The check in process was slow. Requested for a twin room but we got a double room. We asked for a change but the receptionist n house keeping insisted our room is twin bedded. They only believe after we showed them our bedroom picture.
As a 5 star hotel, they do not even have the basic amenities like hand towels, floor mat, face towels. It was only after our umpteen calls to the house keeper, they provided the towels.
The quilt cover, extra pillow has yellow stain. Wardrobe has a funny smell.
The room is so dusty and I can feel myself itching while typing now.
Simply disappointed! Think twice before staying here! This is the worst experience I have with a 5 star hotel and the price isn't cheap at all.
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- Also Known As:
- Pulai Springs Hotel Johor Bahru
- Pulai Springs Johor Bahru