During booking I had requested for an early check-in but was told to return at 2pm when I arrived at 1pm, later when I returned at 2pm, I was told that if I wanted the king size bed (that I requested during booking) I would have to wait another hour. So I ended up with a low floor room (requested for high floor during booking) with two single beds pushed together. The free wi-fi was almost impossible to log on and once you did, it was weak and slow. To make it worst cell phone signal was weak and if not careful your phone will pick up Singapore telcos and you will get slapped with roaming charges. The fridge didn't work after I requested many times for a new fridge, it was only done late at night the day before I was to leave. On second day, they ran out of towels and placed pool towels in my room. Water pressure was low and bathroom dated. One of the pillow cases was stained, the sheet with the blanket had holes from cigarette burns. Pillows had seen better days and was almost flat giving no support at all. Breakfast buffet was nothing special and with the large tour groups, ran out fast and was slow in being replenished. As my room was on the lowest floor, I could hear the loud music from the band in the atrium bar. This has to be one of the worst hotel experience ever! The hotel is located next to a duty free mall where most of the shops closed and look nothing like the promotional photos. The supervisors at the restaurant and one of the bell boys were friendly and helpful, while the rest of the staff especially at the front desk where clueless. This is ironic because Berjaya run what they claim to be a "premier" hospitality school! May I suggest the management of Berjaya attend some classes too.
- Official Description (provided by the hotel):
- Ideally situated in the capital city of Johor in Southern Malaysia, a mere 5 minutes away from the main causeway link to Singapore, Berjaya Waterfront Hotel, Johor Bahru (formerly known as The Zon Regency Hotel by the sea) boasts 400 rooms and suites and features one of the largest MICE facilities in the region. Adjacent to Iskandar Malaysia, the southern development corridor - famed for its tourist attractions such as Legoland Malaysia and Puteri Harbour Family Theme Park, the hotel and its integrated duty-free-zone is home to an array of shopping, dining and entertainment options. ... more less
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- Also Known As:
- Regency Johor Bahru
- Regency Hotel Johor Bahru