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“So much things thirsty for an improvement” 3 of 5 bubbles
Review of Renaissance Johor Bahru Hotel

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Renaissance Johor Bahru Hotel
Ranked #4 of 107 Hotels in Johor Bahru
Certificate of Excellence
Singapore
Level Contributor
75 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“So much things thirsty for an improvement”
3 of 5 bubbles Reviewed May 26, 2013 via mobile

Hotel was located far from city centre but theres lots if local shops n restaurants nearby. Also a small mall bout 15mins walk away. Rooms are nice, probably the only real 5 star hotel in JB. I booked 3 rooms to celebrate birthday with my family members and requested for connecting rooms but was not met. Kids n elderly was separated. No complimentary cakes or birthday cards provided even when I've highlighted to the front desk. (Never experience before in all my 5 star hotel stay, as we like to celebrates birthdays in hotels, this is the first whuch doesn't even wish happy birthday.) Also strange when the hotel front desk cant accommodate our connecting rooms request when there's a huge tour group that checked in only at night. So when they mention hotel was full, I wonder why there's a huge group of more than 30 person can check in at 8pm? And they ran out of keycard sleeves, just using envelopes. Embarassing for a new hotel...
2 of my rooms has poor drainage in room thus everything we bath, it flooded. Very dangerous especially I have elderly n kids. Bathroom door have looks malfunction. 1 of my rooms have bad tv reception n thus only few locals tv channel avail. Kids pool has loose screws and so dangerous for kids. The sides of the hotels are very dark everything u walk to the shops behind the hotel, u gotta walk thru the dark sides. That's the only way! So it's unsafe to walk alone, especially if you're a female... The hotel has got so much potential, pity bout all the shortcomings and the frontdesk that is so not helpful. If there's another new 5 star hotel up, I'm sure renaissance will not be able to stand on par with this kinda quality. So not ready to open.

  • Stayed May 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank suitejoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc_Cosyns, General Manager at Renaissance Johor Bahru Hotel, responded to this review, July 16, 2013
Dear Guest,

Warmest Greetings from Renaissance Johor Bahru Hotel.

Thank you very much for taking your generous time to write this rave review regarding your recent stay at our property. I was very disappointed to learn of your dissatisfaction, and on behalf of the hotel and of the staffs I would like to apologize for the inconveniences that you encountered in regards with our check in process, bathroom and amenities.

Regarding the drainage in your bathroom, we apologize for the inconveniences causes. We have forwarded this issue to the Engineering Department so that they can take all necessary measures to avoid these inadequacies happen again. We also apologize for the slow process during your check in. We will surely improve the speed and services. Your comment regarding the side road lamp has been noted and we will bring up this issue to the concerned department so that they can consider to add in more lighting in the future. We appreciate hearing from our guests, the comments that we receive are the best tools to help us enhance and tailor our services up to their needs.

Your patronage of Renaissance hotels is very important to us, and we are looking forward to warmly welcoming you back soon on board our property.

Live Life to Discover.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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726 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (136)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Singapore, Singapore
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed May 24, 2013

Exquisite hotels 3 minutes away from JB causeway custom, must visit next time you visit JB...excellent view on club floor ...elegantly decorated, friendly hotel staff....wonderful stop over before entering a into Singapore

Stayed May 2013, traveled with family
Helpful?
3 Thank kwangkw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ervina M, Public Relations Officer at Renaissance Johor Bahru Hotel, responded to this review, July 9, 2013
Warmest Greetings from Renaissance Johor Bahru Hotel.

Thank you very much for your comment regarding your recent stay at our property. First of all, we would like to thank you for the comments regarding our staff and our service were greatly appreciated. We appreciate hearing from our guests, the comments that we receive are the best tools that we have to help us enhance and tailor our services up to their needs.

Your patronage of Renaissance hotels is very important to us, and we are looking forward to warmly welcoming you back soon on board our property.

Sincerely,
Ervina Masduki, Public Relations Officer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Renaissance Johor Bahru Hotel

Property: Renaissance Johor Bahru Hotel
Address: 2 Jalan Permas 11 | Bandar Baru Permas Jaya, Johor Bahru 81750, Malaysia
Phone Number:
Location: Malaysia > Johor > Johor Bahru District > Johor Bahru
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 107 Hotels in Johor Bahru
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Renaissance Johor Bahru Hotel 4.5*
Number of rooms: 345
Official Description (provided by the hotel):
5-star elegance and personalized service await you at the luxury Renaissance Johor Bahru Hotel, a Marriott Luxury & Lifestyle Collection. Located half an hour from the Senai International Airport, and just 10 minutes from Singapore, our hotel offers a wide range of amenities to make your stay as comfortable as possible. Beautifully appointed rooms and suites feature beds with luxury linens and spacious, contemporary bathrooms; upgrade to a Club level room or suite, and take advantage of access to our hotel's exclusive Club lounge. If you're in Johor Bahru for work, you'll appreciate our well-equipped business center and 16 flexible meeting rooms; we also offer a modern, 24-hour fitness center and an outdoor pool. Dine on modern Cantonese cuisine at WAN-LI, our hotel restaurant, or venture outside of the hotel and explore Johor Bahru's 5-star dining and entertainment options. Additional nearby attractions include Johor Premium Outlets and LEGOLAND® Malaysia. Visit us today, for a memorable getaway. ... more   less 
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