I chose this hotel, as I wanted to stay in a place with swimming and that is convenient for shopping and dining.
There were some poor comments about their services. My first impression was the same too, as the attitude of their staffs did not meet the standard. I sent the same enquiry to Mutiara and another boutique hotel "Bliss", but the reply from Mutiara was sloppy and very impolite, while Bliss provided detailed information in good manner. If I did not eager to stay in a convenient place with resort feeling, I would not choose Mutiara due to the poor impression.
Fortunately, the real experience was not too bad; the service of staff was not very sincere, but not abominable. The room was large and clean. Although the taste of breakfast was average, but the selections were wide; Chinese, Malaysian, Western and Japanese style food were provided.
The bus stop to JB central was close, and it just takes around 10 minutes to walk to KSL.
Free Wi-Fi was provided, but the signal in room was very weak, that made my devices not able to connect the internet.
There were shuttle buses to airport and Johor Premium Outlet, but, they only departed once a day.
Overall, my feeling about Mutiara Johor Bahru was OK.
- Official Description (provided by the hotel):
- Ideal for corporate and leisure travellers, Mutiara Johor Bahru has 336 well-appointed rooms and suites. Hotel provides WIFI, Pressreader digital-online reads, in-room complimentary coffee and tea and shuttle to selected shopping centres. It is about 15 minutes from the Causeway to Singapore and 40 minutes from the Senai International Airport. There are function halls for up to 500 persons, three restaurants and a lounge with live band, 24-hour room service, Executive Club Floor, business centre, laundry, florist, outdoor pool, gymnasium and lobby shopping arcade. ... more less
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- Also Known As:
- Mutiara Hotel Johor Bahru