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“My choice Renaissance JB”

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Renaissance Johor Bahru Hotel
Ranked #2 of 109 Hotels in Johor Bahru
Certificate of Excellence
Reviewed September 27, 2013

Renaissance JB was a positive surprise and I recommend the hotel for any reason, work or pleasure. Club Floor Rooms. This is a new hotel and closer to Pasir Gudang.
You can get special rates for company and is worthwhile to try this new hotel. The surrounding new township is also more lively then downtown JB. Club floor rooms and the gym have high standard.

Room Tip: Club floor
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  • Stayed: August 2013, traveled on business
    • Value
    • Location
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Thank Monsterdiggare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc_Cosyns, General Manager at Renaissance Johor Bahru Hotel, responded to this reviewResponded September 29, 2013

Dear Guest,

Thank you for your kind review of Renaissance Johor Bahru Hotel. I particularly thank you for marking our property as your choice of ‘second home’ in Johor Bahru. We are happy to know that our property in many aspects fit perfectly to accommodate your needs. Thank you also for marking our location, our Club Floor and our property in general. We hope more of guest will be coming to visit our property as a result of reading your generous review.

Look forward to host you again soon.

Live Life to Discover.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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849 - 855 of 932 reviews

Reviewed September 24, 2013

This is the best hotel in the area. The staff is new so is the hotel and they are really trying their best. Finally a hotel where all the things that should be free are actually free (Wifi, safe, pool towels). Thank you. You will have your own iron with ironing board, robe, slippers, spacious room, nice decoration, complementary water, tea, coffee. Wonderful breakfast selection with many local specialities. Vegans and raw vegans can find an industrial juicer at the breakfast hall entrance and can have vegetable and fruit juices as well. The pool is nothing to write home about, but you can still have your swim there. Only 2 comments for improvement: someone please go down to a shop and get 2 clocks, one for the pool area and one for the breakfast hall. Also the magnetic cards keep loosing the code and needs to be changed all the time.

Room Tip: The higher the better view.
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  • Stayed: September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
Thank Breki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc_Cosyns, General Manager at Renaissance Johor Bahru Hotel, responded to this reviewResponded September 25, 2013

Dear Guest,

It is such a pleasure to read your kind and generous review of Renaissance Johor Bahru Hotel. I am happy to know that our property in many aspects fit perfectly to accommodate your needs. Your comments regarding our staffs and our hotel in general were greatly appreciated. Thank you for particularly marking about our breakfast buffet and for recommending it to our future travelers on TripAdvisor. Your constructive suggestions on the clocks for the pool and breakfast area will took into our consideration. The problem on the magnetic card has been spoken to our Supplier and they will look into better replacement.

Once again, thank you for your thorough and complete review of Renaissance Johor Bahru Hotel. We look forward to welcoming you back soon in the near future and also welcoming more guests as result of reading your review of Renaissance Johor Bahru.

Life Live to Discover.

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Reviewed September 21, 2013

This brand new addition to JHB is a great improvement for this god forsaken city, which until now didn’t have even one good hotel.

The hotel is brand new, modern design, and good sized rooms.

As a Marriott gold member I was upgraded to club floor. My 16th floor room was well sized, clean, good working desk and chair, free internet LAN + Wi-Fi, and good bandwidth
Amenities are fine as well.

Executive lounge is spacious, modern design, and friendly staff.

Location is great, especially if you have business in Pasir Gudang.

However, there are some downsides in the hotel as well.

There is no bathtub, shower only (however, water flow great).
The bed is on the hard side and not too comfortable, and the quilt is too heavy, probably made of low grade synthetic material.

Air-condition is not stable, either too cold or too hot. Seems to be it is connected to motion sensors and will go off after 30 minutes of no motion. This is very bad, especially during sleeping hours since motion sensors doesn't sense you while sleeping.

Signs of some rooms are wrong. See attached pictures directing you to the left for room 1616 while in fact it is on the right hand.

  • Stayed: August 2013, traveled on business
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    • Location
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1  Thank nomad6022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc_Cosyns, General Manager at Renaissance Johor Bahru Hotel, responded to this reviewResponded September 24, 2013

Dear Guest,

Thank you for posting a generous review about our property. We appreciate hearing from our guests, the comments that we received are the best tools to help us enhance our services up to their needs. Your generous compliment marking our property as the best property in Johor Bahru is overwhelming.

We are pleased to know that you enjoyed our bedroom and our Club Lounge very much. Your comments regarding our staffs and our services are also greatly appreciated. I'm particularly glad that you made a special mention about our location. As your review says, Renaissance Johor Bahru Hotel is well positioned on the quiet edge of Permas Jaya which is easily accessible for business travelers who work in Pasir Gudang, and it is just a short 15 minutes stroll into the center of town. Many of our guests come to our property to enjoy peace, relaxation and greenery, and thankfully, our location offers that with the ability to easily access the hustle and bustle of Johor Bahru City itself.

For your information, our bed is covered with a featherbed, which is a type of bedding traditionally used on top of mattresses to help make them softer. The hotel uses a luxurious and comfortable bed of Slumberland. We will look into the bed on the room you stayed and will do the necessary to fix the hard side of the bed. We have also forwarded your remark about the air condition to our Engineering Department and they will do the necessary reparation as well. Thank you for marking the misplaced of our room signage on the level 16th. We have contacted the supplier to do the correct placing and that should be done this couple of weeks.

Thank you once again for your constructive review. We hope to see you again soon on board.

Live Life to Discover.

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Reviewed September 17, 2013

Excellent service, ambiance, setting and everything in general. The rooms are spacious, comfy and elegant. The entire hotel is beautiful. There are so many many details I could gush over but I will leave at, it is a place that pampers and coddles you while offering intimate encounter with gently rugged beauties of the natural world.

  • Stayed: September 2013, traveled as a couple
    • Value
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1  Thank SamiRZ201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc_Cosyns, General Manager at Renaissance Johor Bahru Hotel, responded to this reviewResponded September 17, 2013

Dear Guest,

It is a pleasure to read how you enjoyed your stay and the service you received at Renaissance Johor Bahru Hotel. Thank you for your generous review.

We value that our guests come to us to enjoy well deserved breaks from their daily lives. So to know that our teams were able to offer this to you in the form of gracious service is wonderful to read. Thank you also for highlighting our bedroom and our hotel in general. We are glad that you enjoyed it.

We look forward to warmly welcoming you back soon.

Live Life to Discover.

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Reviewed September 4, 2013

We stayed for only a night, during our transit in JB. It's a pleasant stay, despite the durian smell in the first room we were given, which were replaced quickly by the hotel. It is more convenient to take taxi to get there and if you donot have your own transportation, you could only wonder in the neighbourhood which pretty much got lots of street restaurant, massage parlours, karaoke,etc. There is one small Aeon mall that you could go to as well. Too bad, there is no cinema nearby for us to go to. The gym is good and open 24 hours which is great for gym goers.

  • Stayed: September 2013, traveled with friends
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1  Thank Fenny G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc_Cosyns, General Manager at Renaissance Johor Bahru Hotel, responded to this reviewResponded September 5, 2013

Dear Guest,

I would like to thank you for your kind and considerate review of Renaissance Johor Bahru. I am happy to read that you enjoyed many aspects of your stay with us, especially finding out how it is convenient for your to experience local discoveries around the property, making it a worth journey. Thank you for mentioning our fitness center and hotel in general. We are looking forward to welcoming more of guests visiting Renaissance Johor Bahru as a result of your generous recommendation on TripAdvisor.

See you soon.

Live Life to Discover.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 2, 2013

Service at checkin was good, with the GRO bothering to step out from behind the front desk to pass you the key card after registration, rather than sending you off immediately. Good service touchpoint.
The entire team Cafe BLD where we had our breakfasts is fantastic, providing prompt clearing of soiled dishes and making small talks with us. Caring yet un-intrusive service.

The bedding used is of top quality and we had a good sleep. Even the mattress used in the baby crib is of a top brand (we check eveything before letting our boy to sleep on it)
Water pressure is very strong and that make the rainforest shower so enjoyable.

Here comes the cons...
Parking is a hassle as we will need to validate the coupon at both reception and parking machine before driving out. If not, the gantry will not allow exit. Twice, I have run back to parking machine which is not encouraging if you have a toddler wailing away at the back seat.......

Lobby looks a little too 'metallic' without any flora and fauna, not even a flora centrepiece which is expected of any international five star hotel. It will make a positive first impression for any guest arriving for the first time.

Room design and offering is not as luxurious as the other Renaisance/ Marriott hotel I have stayed in before in other parts of Asia such as China, Thailand and other parts of Malaysia.
But they are adequate and basic for sure.

All in all, hotel is ok for a short stay.

Room Tip: We were accorded with a room on 12th floor poolview. However, we noticed that they have a room on 6t...
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  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Thank Kengyuilim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc_Cosyns, General Manager at Renaissance Johor Bahru Hotel, responded to this reviewResponded September 5, 2013

Warmest Greetings from Renaissance Johor Bahru Hotel.

Thank you for taking your time to write this rave review regarding your recent stay with Renaissance Johor Bahru Hotel. Your comments regarding our staffs and our services were greatly appreciated. I am happy to know that you had a good experience with our bed, baby crib and the shower. I am happy knowing that since the beginning of the Hotel open, we still receiving this nice compliments about our comfortable bed and the rain shower that makes our guest’s stay experience as one of the memorable moment.

I am also happy to know that you had received a pleasant level of service as I expected during your dining in BLD, making your dining experience unforgettable. Your comment regarding our GRO, we will look deeply into her role and proper trainings will be conduted for her to achieve her service of excellence. Regarding the parking coupon, we will work out with the supplier to improve the system. As well as for the bedroom design, we are looking into the update design and style on how to make the room more stylish and modern. Regarding the Lobby, we have order some nice plants and paintings to beautify the area. We are waiting for the goods to come and we look forward to see the outcome. We appreciate hearing you, the comments that we receive are the best tools to help us enhance and tailor our services up to their needs.

Thank you once again for your constructive suggestion. We hope to see you again soon on board.

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Reviewed August 29, 2013

We stayed 2N during a recent trip to Legoland. It is quite far from Legoland but I prefer this location to the other hotels in the heart of JB. Many seafood places a 10 minute drive away. Walking distance to coffee shops, convenience stores and a little further away is McDonald's and a large Aeon shopping centre.

I like the security - the lifts will only take you to your floor and it is only accessible with your room card.

The hotel room is very comfortable - good sized room with a king bed. But I am not really keen on this new fangled theme most new hotels now seem to sport where you do not have any privacy in the bathroom/toilet (glass wall between that and the bed). Service was quite good although we had to call a few times for bottled water (was not provided when we checked in or replenished the next day although it was supposed to come with the room). The minibar does not come with a freezer section.

Breakfast was a most satisfying experience with a wide selection of Asian and western cuisine. In-room internet service was good - complimentary if you are a member (if you are not, just call down to reception to sign up for free).

Forget about the swimming pool - very small. And if you value your peace and quiet, don't stay on the 6th floor where your room is directly accessible from the pool area.

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank CCBK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc_Cosyns, General Manager at Renaissance Johor Bahru Hotel, responded to this reviewResponded September 5, 2013

Dear Guest,

Thank you for taking the time to write such a detailed and heartfelt review of your time spent at Renaissance Johor Bahru. I am particularly happy to know that our location was fit to preserve you and our guests a true of serenity and a conveniences to experience local discoveries. Your security is very important to us and we are glad that you receive a level of security assurance while you stay with us. It is our pleasure knowing that you had a good experience with our comfy bed, yet your comment regarding the glass shower wall will be taken into our future consideration of renovation. There is actually a wooden covered rolling door between glass wall of the bath room and bedroom where able to be closed for more privacy and convenience. I am sorry for the slow response of your request for the bottled mineral water. I will forwarded your remark to our In Room Dining Department so that they can improve their services. Our minibar is function for cooling purpose, but we will look into the necessity changes possible in the future. Our wifi usually become one of the most favorable facilities praised by our guests, however no doubt that some weakness might occur during uncertain circumstances. We apologize should you encounter such unpleasant experience with it.

BLD buffet restaurant has been known as the former buffet restaurant in town offering more sections of live cooking performance, making it a wonderful dining experience for every guests.

Once again thank you for your constructive comments regarding our staffs and our hotel in general. We look forward to host you again soon.

Live Life to Discover.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Renaissance Johor Bahru Hotel

Address: 2 Jalan Permas 11 | Bandar Baru Permas Jaya, Johor Bahru 81750, Malaysia
Phone Number:
Location: Malaysia > Johor > Johor Bahru District > Johor Bahru
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 109 Hotels in Johor Bahru
Price Range: $80 - $152 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Renaissance Johor Bahru Hotel 4.5*
Number of rooms: 345
Official Description (provided by the hotel):
5-star elegance and personalized service await you at the luxury Renaissance Johor Bahru Hotel, a Marriott Luxury & Lifestyle Collection. Located half an hour from the Senai International Airport, and just 10 minutes from Singapore, our hotel offers a wide range of amenities to make your stay as comfortable as possible. Beautifully appointed rooms and suites feature beds with luxury linens and spacious, contemporary bathrooms; upgrade to a Club level room or suite, and take advantage of access to our hotel's exclusive Club lounge. If you're in Johor Bahru for work, you'll appreciate our well-equipped business center and 16 flexible meeting rooms; we also offer a modern, 24-hour fitness center and an outdoor pool. Dine on modern Cantonese cuisine at WAN-LI, our hotel restaurant, or venture outside of the hotel and explore Johor Bahru's 5-star dining and entertainment options. Additional nearby attractions include Johor Premium Outlets and LEGOLAND® Malaysia. Visit us today, for a memorable getaway. ... more   less 
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