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“Bad experience for the Room Service.”

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Pulai Springs Resort
Ranked #13 of 109 Hotels in Johor Bahru
Kota Kinabalu, Sabah, Malaysia
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Bad experience for the Room Service.”
Reviewed December 26, 2012

I love my room and all the facilities. Bad experience was happened when reached 1am+ late night, all of us were so hungry and decided to call for room service. Called for 5th times still nobody answer the call, so my friend and I went downstairs to check the room service whether they closed or what, found out there was a person sitting at the counter checking his desktop and the phone rings he never answer the call and still acting like NON OF HIS BUSINESS! so pissed off and his staff came out and said will go to us later.

we went back to our room and wait for the call, but still remain silence. So, i have called for the 6th times and the staff got answered the call.

What a bad experience.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Vivi_An1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lokechoyming, Director of Operations at Pulai Springs Resort, responded to this review, March 5, 2015
Dear Guest,

Thank you for taking some time to review us on Tripadvisor.

Your time and effort taken to highlight on our services and facilities are highly appreciated. We value every guest feedback as this will help us to further improve on our products and services to exceed guests’ expectations.

We have raised your concerns with the relevant departments and immediate actions have been taken to rectify our shortcomings.

Please be rest assured that meeting the highest level of guest satisfaction has always been our top priority.

Please accept our sincere and humble apologies for the inadvertent inconvenience experience by you. We are extremely grateful for your constructive comments. I sincerely hope that the setbacks will not deter you from supporting us again.

We hope that you will give us an opportunity to shower you with our warm hospitality and making your next stay at the Pulai Springs Resort an enjoyable one.

We look forward to welcoming you soon at the resort. Till then, take care.


Sincerely,

Sunny Soo
Director of Operations
Pulai Springs Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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783 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (145)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Indonesian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 24, 2012

Organised a company annual dinner & outing for 400 pax at the resort recently. With lots of positive feedback from participants for the good service and food. Very accommodation especially on our last minute request. Rooms were comfortable, and staffs are very helpful and friendly.

A great place to organize company event.

Room Tip: Chose the One Bedroom Apartment, value for money.
See more room tips
  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Vivi_Wong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lokechoyming, Director of Operations at Pulai Springs Resort, responded to this review, March 5, 2015
Dear Guest,

Thank you for taking the time to write a review about us here on Tripadvisor.

Thorough your comments, I believe you have had an enjoyable stay with us. We are glad to hear you are satisfied with the services rendered and the facilities offered to you.

It is our commitment to exceed guests’ expectations and meeting the highest level of guest satisfaction has always been our priority. Our associates are trained to strive and serve our guests as well as providing our guests with only the best services.

I will surely disseminate your positive comments and feedback to our associates who are an asset to us through our associates’ notice board.

I look forward to welcoming you back at Pulai Springs Resort and will be delighted to hear from you again soon.

Sincerely,

Sunny Soo
Director of Operations
Pulai Springs Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
82 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed December 24, 2012

It was crowded when we checked-in and of the two suites booked, it took quite a while to get our second suite. We noted the crowd during check-in was rather heavy but as we arrived late in the evening, it was a surprise to hear the room still not ready for us. The size of the room was great. It was very clean and comfortable. However, note that one of the room in the 3-room suite does not have a window and it may caused discomfort for some. It will be better if we have the facility to prepare food in the room as we were travelling as a family unit with children.

The swimming pools at the sports centre are not the cleanest one but it is probably due to the large crowd that day.

There are many dining options within the resort not counting those if you drive out.

Many guests are heading to and from Legoland. The staff can share a simple map with you as some older GPS may not be so helpful.

Overrall, we feel we can come here to chill, even if Legoland is part of the journey.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michael Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lokechoyming, Director of Operations at Pulai Springs Resort, responded to this review, March 5, 2015
Dear Guest,

Thank you for taking the time to write a review about us here on Tripadvisor.

Thorough your comments, I believe you have had an enjoyable stay with us. We are glad to hear you are satisfied with the services rendered and the facilities offered to you.

It is our commitment to exceed guests’ expectations and meeting the highest level of guest satisfaction has always been our priority. Our associates are trained to strive and serve our guests as well as providing our guests with only the best services.

I will surely disseminate your positive comments and feedback to our associates who are an asset to us through our associates’ notice board.

I look forward to welcoming you back at Pulai Springs Resort and will be delighted to hear from you again soon.

Sincerely,

Sunny Soo
Director of Operations
Pulai Springs Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed December 23, 2012 via mobile

Only stayed one night. As we are a family of 5, was impressed with the choice of apartments that could fit us all in. We had a 2 bed apartment which was very spacious, not that comfortable though and one of the rooms was more like a cupboard, no windows. It was ok for one night and close proximity to Singapore and legoland (where we had been for the day). The service though was terrible. We had some food in the cafe which took ages, needed to keep chasing up and then, 30 mins later they tell you that they haven't got what you ordered!!! Just ridiculous. Breakfast was like a warzone, they simply cannot handle a full house. Why have so many rooms if you can't handle the place when it's busy? Plus, a nice dead bird lying around in the fountain. Oh yeah, and we ordered an extra bed which didn't turn up, I called reception and they said it would come at 6pm. By 7:30pm when the kids needed to collapse into bed I called again and then gave up, went to the back of house area and took a bed myself and wheeled it to our room. Self service ...... You get what you pay for I suppose. Wouldn't stay here again unless I just needed a bed for the night on the way to somewhere else.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DerrenS_SG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lokechoyming, Director of Operations at Pulai Springs Resort, responded to this review, March 5, 2015
Dear Guest,

Thank you for taking some time to review us on Tripadvisor.

Your time and effort taken to highlight on our services and facilities are highly appreciated. We value every guest feedback as this will help us to further improve on our products and services to exceed guests’ expectations.

We have raised your concerns with the relevant departments and immediate actions have been taken to rectify our shortcomings.

Please be rest assured that meeting the highest level of guest satisfaction has always been our top priority.

Please accept our sincere and humble apologies for the inadvertent inconvenience experience by you. We are extremely grateful for your constructive comments. I sincerely hope that the setbacks will not deter you from supporting us again.

We hope that you will give us an opportunity to shower you with our warm hospitality and making your next stay at the Pulai Springs Resort an enjoyable one.

We look forward to welcoming you soon at the resort. Till then, take care.


Sincerely,

Sunny Soo
Director of Operations
Pulai Springs Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 17, 2012

We held a wedding lunch at the Kayangan Suites at Pulai Springs recently.

Throughout the whole process the staff were professional, emphatetic to our needs an showed an extremely high level of care. The event was smooth without hiccups and we think it was down to the people working on it. We can't thank the team at Pulai Springs enough for this.

The grounds are grand and well maintained, the rooms spacious and is good value for money.

We are very pleased with the service we've received and cannot recommend Pulai Springs enough as an event destination.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank smoa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lokechoyming, Director of Operations at Pulai Springs Resort, responded to this review, March 5, 2015
Dear Guest,

Thank you for taking the time to write a review about us here on Tripadvisor.

Thorough your comments, I believe you have had an enjoyable stay with us. We are glad to hear you are satisfied with the services rendered and the facilities offered to you.

It is our commitment to exceed guests’ expectations and meeting the highest level of guest satisfaction has always been our priority. Our associates are trained to strive and serve our guests as well as providing our guests with only the best services.

I will surely disseminate your positive comments and feedback to our associates who are an asset to us through our associates’ notice board.

I look forward to welcoming you back at Pulai Springs Resort and will be delighted to hear from you again soon.

Sincerely,

Sunny Soo
Director of Operations
Pulai Springs Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed December 13, 2012

One night stay in the hotel after visiting legoland. Easy to find on the GPS and hotel is not crowded. Did not encounter bad service and room was clean and got clean towels and soap. Got one of the bigger room suite on the higher floors.

Room Tip: If possible, get the bigger rooms.
See more room tips
  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank surfsgan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lokechoyming, Director of Operations at Pulai Springs Resort, responded to this review, March 5, 2015
Dear Guest,

Thank you for taking the time to write a review about us here on Tripadvisor.

Thorough your comments, I believe you have had an enjoyable stay with us. We are glad to hear you are satisfied with the services rendered and the facilities offered to you.

It is our commitment to exceed guests’ expectations and meeting the highest level of guest satisfaction has always been our priority. Our associates are trained to strive and serve our guests as well as providing our guests with only the best services.

I will surely disseminate your positive comments and feedback to our associates who are an asset to us through our associates’ notice board.

I look forward to welcoming you back at Pulai Springs Resort and will be delighted to hear from you again soon.

Sincerely,

Sunny Soo
Director of Operations
Pulai Springs Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 13, 2012

We were there for one night, 12-12-12, and we can sincerely attest to all that despite complaints by earlier visitors and promises made by Tengku the GM, we still experienced the same problems during our brief stay, no towels at all , no bathing soaps , no room service, tired room, poor whatever, despite checking in the lugagge at 11 am then Legoland and coming back at 9pm!. Breakfast staff hounding us about kids need to pay for breakfast despite Legoland package, . Front desk staff was OK. To be avoided at all cost. They had the cheek to charge 5 stars rates for the room!. Shame on you!.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank senytsar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lokechoyming, Director of Operations at Pulai Springs Resort, responded to this review, March 5, 2015
Dear Guest,

Thank you for taking some time to review us on Tripadvisor.

Your time and effort taken to highlight on our services and facilities are highly appreciated. We value every guest feedback as this will help us to further improve on our products and services to exceed guests’ expectations.

We have raised your concerns with the relevant departments and immediate actions have been taken to rectify our shortcomings.

Please be rest assured that meeting the highest level of guest satisfaction has always been our top priority.

Please accept our sincere and humble apologies for the inadvertent inconvenience experience by you. We are extremely grateful for your constructive comments. I sincerely hope that the setbacks will not deter you from supporting us again.

We hope that you will give us an opportunity to shower you with our warm hospitality and making your next stay at the Pulai Springs Resort an enjoyable one.

We look forward to welcoming you soon at the resort. Till then, take care.


Sincerely,

Sunny Soo
Director of Operations
Pulai Springs Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Pulai Springs Resort

Property: Pulai Springs Resort
Address: 20 km Jalan Pontian, Johor Bahru 81110, Malaysia
Location: Malaysia > Johor > Johor Bahru District > Johor Bahru
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Best Value Hotel in Johor Bahru
#10 Luxury Hotel in Johor Bahru
Price Range (Based on Average Rates): $
Hotel Class:4 star — Pulai Springs Resort 4*
Number of rooms: 200
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Also Known As:
Pulai Springs Hotel Johor Bahru
Pulai Springs Johor Bahru

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