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“In bad need of refreshing”

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The Puteri Pacific Johor Bahru
Ranked #14 of 111 Hotels in Johor Bahru
Australia
Level 5 Contributor
58 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“In bad need of refreshing”
Reviewed September 25, 2012

Depends on what you are looking for...I was here for work, so not spending much time in the hotel. The hotel has 2 non smoking floors...however, this does not mean that people will not smoke...there is an ashtray near the 'non smoking' sign...
Sheets were clean, housekeeping was good. The bathrooms are very poor..the shower is over the bath and leaks..very little hot water & pressure.
This hotel is in bad need of refurbishment and upgrading.
The service however, is very good. Nice staff, very friendly and helpful.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DockoAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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680 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (138)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Thai first
  • Any
English first
Singapore
Level 3 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 25, 2012 via mobile

Same as previous reviewers who stayed in Sep. Renovations taking place. Thought we'll get some peace at night, but the music started blasting late at night. I was on 11th floor, but could hear the beat of the music.

Decor is dated. Water heater is faulty, we can only bath in really hot water, can't tune it down. No ventilation in bathroom, so it was very hot and stuffy.

Only plus point is the location. But we won't stay there again as we want to be able to fall asleep - isn't that what a hotel is for?

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bloom_Richie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Johor Bahru hotels

Singapore, Singapore
Level 6 Contributor
59 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed September 23, 2012

Our last stay at this hotel was in Dec 2011.....and at that time, check in was fast and smooth when a male receptionist attended to us...
This time round, we waited for more than an hour! We arrived at around 3pm....The first staff (a female) said the room was not ready and asked us to wait for half an hour.... After half an hour, my hubby approached another female staff (cos the earlier one was gone) and still the room was not ready!
We saw other people checking in later and got their rooms.... Finally, at around 4pm, I saw a male receptionist was available and I asked hubby to approach him instead (I vaguely remember that he was the one who attended to us the last time)... Guess what, we got our room in minutes and was even upgraded... I guess next time, we will just go to the male receptionist right away...... I really wondered what those two female staff were doing...
No complaints about the room though furniture etc are dated.... It's still a comfortable stay....
The location of this hotel is of course the deciding factor for our stay....
After experiencing the horrible service at check in, I will be thinking twice whether to stay here again on our next trip.....

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank GinaL_1312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level 4 Contributor
38 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed September 19, 2012

I stayed in this hotel last weekend with my family and friends. taken up 2 rooms connection.

This hotel really needs a makeover. 5 star is definitely overrated. The bed was lousy. pillow case was yellowish and old. The bathtub and the basin were gross with plaster all over. Nothing to shout about hotel breakfast. They were slow in replenish foods. Not enough tables and the waitresses were not trained properly. Dropped whole stack of plates on my table without apologising.

No ventilation system in the toilet.

Asked for an executive room and was told it is currently under renovation. Maybe after renovation, they will be better? Let's wait and see.

Stayed September 2012, traveled with friends
Helpful?
Thank DVH212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 14, 2012

The hotel was undergoing a renovation so it look really messy. I stayed on the 10th floor and yet I could still hear music blasting from the club/disco. Breakfast buffet was disappointing in terms of choice and food presentation. Most food was served cold. For the price paid, I was expecting a better service.

A thorough toilet check-up should be carried out. Because two boxes of shower caps with no shower caps were found in the room. It was quite troublesome especially when you really need it. Room was really clean though.

Location is very good too. Just about 15 minutes walk from City Square or about RM8 for a taxi ride.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank diansoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed September 13, 2012 via mobile

The hotel was undergoing a renovation so it look really messy. I stayed on the 10th floor and yet I could still hear music blasting from the club/disco. Breakfast buffet was disappointing in terms of choice and food presentation. Most food was served cold. For the price paid, I was expecting a better service.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank venetta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level 3 Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 8, 2012

I booked to spend my birthday at Puteri Pacific from 6-7 Sep after reading mostly good reviews about the hotel. I drove to the hotel and parked at the hotel carpark which was can be scary if you're a new driver. Anyway, the lift to the lobby was not working but we had to discover that ourselves as there were no signs indicating so. Signages to the lobby was poor so we ended up going out of the hotel carpark to get to the lobby. It was 4 flights of long staircases but luckily we did not have heavy luggage. At check-in I was told that they did not have any non-smoking room although I did make a request when I booked almost 2 weeks ago. When I told the staff at the lobby about the lift to the carpark problem, they offered no solution. Upon entering our room, we discovered that it reeked of cigarette smell, bath tub was peeling, no room slippers and TV was also old CRT type (non flat panel) which was surprising for a 5-star hotel. Many places in the hotel was underging renovations and breakfast was confined to the Chinese restaurant and the corridor outside it. The disappontment did not end even when I as I left the hotel after check out. The card issued by the staff for us to leave the carpark was faulty and as a result we got stuck at the gantry with a string of cars behind us. The intercom did not work either or maybe nobody botherd to answer. When we went up to level 4 of the carpark (the lifts were still not working), we discovered to our horror that the staircase reeked of human waste. When told that the card did not work, the staff simply issues a new card with no attempt for service recovery let alone apology. The saving grace are the bed is comfortable and the staff at breakfast were efficient and courteous. Final verdict: I won't come back to this hotel.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SGPTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Puteri Pacific Johor Bahru

Property: The Puteri Pacific Johor Bahru
Address: PO Box 293 Jalan Abdullah Ibrahim, Johor Bahru 80000, Malaysia
Location: Malaysia > Johor > Johor Bahru District > Johor Bahru
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#4 Spa Hotel in Johor Bahru
#11 Luxury Hotel in Johor Bahru
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Puteri Pacific Johor Bahru 4*
Number of rooms: 416
Official Description (provided by the hotel):
The Puteri Pacific Johor Bahru is the largest 4 stars hotel in the southern region of Malaysia, located in the centre of Johor Bahru with easy access to Singapore via the causeway. The Puteri Pacific Johor Bahru is a business and convention-focused hotel offering 416 appealing guestrooms inclusive of apartments and suites, all equipped with wireless internet access. There is an array of food and beverage options to choose from,this includes Selasih Restaurant which offers traditional authentic Johorean and Malaysian cuisine, Mediterranean inspired fun dining at D'Coast, Cantonese and Szechuan cuisine at Kai Xuan and The Puteri Cafe offers both local and international menu. For recreational activities, Pacific Fitness Centre comprises of the gym, sauna, steam room, Jacuzzi, tennis and squash courts, and an outdoor swimming pool. A choice of 29 function rooms and Convention/Exhibition spaces with necessary facilities are readily available to cater to your needs at Persada Johor International Convention Centre. ... more   less 
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Also Known As:
Puteri Pacific Hotel
Puteri Pacific Johor Bahru

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