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“Misleading and dirty hotel”

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Hotel Sentral Johor Bahru
Ranked #81 of 109 Hotels in Johor Bahru
Reviewed January 3, 2014

First impression when coming up to the lobby was good, new, nice modern etc. but once we got to our hotel room, it was a disappointment. We had two rooms, both were dirty, dusty and just not prepared for us. Missing toilet rolls, some light bulbs don't even turn on, the sheets are dirty so are the pillows. Not sure if they even changed it.. or it just was not cleaned properly. Even thought we were kindly given new rooms, I must say, it was a minor improvement, but we didn't want to bother the staff again. Also the wifi is very poor, keeps disconnecting, had to sit right next to the door to get a couple bars. It's very frustrating when you are promised certain things but the standards were not met, not even by a mile.
No, I really won't come again.

  • Stayed: January 2014, traveled with family
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12  Thank Michelle_Waters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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107 - 113 of 154 reviews

Reviewed December 30, 2013

Nothing very memorable about the hotel. It wasn't great neither was it horrible. Positive things were the free wifi, swimming pool and parking was ok.

Negative things were the old decor and the fact that the hotel looks very tired...Needs something to spruce it up and make it more lively.

Location wise is near to causeway and stulang laut for food. Access to roads going to Nusajaya is also very good. However, you would need a car as amenities are not that close.

Overall an average hotel...

Stayed: December 2013, traveled with family
2  Thank s_idid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 29, 2013

cheap budget hotel(when i stayed there. now the price is not longer worth it), not very clean (but acceptable), very good location, very small pool, very bad selection of food for breakfast, food not cheap, staff service and attitude is very bad. althou overall is acceptable, but will not stay in this hotel anymore as the price you can get really better hotels around.

  • Stayed: January 2013, traveled as a couple
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2  Thank Rackene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 30, 2013 via mobile

Upon arrive at the hotel lobby, I thought this hotel should be ok, with newly renovated reception counter, sofa area for guests waiting for check in. BUT, when we entered to the room. It really gave me a heart-attacked. This room #516 was totally suck, horrible! Heavy smoke smell, even though you were at corridor, lots of cigarette heads at the sliding windows, thickness dust, mangoesteen's skin & chewing gum underneath the basin. Called to reception few times, waited for an hour only the housekeeping came. This housekeeper said this room already cleaned few times before, but still can't get rid of the smoke smell! If they really doing their good job, they should noticed all these rubbish. How could you release this kind of room, and sold to guest! The nightmare just started, my brother got bitten by the bed bugs! Oh MyGod! How this hotel to maintain their cleaniness, what the Management doing there. We asked the reception to change a clean & smoke-free room. At the first place, we asked to change room due to heavy smoke smell, they refused and keep mentioned all fully booked. Later on, we complained again due to the bed bugs, and show them the red patches bitten by bed bugs, only they changed us to Room #406. Again, this room air-condition was not working. The whole night just blow winds, and the room was totally warm.
Food wise, it so so.
Location still ok.
Your standard of 3 stars hotel need to be seriously under review. Hope you can take immediate action.

  • Stayed: October 2013
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2  Thank daphne_chow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerhsjb, General Manager at Hotel Sentral Johor Bahru, responded to this reviewResponded November 13, 2013

Dear Sir / Madam,

Greeting from Hotel Sentral!
Thank you so much for taking time toshare your experiences with other Tripadvisor visitors about your recent stay with us.

We are deeply regretted to hear that you stay with us was unpleasant. On the bed bugs issue, the hotel's rooms and premises carry out pest control treatment on periodic basic but unfortunately this issue yet come into existence.

We will look into this issue seriously to prevent it from happening again. it certainly is disappointing that you have not enjoyed your stay.

We do hope that you would return on your next trip to evaluate us once more.

Thank you and best regards.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 21, 2013

Hotel was modern but had not been updated for a number of years giving it a "tired" feeling.
Reception was manned by young people who appeared not to want to be there. When I rang down for the internet password all I could hear were fits of laughter from other end, very unprofessional. Was advised by staff that it was not possible to walk anywhere from hotel and there was no public transport nearby hence a taxi had to be taken for all trips from hotel. When asked where centre of Jahor Bahru was staff told me City Square which turned out to be a large shopping mall attached to Sentral Station. Yes this was Jahor Bahru no bars or resteraunts. I had to take a taxi to Zon to find a couple of bars.
In the morning I found that there was no hot water in my room. After being passed around several disinterested members of staff it appeared that the hotel boiler could not cope with the demand for hot water and that I would have to wait for it to heat up. The manager agreed (over the phone-never seen) to extend my checkout time and I finally was able to have a shower at noon. Hotel Sentral is best avoided if possible as is Johor Bahru.

  • Stayed: October 2013, traveled solo
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1  Thank Andrew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerhsjb, General Manager at Hotel Sentral Johor Bahru, responded to this reviewResponded November 13, 2013

Dear Sir / Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitors about your recent stay with us.

We are deeply regretted to hear that you stay with us was unpleasant. I have taken note of your comments with regards to poor service standards and service attitude very seriously.

Please rest assured that the situation you experienced is definitely not our standards that we would like to protrude. In the interim, should you be visiting Hotel Sentral Johor Bahru again, please do not hesitate to contact me personally to make it up to you.

We hope you will be able to visit again in the not too distant future and look forward to the opportunity of welcoming you back on your next trip.

Thank you and best regards.
General Manager

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Reviewed October 21, 2013

Price reasonable. Nothing fancy bout the room but I was very pleased with the hotel staff. They responded to whatever complaints and requests rather quickly. I will definitely stay at this hotel again.

  • Stayed: October 2013, traveled on business
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1  Thank Cheok_ML
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerhsjb, General Manager at Hotel Sentral Johor Bahru, responded to this reviewResponded November 13, 2013

Dear Sir / Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitors about your recent stay with us.

We are glad that you are overall happy with the services rendered throughout your stay and it is very pleasant to learn that the room was suitable for you.

I hope you will be able to visit again in the not too distant future and look forward to the opportunity of welcoming you back on your next trip.

Thank you and best regards.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 11, 2013

Date: 6 sept 2013 - 8 sept 2013
Room: 511

initially we was quite satisfied with the room although some of the furnitures are quite old and some scratches seen on the surface. We slept through the whole night but when we woke up we found redness over our skin and its looked like insects bitten… we checked through the bed and blanket, unbelievably we found small kutu on the bed and not only one kutu, immediately we kills the kutu by using toilet papers and flushed into toilet bowl, we cant imagine that we slept through the whole night with kutu! we felt disappointed and thinking to check out from the hotel, but due to we are quite rushing to Singapore so we didn't. however on the night when we back from Singapore, we checked again the bed and blanket, we still found some kutu on the bed, we took photos and we were really upset with the hotel. We also checked through the floor we found that at the edge between the bed and the drawer is very dusty and hairs over the floor its seem like long time never clean. We took photo and surprisingly from the photo we found kutu on the floor!!! We felt disgusting to stay in this hotel for another night, we packed our luggages immediately and checked out. We didn't make a complaint to the management that day because we are really upset to this hotel. We hope this hotel will take our complaint seriously and figure some solutions to keep the hotel clean and hygienic, also to provide safe environment for customers to stay.

Room Tip: go for another hotel....
See more room tips
  • Stayed: September 2013, traveled as a couple
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Thank kian0612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerhsjb, General Manager at Hotel Sentral Johor Bahru, responded to this reviewResponded September 16, 2013

Dear Sir / Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitors about your recent stay with us.

We are deeply regretted to hear that you stay with us was unpleasant. On the bed bugs issue, the hotel's rooms and premises carry out pest control treatment on periodic basic but unfortunately this issue yet come into existence.

We will look into this issue seriously to prevent it from happening again. It certainly is disappointing that you have not enjoyed your stay.

We do hope that you would return on your next trip to evaluate us once more.

Thank you and best regards.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Sentral Johor Bahru

Address: 17 Jl Jalan Tenteram, Johor Bahru 80300, Malaysia (Formerly Naza Talyya Hotel Johor Bahr)
Location: Malaysia > Johor > Johor Bahru District > Johor Bahru
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #81 of 109 Hotels in Johor Bahru
Price Range: $19 - $36 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel Sentral Johor Bahru 2.5*
Number of rooms: 138
Official Description (provided by the hotel):
Located in the very heart of town along the scenic cape of Tanjung Puteri, the Hotel Sentral Johor Bahru delightfully combines a central location for business and leisure, with a full complement of excellent amenities. Boasting a spectcular view of the straits of Johor and Singapore coast, the newly refurbished hotel features a selection of 137 elegantly appointed rooms and family suites to make your stay comfortable and relaxing.Just a mere 5 minutes away from the hotel is the Stulang Laut Duty Free Zone, a shopping paradise that also offers ferry services to Batam and Tanjung Pinang and just a short drive will take you to the city's major shopping centres, such as City Square, Jusco Tebrau City, Plaza Pelangi, Sutera Mall and Johor Premium Outelt. ... more   less 
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