Disappointing, hotel seem old now compare to a year back. Had stay for 01 night and i really regret it. use to stay there before and service was much better compare to now, upon arrival, check in was fast. Had request for addition key to the room and the reply i got from the staff was, each room is only able to issues 01 key. Room/bath room size is big enough. Plus point is only WiFi is strong and it near to KSL shopping mall, toiletries they did provide, BUT WITHOUT TOOTHBRUSH,even those cheap hotel they did provide toothbrush n this 3/4 star hotel had to charge for it. Had check with the staff n was told that it will be charge at RM$3 per set and the room we book is normal rm (superior double is normal room ), that why we muz pay for the toothbrush. For light sleeper,do beware that the air cond is really noisy at night and it hard to slp. Hot water for shower it take some times before it turn hot. Breakfast was worst, no much to choose from and most of the food is bland and staff did not bother to top up food.For rate at RM$200++ for this hotel, it is really not worth it and for that amount, for sure can get better hotel then crystal crown.
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