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“Warm Service, Average Maintenance”

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Pulai Springs Resort
Ranked #16 of 109 Hotels in Johor Bahru
Reviewed March 15, 2013

We stayed in Pulai Springs Resort on the way to Melaka as well as on the day after coming back from Melaka. First impression given by Reception staff is good, the check in process is efficient. When I called for help on WiFi issues later on, they were quick to solve the problem with maintenance (reseting the router).

The room is generally is quite spacious, just nice for our family of 6. One family member commented that the living room couch actually makes a very comfy bed. Basic amneties were provided, such as towels and toiletries. One of the bedside lamps in Master Bedroom was faulty, but we received prompt service from the Maintenance guy after giving feedback about it.

Overall we are quite satisfied with our room. However, another famly travelling with us reported that their room at 640 had toilet piping problems, and flush properly. In addition to that, their bathroom door is faulty which makes it hard to close and open.

The other family requested for a change in rooms on their return trip from Melaka and got Room 625. This room is supposedly worse than the first room, with 2 faulty air conditioners and leaks from ceiling.

Onto something positive, the entertainment facilities at the resort is great for kids and adults. The two pools are awesome, as well as the jacuzzi facility. Just need to bear in mind that kids under 12 are not allowed into the jacuzzi. There's also plenty of indoor activities for kids (at a fee) which is nice in bad weather.

Buffet breakfast is overall good. Food selection is varied slightly so we are not too bored. However the tastiness of food can be debated. Some might not like the taste that is more towards bland.

Room Tip: Room 636 is generally problem-free
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  • Stayed: March 2013, traveled with family
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1  Thank occo1136
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lokechoyming, Director of Operations at Pulai Springs Resort, responded to this reviewResponded March 5, 2015

Dear Guest,

Thank you for taking the time to write a review about us here on Tripadvisor.

Thorough your comments, I believe you have had an enjoyable stay with us. We are glad to hear you are satisfied with the services rendered and the facilities offered to you.

It is our commitment to exceed guests’ expectations and meeting the highest level of guest satisfaction has always been our priority. Our associates are trained to strive and serve our guests as well as providing our guests with only the best services.

I will surely disseminate your positive comments and feedback to our associates who are an asset to us through our associates’ notice board.

I look forward to welcoming you back at Pulai Springs Resort and will be delighted to hear from you again soon.

Sincerely,

Sunny Soo
Director of Operations
Pulai Springs Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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589 - 595 of 823 reviews

Reviewed March 13, 2013

Very friendly staff, sizeable room and good local food fare made the stay pleasant. The hotel is set in lush green surroundings and as it is just a hop over from Singapore's Tuas 2nd link (40mins drive) , it is a popular destination for golfers and weekenders alike. There are 2 pools; one in the main building of the hotel (reception) and a larger one in the Pavillion across the road. The restaurants and cafes are also located in both buildings providing dining options. The golf course is not well maintained in spite of it being a championship course. So it was very disappointing for me. It does seem that this hotel has residents as well as guests, which does not give it a consistent hotel feel. My neighbour across had an iron gate, hanging lamps and plant pots.

Room Tip: Ask for rooms that face quiet golf greens. Rooms surrounding the pool are nice but can get noisy.
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  • Stayed: March 2013, traveled on business
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3  Thank Sweetiemine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lokechoyming, Director of Operations at Pulai Springs Resort, responded to this reviewResponded March 5, 2015

Dear Guest,

Thank you for taking the time to write a review about us here on Tripadvisor.

Thorough your comments, I believe you have had an enjoyable stay with us. We are glad to hear you are satisfied with the services rendered and the facilities offered to you.

It is our commitment to exceed guests’ expectations and meeting the highest level of guest satisfaction has always been our priority. Our associates are trained to strive and serve our guests as well as providing our guests with only the best services.

I will surely disseminate your positive comments and feedback to our associates who are an asset to us through our associates’ notice board.

I look forward to welcoming you back at Pulai Springs Resort and will be delighted to hear from you again soon.

Sincerely,

Sunny Soo
Director of Operations
Pulai Springs Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 4, 2013

There are so many activities we can join and what I like the most is they have 2 swimming pools with different features! The room is spacious and the service was good when my stay there as one of air-cond was not functioning and i got my room changed immediately after I reported this to the house-keeping.

  • Stayed: July 2012, traveled with family
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6  Thank ChoiYen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PulaiSpringsResortJB, General Manager at Pulai Springs Resort, responded to this reviewResponded March 15, 2013

Dear Sir / Madam,

Warm Greetings from Pulai Springs Resort!

Thank you for taking some time to rate or review us on Tripadvisor from your recent trip to our beautiful resort.

Thorough your comments, we believe you have had an enjoyable stay with us. We are glad to hear you are satisfied with the services rendered and the facilities offered to you.

It is our commitment to exceed guest expectations and meeting the highest level of guest satisfaction has always been our priority. Our associates are trained to strive and serve our guests providing our guests with only the best service.

I will surely disseminate your positive comments and feedback to our associates who are an asset to us through our associates’ notice board.

Looking forward to welcoming you back to Pulai Springs Resort and will be delighted to hear from you again soon.

With Best Regards,

Tengku Ahmad Faizal Tengku Mohamed
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 4, 2013

Lovely surrounds, great pools & friendly staff. Stayed here in Feb 2013 for 4 nights. Hotel rooms in need of fresh paint & varnish. Bed linen & room decor worn & drap, badly in need of a freshen up. Inside window sill of shower area had cigarette ash on it for duration of stay so cleanliness could be better. A resort with great potential but Sadly it's not ageing well, gets a 3 star rating.

  • Stayed: February 2013
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3  Thank B4G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PulaiSpringsResortJB, Public Relations Manager at Pulai Springs Resort, responded to this reviewResponded March 18, 2013

Hi Sir / Madam,

Greetings from Pulai Springs Resort, Johor!

I would to to thank you for taking some time off to rate / review us on Tripadvisor from your recent stay with us. From your comments, I am glad to know that you love the surrounds, our lovely pools (we have 3 pools at the resort) and our friendly staffs. I will surely disseminate these information to the staff particularly from the "Front of the House".

However, I would like to apologize that we have failed to meet your expectations especially on the bed linen & room decor. I also apologize that there were cigarette ash in your room and the level of cleanliness. Please be informed that we have highlighted this issue with our housekeeping as well as maintenance team and immediate actions will be taken to rectify our shortcomings.

Please be rest assured that meeting the highest level of guest satisfaction has always been our top priority.

Please accept our sincere and humble apologies for the inadvertent inconvenience experience by you. We are extremely grateful for your constructive comments I sincerely hope that the setbacks will not deter you from supporting us again.

We hope that you will give us an opportunity to shower you with our warm hospitality and making your next stay at the Pulai Springs Resort an enjoyable one.

The management & associates at Pulai Springs Resort look forward to seeing you again soon.

With Best Regards,

Public Relations / Marketing Communications Manager
Pulai Springs Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 4, 2013

House in the heart of Johor Bahru, the hotel is right at the strategic location. It is just an ideal location to get away from the busy JB City. Also not to far from visiting the Singapore via the Woodlands. By having their own golf course is an added points for golfer like me to stay there.

  • Stayed: November 2012, traveled with friends
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1  Thank foodpoi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PulaiSpringsResortJB, General Manager at Pulai Springs Resort, responded to this reviewResponded March 15, 2013

Dear Sir,

Warmest Greetings from Pulai Springs Resort, Johor!

We would like to thank you for taking some time off to rate and review us on Tripadvisor.

Thorough your comments, we believe you have enjoyed your stay with us. We are glad to hear you are satisfied with the services rendered and the facilities offered to you.

It is our commitment to exceed guest expectations and meeting the highest level of guest satisfaction has always been our priority. Our associates are trained to strive and serve our guests providing our guests with only the best service.

Looking forward to welcoming you back to Pulai Springs Resort for another wonderful stay and a round of golf at our championship golf courses.

With Best Regards,


Tengku Ahmad Faizal Tengku Mohamed
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 28, 2013

After saying after every trip that I am going to start writing a review of hotels and never doing it I have finally got around to it.

This hotel has sadly become very run down, it would have been beautiful when it was built but has sadly gone downhill. We stayed here in 4 rooms late Feb. The hallways are cracked, a few tiles are missing in the pool, the furniture in rooms is dirty and outdated, the paint is chipping. You get the idea.

On the first night we were there it took 4 hours to get a suitable room for my brother. All rooms have a balcony, these balconies are accessible by your neighbour. We toured the hotel looking at 8 different rooms, all of which the balconies seemed to have been tampered with so that the door could be pulled far enough that you could slide a credit card in and pop open the latch. When we were doing the tour, they took us to a room and said, this one the door is fine but the walls are covered in mold. Sure enough, they were.

The staff are nice and courteous but must put up with this regularly.

Don't get fooled by the website, this is no longer a 5 star hotel, sadly. If they get around to renovating it the place will be great again, until then expect a 2/3 star hotel. Not a 5 star.

  • Stayed: February 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
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1  Thank G C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PulaiSpringsResortJB, General Manager at Pulai Springs Resort, responded to this reviewResponded March 18, 2013

Dear

Greetings from Pulai Springs Resort, Johor Bahru!

First and foremost, i would like to thank you for rating / reviewing us on Tripadvisor.

Your time and effort taken to highlight on our services and facilities are highly appreciated. From your comments, I believe you are a returning guest who have stayed with before.

I would like to apologize for not meeting your standards while you were here, especially the rooms. Please be informed that we are aware of our shortcomings, hence we have taken some actions to rectify these issues.

We have also raised your concerns with the relevant departments such as the Maintenance and Housekeping to further rectify most issues mentioned by you.

Please be rest assured that meeting the highest level of guest satisfaction has always been our top priority.

Please accept our sincere and humble apologies for the inadvertent inconvenience experience by you. We are extremely grateful for your constructive comments I sincerely hope that the setbacks will not deter you from supporting us again.

We hope that you will give us an opportunity to shower you with our warm hospitality and making your next stay at the Pulai Springs Resort an enjoyable one.

The management & associates at Pulai Springs Resort look forward to seeing you again soon.

With Best Regards,

Tengku Ahmad Faizal Tengku Mohamed
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 20, 2013 via mobile

The staff are all very helpfull and always smiling. Played golf for 3 days and the staff there were so pleasent. Stayed for 5 nights. Can recomend this enormous hotel. Taxi to the neatest town 10 rm if thete is no taxi meter.

  • Stayed: February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank arolling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PulaiSpringsResortJB, General Manager at Pulai Springs Resort, responded to this reviewResponded February 25, 2013

Dear Valued Guest,

Greetings from Pulai Springs Resort!

I would like to thank you for taking some time off to rate / review us on Tripadvisor after staying with us recently.

From your comments, I am pleased to know that you had a really pleasant and enjoyable stay with us. I am also glad to hear you are satisfied with the services rendered and the facilities offered to you especially our friendly personnel at the golf centre.

It is our commitment to exceed guest expectations and meeting the highest level of guest satisfaction has always been our priority. Our associates are trained to strive and serve our guests providing our guests with only the best service.

I will surely disseminate your positive comments and feedback to our associates who are an asset to us through our associates’ notice board.

Looking forward to welcoming you back to Pulai Springs Resort and will be delighted to hear from you again soon.

With Best Regards,


Tengku Ahmad Faizal Tengku Mohamed
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pulai Springs Resort

Address: 20 km Jalan Pontian, Johor Bahru 81110, Malaysia
Location: Malaysia > Johor > Johor Bahru District > Johor Bahru
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Luxury Hotel in Johor Bahru
Price Range: $45 - $116 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pulai Springs Resort 4*
Number of rooms: 200
Reservation Options:
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Also Known As:
Pulai Springs Hotel Johor Bahru
Pulai Springs Johor Bahru

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