Saw many accolades in their brochures, hall way, check in counters and hotel channel...these were probably given in the first year.
Booked a 1 bedroom suit. No towels and bath mat in room. Asked for it and arrived after dinner. Asked for two more and were delivered. Ask for baby cot, housekeeping said don't have. Ask for high chair to feed baby, they sent one without safety strap. We didn't risk using it. ( all their baby chairs come without straps) lol all were ikea stuffs and I am sure ikea sold them with straps.
Food is poor quality. Coffee tasted like water from drains.
I pity the staff. They probably try to please guests with limited resources. The senior management ought to be sack. Or they should be send to stay at the hotel for a week and see for themselves the poor standards.
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- Also Known As:
- Pulai Springs Hotel Johor Bahru
- Pulai Springs Johor Bahru