Hotel was located far from city centre but theres lots if local shops n restaurants nearby. Also a small mall bout 15mins walk away. Rooms are nice, probably the only real 5 star hotel in JB. I booked 3 rooms to celebrate birthday with my family members and requested for connecting rooms but was not met. Kids n elderly was separated. No complimentary cakes or birthday cards provided even when I've highlighted to the front desk. (Never experience before in all my 5 star hotel stay, as we like to celebrates birthdays in hotels, this is the first whuch doesn't even wish happy birthday.) Also strange when the hotel front desk cant accommodate our connecting rooms request when there's a huge tour group that checked in only at night. So when they mention hotel was full, I wonder why there's a huge group of more than 30 person can check in at 8pm? And they ran out of keycard sleeves, just using envelopes. Embarassing for a new hotel...
2 of my rooms has poor drainage in room thus everything we bath, it flooded. Very dangerous especially I have elderly n kids. Bathroom door have looks malfunction. 1 of my rooms have bad tv reception n thus only few locals tv channel avail. Kids pool has loose screws and so dangerous for kids. The sides of the hotels are very dark everything u walk to the shops behind the hotel, u gotta walk thru the dark sides. That's the only way! So it's unsafe to walk alone, especially if you're a female... The hotel has got so much potential, pity bout all the shortcomings and the frontdesk that is so not helpful. If there's another new 5 star hotel up, I'm sure renaissance will not be able to stand on par with this kinda quality. So not ready to open.
- Official Description (provided by the hotel):
- 5-star elegance and personalized service await you at the luxury Renaissance Johor Bahru Hotel, a Marriott Luxury & Lifestyle Collection. Located half an hour from the Senai International Airport, and just 10 minutes from Singapore, our hotel offers a wide range of amenities to make your stay as comfortable as possible. Beautifully appointed rooms and suites feature beds with luxury linens and spacious, contemporary bathrooms; upgrade to a Club level room or suite, and take advantage of access to our hotel's exclusive Club lounge. If you're in Johor Bahru for work, you'll appreciate our well-equipped business center and 16 flexible meeting rooms; we also offer a modern, 24-hour fitness center and an outdoor pool. Dine on modern Cantonese cuisine at WAN-LI, our hotel restaurant, or venture outside of the hotel and explore Johor Bahru's 5-star dining and entertainment options. Additional nearby attractions include Johor Premium Outlets and LEGOLAND® Malaysia. Visit us today, for a memorable getaway. ... more less
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