This is my 2nd stay at Mutiara and still could not find anything that would give me a wow factor.
My comments are as follows:
Food and Beverage
The chef should be shot for putting in an array of breads (from breakfast) on the lunch buffet just to fill up the empty space on the buffet counter... not much imagination with regard to the food selection.
The staff too has an attitude. One of the more elderly male wait staff just 1. Could not smile 2. Could not acknowledge guest 3. Could not do task beyond what he was assigned. Gave a really bad impression of the hotel's service standards.
The battery on my card activated lock on my door ran out (so I was told) thus causing me to run like a headless chicken to and from the reception several times before it was rectified. Waste of time.
However the duty manager took the trouble to make sure that I was not inconvenienced further which was a plus point in the service of this place
The Front Office Staff
May need more smiles at the reception as they seem to be looking stressed and under pressure all the time even though there was not many check ins or check outs during my arrival and departure. The cashier then to ignore you and make as if you were not there while they were attending to other guest.
The room housekeeping was great. Clean and efficient. The iron and ironing board was delivered promptly upon request.
Wake up call.
Asked for a 6.45 am wake up call but received a call at 6.30 then 6.45 then 6.50am
The banquet wait staff was attentive and was at hand to serve when needed. Much has to be said about the tea breaks as it was un imaginative . I guess this would not surprise me as it may be the Exec Chef that has allowed the "Bread on the Lunch Buffet just to fill up the space" scenario.
It was a good stay. The room was comfortable. Bed was great. The shower however as disappointing as they had a very funny way to get the water to the desired level. Even on the 3rd floor where I was staying, the water pressure made showering a "luxury in the dessert" where water trickled as your showered.
Please do not order rooms service as your will be robbed. I had to pay RM16.80 for a small pot (for 2+ coffee cups) of warm milk. Please check the prices first before ordering.
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- Also Known As:
- Mutiara Hotel Johor Bahru
- Mutiara Johor Bahru