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“New management but old room”

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Berjaya Waterfront Hotel, Johor Bahru
Ranked #78 of 109 Hotels in Johor Bahru
Reviewed November 24, 2013

The previous name was The ZON Regency. Now it's under the new management Berjaya Group. The location is nearby the ferry terminal. Can see the Singapore shoreline and the causeway from here too.

It has plenty of car parking lot but need to climb up till level 6 above for hotel guest parking area. The registration counter located on the ground floor in which once parked the car, you need to go down to check in. The front desk counter staff was a bit slow during my check in. Being informed that they were college students from Indonesia University that doing their practical training in the hotel.

The room look the same as if the last time I went there in 2005. However the room is spacious and the bed is huge and comfortable. Food served for breakfast comes with plenty of choices. However, there were so many hotel guests in which resulted the dining place is over crowd.

The hotel also have a good swimming pool with a view of the Strait of Tebrau and Singapore. It also have pool for kids. The gym equipment were satisfying and usable. I manage to have my 1 hour workout here too. The spa also have the best service for those who need to pamper themselves

The duty free mall however were a bit on the downside. Many shops were closed and not many things to buy though it is a duty/tax free zone. For those who enjoy clubbing and nightlife, there are a few nightclubs around the hotel.

  • Stayed: November 2013, traveled on business
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Thank Adly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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211 - 217 of 237 reviews

Reviewed November 14, 2013

The staff was friendly and always give us a smile..The great hospitality during 3 Days 2 Nights there and we are enjoyed our time relaxing and swimming with doubleIS...the room is tidy and clean but i don't like the kettle given. Some blogger said the sound from lounge disturbing but for us i didn't hear any music at all due to our room in high floor, Level 11. The washroom at lobby situated in the mall which is we have to pass thru the hotel door inside the mall.

When you want to go out from The Zon you must go thru the Custom checkpoint but the custom officer just smile. We thought maybe the Zon Mall was closed for renovation from 1st July 2013 so that nothing much to worry.

  • Stayed: August 2013, traveled with family
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Thank Bitt D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 12, 2013

Previously known as the ZON Regency Hotel, is a good hotel for people who visit southern part of Malaysia, Johor on business or work. The hotel rooms are clean and Berjaya is doing maintenance to make the conditions better. The hotel has a good breakfast buffet. Adjacent to the hotel is shopping mall with various duty free shops. This hotel is a bit far from Johor city center but next to the ferry terminal. Wifi available in the rooms.

  • Stayed: November 2013, traveled on business
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1  Thank Mcsc422013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 6, 2013

Stayed 2 nights at this hotel and the hotel is located at the Free Tax Zone in Johor Bahru. This hotel was previously called The Zon Johor Bahru. There are alot of entertainment outlets, restaurants and a shopping mall within the perimeter of the compound. Generally, it is a one-stop place for entertainment, shopping and dining. There is also a pier for ferry services to an Indonesian island called Batam there. Generally, the hotel is classy and the room is spacious and clean. The only setback of this hotel is that the lounge is at the open area at the mezzanine floor of the hotel and you can hear the singers singing while you are resting inside your room. The performance stopped only after 9-10 pm. The amenities available in the hotel would include a business center, gymnasium, health spa, restaurants, lounge and a swimming pool. Amenities available in the room would include free wifi services, television with various local and international channels, safe deposit box, wardrobe and toiletries. The breakfast buffet spread is good with both local and western food choices. Since the hotel is located within the Free Tax Zone, alcohol are sold pretty cheap in the bars and lounge which are available in the shopping mall or the building adjacent to the hotel building. Food is never a hassle when you are staying in this hotel. Apart from the restaurants in the hotel, you can also find fast food restaurants or western restaurants in the shopping complex which is joint to the hotel building. A short walk away from this Free Tax Zone, you will find a lot of local seafood or local food restaurants. The hotel carpark is quite rundown and the hotel management would need to have their maintenance in place. The hotel is located about 10 minutes away from Johor Bahru downtown and there is no hassle to get to other places from this hotel as you can find a cab easily the lobby areas. The hotel staffs are generally helpful and friendly. However, the process of checking in was slow and you could find long queues at the checking in counter during the peak time. Overall, this hotel is a good stay.

  • Stayed: June 2013, traveled on business
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Thank irisofgod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 2, 2013

The hotel is clean and cosy and amenities is convenience. However, don't expect too much on the breakfast. Food is available around the hotel so overall the hotel is very good for the star rating. For Singaporean who drive and worried about getting around or safety, you can park you can at the hotel and hire cab to bring you around especially to JB Central.

Stayed: November 2013, traveled with family
Thank Eric W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 31, 2013 via mobile

i went there last few days for our family trip to singapore.. but overall bout this hotel is i cn say its good for a 3 star hotel..
-bfast was bad.. not too many varieties on food.. they didn't even refill back all the finished food.. some of the staf act like they don't hav a job.. just mingling around themselves.. i even hav to wait for them to finish talk to ask for an omelette.. n to top it off they claim that omelette is not available due to not enough item?!!!
-bad room service.. ask for a pair of cutleries.. they just transfer my call to the coffee house.. in the end, i still did'nt get my spoons!!
-bellservice no common sense.. we hav to carry our own luggage to the taxi.. eventhough its clearly dat our luggage is heavy, they dont help us at all.. instead they just chit chating at the counter
-front desk too many trainees.. they don't even know all the information bout the hotel.. everyone looks kinda blur..
in conclusion if i ever want to spend holiday in johor bahru, i would never stay at this hotel again..!!

Stayed: October 2013
Thank Isabell B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 24, 2013

-room is clean and tidy,hotel price is relatively cheap and reasonable
-breakfast is poor,hardly can chew the palm size pancake,staff were smiley and guy at omelette station was friendly
-wifi is NEVER working
-check in on late evening,and when i ask for late check out(was planning to check out at 2PM),they insist at 1 PM.as we been at the hotel 4 times,there's no specialty for returning guest.being inform that the hotel is not busy as the occ is only about 50% on that day,maybe you should brief your trainee staff on how to check ETA on your opera and go the extra mile with the service,no?
-at one point when my keycard is not working at the lobby lift,i went to validate the keycard.The reception didnt even verify my identity.So surprise with with this BERJAYA standard of hotel operation
-ask the reception about Bcard points collection,and she is totally clueless.
-the staff english is bad,had difficulty ordering room service,especially the trainee at the bar at level 5

Room Tip: higher floor ,sea view
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  • Stayed: October 2013, traveled with friends
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Thank Diyang G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Berjaya Waterfront Hotel, Johor Bahru

Address: 88 Jalan Ibrahim Sultan | Stulang Laut, Johor Bahru, Johor Bahru 80300, Malaysia (Formerly ZON Regency Hotel by the sea)
Location: Malaysia > Johor > Johor Bahru District > Johor Bahru
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Johor Bahru
#17 Luxury Hotel in Johor Bahru
Price Range: $39 - $55 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Berjaya Waterfront Hotel, Johor Bahru 4*
Number of rooms: 400
Official Description (provided by the hotel):
Ideally situated in the capital city of Johor in Southern Malaysia, a mere 5 minutes away from the main causeway link to Singapore, Berjaya Waterfront Hotel, Johor Bahru (formerly known as The Zon Regency Hotel by the sea) boasts 400 rooms and suites and features one of the largest MICE facilities in the region. Adjacent to Iskandar Malaysia, the southern development corridor - famed for its tourist attractions such as Legoland Malaysia and Puteri Harbour Family Theme Park, the hotel and its integrated duty-free-zone is home to an array of shopping, dining and entertainment options. ... more   less 
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Also Known As:
Regency Johor Bahru
Regency Hotel Johor Bahru

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