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“Horrible” 1 of 5 bubbles
Review of Crystal Crown Hotel

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Crystal Crown Hotel
Ranked #72 of 107 Hotels in Johor Bahru
Greater Wellington, New Zealand
Level Contributor
182 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 252 helpful votes
“Horrible”
1 of 5 bubbles Reviewed October 3, 2007

Front desk staff were so bad and rude that when we arrived, the room requested on the non-smoking floor (this hotel vainly boasts about having one) was not available and they refused to give another room until our requested room would be available. We had to wait for more than two hours after which a room was given on a smoking floor for the night.

Again the next day when I requested for a room on the Non-smoking floor, the arrogant Front desk clerk dodged for more than 30 mins before he finally gave me a room with twin beds and not a king size bed as assuerd earlier. his forced us to cancel our other holiday plans for the two days. Hence, we had to cancel the reminder of our booking as well as the booking from 17th 20th September as well. The mini fridge had no supplies and the House keeping staff could not be contacted at all. very bad service to customers.
The Hotel is in the outskirts and hence, to get to the City central, you have spend a further RM 15 every time on taxis.
There are many good hotels in the city centre which offer better room rates and service than this Hotel

Stayed September 2007
Helpful?
Thank TravellerPorirua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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87 reviews from our community

Traveler rating
    5
    19
    41
    10
    12
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed March 7, 2007

we are first time stay in Hotel JB and we reached JB last minutes to find the Hotel in JB, Finally we go to Crystal Crown Hotel check in only left family room, is resonable price and we stayed for 2 days. It is great that we stayed in this Hotel, feel comfortable.

  • Liked — private and safe
  • Stayed March 2007, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank bizyu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 bubbles Reviewed February 28, 2006

We have been to Grand Continental and New York Hotel. I simply prefer Crystal Crown. I love the rooms very much, it's big and cozy. Plus the rate is very attractive, just above RM$120. Best Value for Money. We booked the room everytime my girlfiend came to JB for honeymooning. Highly recommended to tourist.

  • Stayed August 2005
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crystal Crown Hotel

Property: Crystal Crown Hotel
Address: 117 Jalan Tebrau, Johor Bahru 80250, Malaysia
Location: Malaysia > Johor > Johor Bahru District > Johor Bahru
Amenities:
Fitness Center with Gym / Workout Room Restaurant Swimming Pool
Hotel Style:
Ranked #72 of 107 Hotels in Johor Bahru
Price Range (Based on Average Rates): $
Hotel Class:3 star — Crystal Crown Hotel 3*
Number of rooms: 264
Reservation Options:
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