shower gel and shampoo were almost empty when I checked in, figured maybe housekeeping didn't realise it need replacing. But I realised that the mineral water that is complimentary in every other hotel I've been to is charged RM 1.50 per bottle. I mean seriously! Having said that the room is clean and comfortable, you can adjust the air cond temperature.

  • Stayed: March 2013
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Thank Kas2rie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 8, 2013

We stay at the hotel due to never get a place in Sintok. The hotel is well managed and the room service was excellent and great. We did last minutes check in and they was very polite and handle it very fast. rooom was great.

  • Stayed: December 2012, traveled as a couple
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Thank ritajega
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 12, 2013

The hotel is easily visible even from far distance due to its height and characteristic shape. Inner is less impressive. Especially parking which is dirty and smelly. The rest is much better but I got an impression that the hotel was built some time ago and it's begging for refreshment.
Swimming pool on hotel website looks better than in reality. The pool itself is quite OK, but facilities around it are poor (no showers, towels, and bar) and could be windy around it (it's on 9th floor).
It's probably the best hotel in Alor Setar, at least from outside, but it's not very crowded. We felt bit strange being the only white people in it although everyone was very nice to us.

  • Stayed: January 2013, traveled with family
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2  Thank cathlea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2013

Went there without prior bookings - walk in. In terms of the room condition, it was better than the room we checked at the regency, for a slightly higher price - USD 25 more. Having said that, the room was just ok. The bed was hard. The bathroom looked worn out and old with rusty stain at the bathtub.

In terms of location, it was very near to Pekan Rabu, which is the place you get to go for local market experience. and having connection to a mall next door, was also very convenient.

Breakfast was ok. But if it is not included in the room price i.e. you have to pay extra, you better have your breakfast elsewhere, perhaps Pekan Rabu would be an option. However, the Chinese Restaurant served a pretty decent Dim Sum with a very cheap price. The room service was also quoted at a very reasonable/cheap price - at hotel rate.

  • Stayed: September 2012, traveled as a couple
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1  Thank zalss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 17, 2012

The hotel is located smack in the centre of town, diagonally across the Railway Station and within walking distance of most other amenities. I would consider it much value for money. The trivial shortcomings, i.e. lack of toiletries etc were more than made up by their Friendly and ever courteous staff. Another one of the hotels I would consider staying in if I were to visit again.

  • Stayed: December 2012, traveled with family
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1  Thank Rohmaybal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 26, 2012

I had stay here on Novembeer 2012, The location is very strategic and walking distance to Pekan Rabu (around 3-5 minute)

Very Helpful staff.... Value for money.
Good breakfast, and suitable for all age.

But limited parking spaces... and the parking space is a bit dirty

  • Stayed: November 2012, traveled with family
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1  Thank portklang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Villa Alor Setar

Address: Lot 162 163 Jalan Tunku, Alor Setar 05000, Malaysia
Location: Malaysia > Kedah > Kota Setar District > Alor Setar
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 24 Hotels in Alor Setar
Price Range: $34 - $51 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Villa Alor Setar 3.5*
Number of rooms: 25
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Also Known As:
Holiday Villa Alor Setar Hotel Alor Setar
Holiday Hotel Alor Setar
Holiday Villa Alor Setar Malaysia - Kedah

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