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“Not a very efficient ticketing counters” 3 of 5 bubbles
Review of Legoland Malaysia

Legoland Malaysia
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LEGOLAND® Malaysia Admission with Transport from Singapore
Ranked #1 of 63 things to do in Johor Bahru
Certificate of Excellence
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Attraction details
Recommended length of visit: More than 3 hours
Kuala Lumpur
Level Contributor
84 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 63 helpful votes
“Not a very efficient ticketing counters”
3 of 5 bubbles Reviewed November 18, 2012

This was my 2nd time to Legoland. But this time around the number of visitors jumped drastically since it was the school holidays in Msia and Spore.
As I was queuing to purchase an annual pass for my eldest son (the rest of the family have one each from our earlier visit), I cannot help but notice there were only 2 counters open for a queue of about 50 people.
I seriously think the management need to beef up the efficiency aspect to provide a better customer experience beginning at the ticket booths.
It was unusually hot. The heat might have not been too bad If there was more shaded area or vegetation. This is an outdoor park so you are left to the mercy of the elements!
The queues to all the rides were unusually long. There was NO option of an Express lane like in Universal Studios .
Most of the rides were meant for children rather that for adults.
There are no street performers which most of us are use to in other theme parks eg. Disney and US.
I guess the plus point is the minimal cost of the annual pass ie. RM 275.
My kids went again for another 2 subsequent days at no extra cost.

Visited November 2012
Thank cooldoc1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Singapore, Singapore
Level Contributor
14 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 12 helpful votes
“Very average”
3 of 5 bubbles Reviewed November 17, 2012

Hot Hot Hot!! Need more coolers ... the type that spray water when we are in queues at Theme Parks around the world.
The 4D movie could be more 4D like Shrek at Universal Studio.

Visited November 2012
1 Thank Anna_WPY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
151 reviews
24 attraction reviews
common_n_attraction_reviews_1bd8 77 helpful votes
“Need to have more vegetation to provide shade/shelter from the tropical heat!”
3 of 5 bubbles Reviewed November 17, 2012

Overall, good attempt to revive the Johor economy but the Legoland staff need a lot more training in terms of interacting with guests to provide "the" theme park experience like Disney/Universal Studio (the one in Spore excluded as the staff there needs more training too!).

Another major comment is that the park (!!) needs more mature vegetation to provide the shade desperately needed in this tropical climate. With the young shoots planted, it will probably take another decade before the trees can provide any decent shade. Currently, it is more of a concrete jungle.

Visited November 2012
3 Thank wolfverine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
212 reviews
62 attraction reviews
common_n_attraction_reviews_1bd8 513 helpful votes
“I love Lego!!”
3 of 5 bubbles Reviewed November 17, 2012

Legoland is a family theme park dedicated to all aged group and most of all Lego’s fan, featuring 7 themed areas with more than 40 interactive rides, show and attractions.

Would like to share my one day itinerary (10am -8pm) in Legoland with a blessed weather:

Lego City – First stop, priority for my son at the Driving school, kids will be brief on safety driving before they’re allow to hand on the Lego’s car. Once they finish the driving, they will be rewarded with a Driving License with your photos on the license (charges applied). Then, the whole family went for the Rescue Academy, team work play roll required.

Lego Technic – for the thrilling ride, go for Project X (more to adult’s interest) and calm down with AquaZone wave racers.

Miniland – found this place good for snapping photos, with 30 million of Lego bricks to recreate Asia’s best known landmarks. (Better visit this place before noon)

Time for lunch – try out the cafes and restaurants. It sure expensive but one can choose the combo or kid’s meal. Jungle Café served nice kid meal – hotdog, fries and Ribena.

Land of Adventure – the weather is getting hot, so time to go for more indoor games. Lost Kingdom, fire laser blaster rides at the pharaoh temple. Dino island, look out for the Lego dinosaurs on a wet and wild ride. A portable blow drier room is nearby this ride (charges applied).

Imagination – Built & Test is the place for the Lego’s fan. A fascinating 20minutes movie at Studios 4D, with one hour long queuing and without proper shade. Kids Power Tower, prove your strength to gain a better view of the park. You may also take the Observation Tower to have an overall bird view of Legoland. (Should have more green landscaping, the view look more like a mining land)

Lego Kingdom – indoor queuing, by the time step into the Dragon Coaster is already evening. Nice twists and turns ride. Settle down with a gallop on the Royal Joust, my son love this slow galloping Lego horse.

The Beginning – The money pouring begin, my son really love the air-conditioning shopping. Varieties and colorful bricks, from mini figure to toys, T-shirt to bags and so on. The most happening is Ninjago.

Had a wonderful day in Legoland but there is room for improvement -

1. Should plant more adults trees, put up more cover shade or shelter. Suggest building trees with Lego bricks because the young trees inside Legoland take a long time to grow.

2. Put more mist fans and fountain around the park to lower the afternoon heat.

3. For the ride, don’t empty the next seat. Many times, staff arrange single visitor for a two seated ride. Eg. Staff can ask another single visitor to occupy the next empty seat, maybe it will speed up the Q line and the ride will not look so empty.

4. Along the zig zag Q line, maybe can install televisions for cartoon or Mtv channels to kill the queuing time. When the kids fuss the parents will lose temper and there goes the holiday.

5. Wondering if this theme park can strictly put under non smoking theme park. Majority is children; we want a healthy clean air. Proper cigarette bin was provided but still they are people blindly throw the cigarette butt around the bin.

6. Consider special admission price for the olds and disables, they will still able to enjoy the shows and attractions in the park even though they are not physically fit for the rides.

7. Customer service counter were not well inform on daily schedule event. When ask if there is a band to perform on that day (16th Sept 2012), she told me NO, the band only perform on the opening day. This is not true. When ask if there is firework on that day, she told me NO. This is not true as well.

Tips –
1. Bring sun block, umbrella, cap, mini fan and lots of water.
2. Spend more time on outdoor activities in the morning and indoor activities in the afternoon.
3. Legoland is for children and adults too. Few thrilling rides, children are too afraid to ride but the adults enjoy it.
4. The lego shopping should be on the last list, you wouldn't want to carrying the big bag of lego toys around the park.
5. Don’t waste your time Q for the admission ticket, buy on line.
6. Visit Legoland website www.LEGOLAND.my for more information on special rate or event, hopefully the website is up to date.

Remark - this is only my personal view and opinion.

Visited September 2012
9 Thank SanHec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
71 reviews
18 attraction reviews
common_n_attraction_reviews_1bd8 109 helpful votes
“Been there 6 times and we're still going - for young kids”
4 of 5 bubbles Reviewed November 16, 2012

It's not as pretty as Universal Studios, Disneyland, Movie World and the likes. The ticket prices are also cheaper than those, so don't expect elaborately-built sets and you won't be much disappointed with how it looks. Think Six Flags, Knotts Berry Farm or the Blackpool Theme Park for much younger children.

Legoland is for young children. All the rides are not scary. Trilling enough to be fun without scaring the wits out of you. On a weekday, you can go on them again and again. Each section has attractions for the very young (below the height limits) and the young ones. So everyone is entertained.

Prices and food at the restaurants are ok but if you want cheaper eats, head out of the park to Medini Mall. There are quite a selection there. Bring cash though, as the credit card system doesn't seem to be up and running at Medini the past 6 times we've been. Legoland accepts Singapore dollars and credit cards. Their exchange rate is reasonable.

If you have only a day, you might want to start at The Imagination area and work to the front as most will start at the driving school. If your child is into Lego Mindstorms, then you have to head there first thing to book a slot. Leave the Big Brick Shop till closing time. It stays opened even when the rides are closed. The Miniland was pleasantly surprising. We are really impressed by the details. One can spend quite a long time studying them. You just might lose track of time.

The lack of shade, trees and misty fans. The heat can be draining. The toilets are almost perpetually wet which makes them dirty fast. They staff are trying but wet toilets is the norm in Malaysia, so they won't know they are supposed to keep them dry.

Getting There from Singapore:
There's a detailed list of bus services available on their official website. With WTS, that departs from Singapore Flyer, you can book a package that includes tickets or just the transfer alone.
If you are driving, we find going via Tuas checkpoint much easier. Once you leave the immigration, head towards Nusajaya exit 312 and you'll see signs directing you to the park. It's only about 15 mins from Tuas checkpoint.

Visited October 2012
3 Thank AgentBroccoli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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