Stayed at the hotel for 9 days, the staff were absolutely first class, friendly helpful and nothing was ever too much trouble.
My room was fine, although it was frustrating not to have wifi and then their server had an aversion to allowing Australian BigPond accounts to send mail. However the IT people tried their best to help.
The shower was slow to warm up and one had to run the water for a while before it came through.
The most annoying aspect of my whole stay was that with my room facing the swimming pool I was awoken every morning by the music being piped into the pool area. Surely this does not have to be played first thing in the morning? Having worked late every night this became incredibly annoying.
Amazingly this was more annoying than the fact that my air conditioner leaked twice during my stay and wet the carpet. The technical guys came and fixed it and were superb.
The Mutiara is a family hotel, everything about it is good but I found the staff to be the ones who made the stay special, their smiles, their willingness to help and they all seemed happy in their work, which is rare to see these days.More
- Free Wifi
- Free Parking