We stayed in Pulai Springs Resort on the way to Melaka as well as on the day after coming back from Melaka. First impression given by Reception staff is good, the check in process is efficient. When I called for help on WiFi issues later on, they were quick to solve the problem with maintenance (reseting the router).
The room is generally is quite spacious, just nice for our family of 6. One family member commented that the living room couch actually makes a very comfy bed. Basic amneties were provided, such as towels and toiletries. One of the bedside lamps in Master Bedroom was faulty, but we received prompt service from the Maintenance guy after giving feedback about it.
Overall we are quite satisfied with our room. However, another famly travelling with us reported that their room at 640 had toilet piping problems, and flush properly. In addition to that, their bathroom door is faulty which makes it hard to close and open.
The other family requested for a change in rooms on their return trip from Melaka and got Room 625. This room is supposedly worse than the first room, with 2 faulty air conditioners and leaks from ceiling.
Onto something positive, the entertainment facilities at the resort is great for kids and adults. The two pools are awesome, as well as the jacuzzi facility. Just need to bear in mind that kids under 12 are not allowed into the jacuzzi. There's also plenty of indoor activities for kids (at a fee) which is nice in bad weather.
Buffet breakfast is overall good. Food selection is varied slightly so we are not too bored. However the tastiness of food can be debated. Some might not like the taste that is more towards bland.
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- Also Known As:
- Pulai Springs Hotel Johor Bahru
- Pulai Springs Johor Bahru