This is my 3rd or 4th time here... used to find this place very relaxing. My recent stay has been worse. Lift is not working, swimming pool near anugraha area is very very dirty. The pool bar I wonder what happened to that place. Everything seems so dead. Breakfast was ok only. My 2nd day breakfast i received a shock when their restaurant staff demanded me to pay for my younger son. I had booked family affair package for 2 bedroom apartment that comes with 4 breakfast for adult and maximun 2 kids (aged up to 12 yrs) free. She could tell me that there was a mistake in the online booking hence I have to pay. I told her it is your system glitch.. hence it is not my problem. So these are the things that I felt that Pulai lack of. That is customer service. Not to say resort need a big time refurbishment.
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- Also Known As:
- Pulai Springs Hotel Johor Bahru
- Pulai Springs Johor Bahru