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“Good, but with some quirks”

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Pulai Springs Resort
Ranked #15 of 109 Hotels in Johor Bahru
Reviewed July 7, 2014

I went to this resort for my church camp retreat. The first time I heard of this hotel was several years ago, when the refurbishment was just done and everything was brand new. Now, staying in the newer wing, I find that the state of the facilities is not good. I stayed in a two-bedroom apartment overlooking the swimming pool.

Outline the negatives first:
First, the apartment was not maintained much. Second, some things were missing e.g. lights (only wires were there), remote control for a TV set. Third, the aircon works for the living room, but not the bedrooms. Fourth, room service doesn't seem so effective (e.g. request for a remote control wasn't met even after one evening). Fifth, some things are chargable. For instance, a friend of mine asked for extra towels, and was told that will be charged at RM10 per piece. Strange thing is, the room service folks gave additional when they came to tidy up the apartment everyday.

The positives:
The swimming pool was good - decent, nice and pleasant. There are several pools actually - you can use the one just next to the restaurant if you want the convenience to your room. Otherwise, you can go to the sports activity centre and try the two pools there (one freeform with slides, the other a regular swimming pool).
The food - despite the "repetitive nature" - is not so bad after all. If there are good stuff, it would be some of the desserts and the Chinese dishes in their Chinese restaurant.
The range of activities in the resort - you can play pool, arcade games, swim, play golf, go for spa, watch movies, go to the gym/library, watch the World Cup ... not bad if you are staying there and not going out. It's also near to some places e.g. Jusco and KFC - so those driving can go out for a quick bite/shopping if you want.
Did I mention that there is free WIFI too? That is actually pretty basic for today's standard actually. Free WIFI is not so reliable at times though.

Conclusion: good if you are there for a one to two days' stay. Don't stay beyond - I think you will get bored pretty easily.

Room Tip: If you can, ask for a room that is nearer to the ground floor. The lifts in the hotel have a pretty...
See more room tips
  • Stayed: June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Wai Meng Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lokechoyming, Director of Operations at Pulai Springs Resort, responded to this reviewResponded March 5, 2015

Dear Guest,

Thank you for taking some time to review us on Tripadvisor.

Your time and effort taken to highlight on our services and facilities are highly appreciated. We value every guest feedback as this will help us to further improve on our products and services to exceed guests’ expectations.

We have raised your concerns with the relevant departments and immediate actions have been taken to rectify our shortcomings.

Please be rest assured that meeting the highest level of guest satisfaction has always been our top priority.

Please accept our sincere and humble apologies for the inadvertent inconvenience experience by you. We are extremely grateful for your constructive comments. I sincerely hope that the setbacks will not deter you from supporting us again.

We hope that you will give us an opportunity to shower you with our warm hospitality and making your next stay at the Pulai Springs Resort an enjoyable one.

We look forward to welcoming you soon at the resort. Till then, take care.


Sincerely,

Sunny Soo
Director of Operations
Pulai Springs Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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440 - 446 of 806 reviews

Reviewed July 1, 2014

Beautiful Resorts for family getaways. Room are spacious & clean. The surroundings very nice and well maintained. Fast check in & checked out. We booked this Hotel through Agoda & received 10% discount.

Overall was good.

  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank FaridaBeve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lokechoyming, Director of Operations at Pulai Springs Resort, responded to this reviewResponded March 5, 2015

Dear Guest,

Thank you for taking the time to write a review about us here on Tripadvisor.

Thorough your comments, I believe you have had an enjoyable stay with us. We are glad to hear you are satisfied with the services rendered and the facilities offered to you.

It is our commitment to exceed guests’ expectations and meeting the highest level of guest satisfaction has always been our priority. Our associates are trained to strive and serve our guests as well as providing our guests with only the best services.

I will surely disseminate your positive comments and feedback to our associates who are an asset to us through our associates’ notice board.

I look forward to welcoming you back at Pulai Springs Resort and will be delighted to hear from you again soon.

Sincerely,

Sunny Soo
Director of Operations
Pulai Springs Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 30, 2014

short drive from Singapore great place for weekend. Rooms are quite good and spacious can improve in cleaniness. The front desk and breakfast is quite good. The surroundings and architecutre is beautiful. The price is also quite reasonable.

  • Stayed: June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank RashmiHegde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lokechoyming, Director of Operations at Pulai Springs Resort, responded to this reviewResponded March 5, 2015

Dear Guest,

Thank you for taking the time to write a review about us here on Tripadvisor.

Thorough your comments, I believe you have had an enjoyable stay with us. We are glad to hear you are satisfied with the services rendered and the facilities offered to you.

It is our commitment to exceed guests’ expectations and meeting the highest level of guest satisfaction has always been our priority. Our associates are trained to strive and serve our guests as well as providing our guests with only the best services.

I will surely disseminate your positive comments and feedback to our associates who are an asset to us through our associates’ notice board.

I look forward to welcoming you back at Pulai Springs Resort and will be delighted to hear from you again soon.

Sincerely,

Sunny Soo
Director of Operations
Pulai Springs Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2014

Great place for family getaway as it is a short drive from Singapore and away from the busy JB area. Location is not hard to find. Booked a two room apartment and was given three rooms upon check in. Check in was fast (5minutes) as I reached there at 4pm after the trip to little big club. The room is huge with fridge, living room, two toilets and balcony, The cleanliness can be improved as some of the furniture are quite dusty, the rooms need a change over as i believe they will there for quite sometime. Basic amenities is provided but minus hand and face towel.
If driving, I recommend that you drive out especially for breakfast as I really did not enjoy the food served there. Anyway, will be going back to play golf and family short stay

Room Tip: If you do not want to wait for the lifts (only 2), you can stay at level 2 as the swimming pool and...
See more room tips
  • Stayed: June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank desquest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lokechoyming, Director of Operations at Pulai Springs Resort, responded to this reviewResponded March 5, 2015

Dear Guest,

Thank you for taking the time to write a review about us here on Tripadvisor.

Thorough your comments, I believe you have had an enjoyable stay with us. We are glad to hear you are satisfied with the services rendered and the facilities offered to you.

It is our commitment to exceed guests’ expectations and meeting the highest level of guest satisfaction has always been our priority. Our associates are trained to strive and serve our guests as well as providing our guests with only the best services.

I will surely disseminate your positive comments and feedback to our associates who are an asset to us through our associates’ notice board.

I look forward to welcoming you back at Pulai Springs Resort and will be delighted to hear from you again soon.

Sincerely,

Sunny Soo
Director of Operations
Pulai Springs Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 26, 2014

I m writing this from pulai springs resort itself in a studio suite
Good points - huge room, huge bathroom, nice courtyard outside, huge living room and kitchen. Polite staff. Spacious grounds. Nice swimming pool. Comfy bed. Good price for rm 200/night incl breakfast.
Need improvement - many light bulbs in the room don't work. Bedside lamp does not have a hand switch, have to pull table away from the wall to switch it. I saw electrical tape wound around the wire and this is probably due to the hand switch failing some time ago and it wasn't replaced. Time to get an electrician in to do these simple wiring jobs.
Beautifully tiled Bathroom did not have hand towels or floor towels. No soap dish for the basin as well. the basin did not have a plug. Grimy tiles along the edges. These are simple housekeeping jobs which make a guest feel satisfied.
No cutlery or plates provided in the kitchen. Not even a spoon to stir sugar for coffee or tea. Oversight of housekeeping? Maybe a bit of dish washing liquid and sponge would be good to let the guests help keep the kitchen clean. Freezer and fridge were also not clean.
Room also looks old with scuff marks on walls and stained sofa. A new coat of paint and washable sofa covers would help here. The TV is a old model with not very good sound. Flat screens are cheap so maybe a replacement is due.
Pillow cases and pool towels are raggedy.
Checking time is listed as 3pm. I got there at 230 and was told room wasn't ready . Many hotels usually would have the room ready if it is that near to check in time. Finally given room at 315
a bit of effort in beautifying the fish pond near the pool with lights, plants and a water feature would be great.

Overall the hotel has a good design layout and beautifully fitted but over years everything has run down due to use so a simple makeover with paint and improved housekeeping would do wonders.

  • Stayed: June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank AiLing73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lokechoyming, Director of Operations at Pulai Springs Resort, responded to this reviewResponded March 5, 2015

Dear Guest,

Thank you for taking some time to review us on Tripadvisor.

Your time and effort taken to highlight on our services and facilities are highly appreciated. We value every guest feedback as this will help us to further improve on our products and services to exceed guests’ expectations.

We have raised your concerns with the relevant departments and immediate actions have been taken to rectify our shortcomings.

Please be rest assured that meeting the highest level of guest satisfaction has always been our top priority.

Please accept our sincere and humble apologies for the inadvertent inconvenience experience by you. We are extremely grateful for your constructive comments. I sincerely hope that the setbacks will not deter you from supporting us again.

We hope that you will give us an opportunity to shower you with our warm hospitality and making your next stay at the Pulai Springs Resort an enjoyable one.

We look forward to welcoming you soon at the resort. Till then, take care.


Sincerely,

Sunny Soo
Director of Operations
Pulai Springs Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 25, 2014

The hotel looks very different from the ads or website.
but overall for the stay it quite a OK stay.stayed at the 2 bedrooms family suite

Bedsheets and room was clean.until hassle was the distance involved as the hotel is located off the beaten path

That being said, the overall surrounding of the hotel cld need a upgrade.

Room Tip: if possible, go down to the hotel to get a look. if its not possible, check out reviews online..
See more room tips
  • Stayed: October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank bernardkhoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lokechoyming, Director of Operations at Pulai Springs Resort, responded to this reviewResponded March 5, 2015

Dear Guest,

Thank you for taking the time to write a review about us here on Tripadvisor.

Thorough your comments, I believe you have had an enjoyable stay with us. We are glad to hear you are satisfied with the services rendered and the facilities offered to you.

It is our commitment to exceed guests’ expectations and meeting the highest level of guest satisfaction has always been our priority. Our associates are trained to strive and serve our guests as well as providing our guests with only the best services.

I will surely disseminate your positive comments and feedback to our associates who are an asset to us through our associates’ notice board.

I look forward to welcoming you back at Pulai Springs Resort and will be delighted to hear from you again soon.

Sincerely,

Sunny Soo
Director of Operations
Pulai Springs Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 25, 2014

Check in during the Singapore's school holiday, 18th to 19th June 2014.
To start with, bought pre paid vouchers from the Malaysia Travel Fair in Singapore, bought 8 nights between Pulai Spring Desaru and Pulai Spring JB.

It was a nightmare trying to book for 1 night, until I have to speak to person in charge in Singapore office. I have to go for 7 more nights. Regrets for having purchase so many nights.....

I was staying there in 2011, it was beautiful, service, landscape and food was all excellent, but over 3 years cannot believe things have change drastically.

I did speak to the duty manager, he tried his best to explain, with so many guests, scool holidays and back to back functions, things get a little out of control. He apologizes and was trying his best to control the situation. I complement him.

Down side are:-
No hand towel, face towel and toilet door mat.
Extra towel at RM$10 each.
No hangers in the wardrobe.
Jacuzzi was filthy and water was really hot.
Steam room was filled with 1 inch high of stagnant water.
Breakfast was tasteless.

I guess, it was school holiday, and they are short of staff, or else it was a really nice and cool place. It's best to avoid school holiday then, I hope.

  • Stayed: June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Zokbah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lokechoyming, Director of Operations at Pulai Springs Resort, responded to this reviewResponded March 5, 2015

Dear Guest,

Thank you for taking some time to review us on Tripadvisor.

Your time and effort taken to highlight on our services and facilities are highly appreciated. We value every guest feedback as this will help us to further improve on our products and services to exceed guests’ expectations.

We have raised your concerns with the relevant departments and immediate actions have been taken to rectify our shortcomings.

Please be rest assured that meeting the highest level of guest satisfaction has always been our top priority.

Please accept our sincere and humble apologies for the inadvertent inconvenience experience by you. We are extremely grateful for your constructive comments. I sincerely hope that the setbacks will not deter you from supporting us again.

We hope that you will give us an opportunity to shower you with our warm hospitality and making your next stay at the Pulai Springs Resort an enjoyable one.

We look forward to welcoming you soon at the resort. Till then, take care.


Sincerely,

Sunny Soo
Director of Operations
Pulai Springs Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pulai Springs Resort

Address: 20 km Jalan Pontian, Johor Bahru 81110, Malaysia
Location: Malaysia > Johor > Johor Bahru District > Johor Bahru
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Luxury Hotel in Johor Bahru
Price Range: $35 - $116 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pulai Springs Resort 4*
Number of rooms: 200
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Also Known As:
Pulai Springs Hotel Johor Bahru
Pulai Springs Johor Bahru

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