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Reviewed January 6, 2018 via mobile

This is our second time visiting this city but this time we had a chance to enjoy this city. That is why we need good hotel to enjoy our stay in Johor.

From outside the building looks old and shabby. But when we got inside..it's different looks.. modern, nice and warm.

The room is spacious with detail amenities provided they even provide detergent to wash. Clean rooms, friendly staff, varieties on their breakfast make this hotel a "mutiara" (pearl) in Johor.

Walking distance from KSL mal. And it's easy to took taxis to go around. Always ask for a meter taxi.

Date of stay: December 2017
Trip type: Traveled with family
1  Thank funky_mommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmad B, General Manager at Mutiara Johor Bahru, responded to this reviewResponded January 8, 2018

Dear guest,
It was a pleasure to have you as a guest at Mutiara Johor Bahru. We appreciate your positive comments and we would be delighted to welcome you back soon! Kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 28, 2017

Our last stay here was more than 6 years ago, when it was just renovated. The facade of the hotel now looks dated and listless.
However, the lobby and the interior of the room & bathroom are well maintained. They also provide free WiFi now in addition to
in-room LAN connection.
It's unfortunately the Holiday Plaza next to the hotel is in its sunset days but if you're willing to walk, KSL shopping mall is only
about 10 min walk away.
Overall, I would say it's good value for money staying at Mutiara as compared to staying at KSL hotel, I paid less than 2/3 the
price and double the size of KSL's room with bathtub to boost.

Date of stay: December 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
Thank ultrahero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmad B, General Manager at Mutiara Johor Bahru, responded to this reviewResponded December 28, 2017

Dear guest,
We would like to thank you for sharing your stay-experience in our hotel with fellow travellers. It’s good to see that you have enjoyed your time with us and we hope to have the pleasure of serving you soon in the near future. Kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 28, 2017

The check in process need to be improve since peak season. Many ppl have been waiting more than 20 minutes just to check in. There are also don't have any signboard shown which one is check in or check out counter. If the kettle inside the room is clean then the whole trip would be just perfect. It's the second time been staying here. The hotel management also do the great job in customer feedback through email and survey.

Room tip: high floor for great view
Date of stay: December 2017
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Natalie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmad B, General Manager at Mutiara Johor Bahru, responded to this reviewResponded December 28, 2017

Dear guest,
Thank you for staying with us recently and we are grateful that valued guest like yourself have taken precious time to provide feedback. Meanwhile, we sincerely apologize for any inconveniences caused. We have taken note of your comments and would do our utmost to provide better quality services and we shall look forward to your next visit soon. Kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 26, 2017 via mobile

Even their building looks a bit old but when we came inside the lobby is quite impressed. They should repainting the building.The check in is smooth with their friendly staff. The room we got was big enough for us. The location is good with walking distance to the shopping mall.however the breakfast is almost the same, not so much varieties. Overall it's worth for your paid but not outstanding.

Date of stay: December 2017
Trip type: Traveled with family
1  Thank Azliza M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmad B, General Manager at Mutiara Johor Bahru, responded to this reviewResponded December 28, 2017

Dear guest,
It was a pleasure to have you as a guest at Mutiara Johor Bahru. Your positive comments are appreciated. Meanwhile, we will continue to improve on our services to meet guest’s expectations and we sincerely looking forward to your next visit soon. Kind regards.

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Reviewed December 26, 2017

The room and hotel was really good for the price! We requested for a connecting room and got it. Room was really spacious, wonderful deal for the price in my opinion :) Breakfast was okay too! I would actually recommend this to anyone staying here, I brought a friend and she was impressed with the price and the place :) Just don't let them go to the pool, and let them see the exterior from there.. It then looks so old, and you might not expect the interior to be good! :) But if you're just looking for a nice, comfy place to stay in Johor Bahru, this is a good choice :) Just bear in mind it may take 1 hr to 1 1/2 hr to get to Hello Kitty land, or Legoland, or Johor Premium Outlets :)

Date of stay: July 2017
  • Trip type: Traveled with friends
    • Sleep Quality
    • Rooms
    • Service
3  Thank Lowrainedeer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmad B, General Manager at Mutiara Johor Bahru, responded to this reviewResponded December 28, 2017

Dear guest,
Thank you for staying with us recently and we appreciate your positive comments. Meanwhile, we will continue to improve on our services to meet guest’s expectations and we hope to have the pleasure of welcoming you back soon. Kind regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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