Stayed here over the weekend with a big group to attend a wedding. We took 2 units of the 3 bedroom apartment, a 2 bedroom apartment and a suite.
My family stayed at the 2 bedroom apartment. Our unit was nice. Not exactly spotless but bearable.
Housekeeping was very protective of their towels. Refused to give us 2 extra towels! That's a first for me. When I requested for an extra blanket, they curtly said, that they don't provide one and they will only give me a bedsheet to use instead. Odd.
Breakfast buffet spread was okay. But watch out for a chinese staff named Mr. Brehme. He is an insolent person and should not be in the hospitality line at all. He was rude and shouted at my husband for not having an extra breakfast voucher. He even refused to let my domestic maid into the restaurant. We did not understand the fuss and told him to either charge it to our room or we will pay cash. But no, he was on a roll and raised his voice. He wanted my husband to sign for the payment on the spot! But we explained that we would sign it once we went in and got a table. Being a Sunday, it was crowded. Meanwhile, my 3 kids(who were all under 12years old) were already inside the restaurant and had to look for a table themselves!! I was worried as I could not see them. And my maid was standing outside and not allowed in!
Lesson: make sure you have enough breakfast vouchers!! I did not understand the fuss this staff made. We had extra breakfast vouchers in fact!
After a while the Hotel Manager, Mr. Kumar came to our aid and apologised. He was very nice about the whole thing. Kudos to Mr. Kumar for his kindness. And as for Mr. Brehme..well he dared us to call the Manager and I know he was reprimanded after that. He half-heartedly said sorry. But we knew he did not mean it.
I was going to write a favourable review but after that 5 minutes of being humiliated by the restaurant staff, I find it so difficult to do so.
Pulai Springs Resort is generally a nice place. The service staff need to be retrained and learn some manners. Not worth the supposedly 5* rating(or even 4* in fact!)
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- Also Known As:
- Pulai Springs Hotel Johor Bahru
- Pulai Springs Johor Bahru