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“Clean hotel”
Review of KSL Hotel & Resort

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KSL Hotel & Resort
Ranked #10 of 109 Hotels in Johor Bahru
Singapore, Singapore
Level 5 Contributor
96 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Clean hotel”
Reviewed September 22, 2013

We were here for a company trip, stayed one night. Room was clean and amenities are adequate. Buffet breakfast in the morning was edible and there was a good variety of food. Check in experience could have been better - lets just say it could be improved.

Room Tip: Ask for a room that does not face the other hotel block.
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank BenLYK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,290 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (315)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Swedish first
  • Thai first
  • Any
English first
Singapore, Singapore
Level 4 Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed September 18, 2013

For shopping, this hotel location is perfect Hotel is connected to KSL Mall and short distance to Taman Sentosa for seafood dinner.However, the room service is not that good. Slow check in process, and the reception gave me wrong wifi password and need me to make a call to request for the password. The wifi connection is bad, most of the time cannot connect. Especially early morning, the wifi login rejected. This is really bad.
If you only go for shopping trip, then this hotel is the best, else, you may consider others.

Room Tip: Choose the high floor so have less noise.Ensure the wifi connectivity is good.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PrincessVii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level 4 Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 17, 2013

The hotel stay was overall okay - it is near to the mall, and the dino water park was good fun for the kids, though it looked quite pitiful as it was not well-patronised. Overpriced too, even with the discount for hotel guests.

My child stubbed a toe and got a cut for which we needed a plaster. I CANNOT BELIEVE it when i tried to get a plaster from the hotel staff and conceirge, and they said they DO NOT have it at all. As it was the early morning (9am +), there was NO WAY i could have bought it from the mall since the shops are closed. The hotel staff suggested that we buy it from a 7-11 which is more than 15 min walk out of the hotel/mall complex, through the labyrinth of houses/shophouses!

I really hope the hotel can pull its act together - at least have a first-aid kit available and make sure the staff have quick access to it. This is BASIC. What if it was a worse case or injury from its guests?

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lilipit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level 4 Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed September 17, 2013 via mobile

After staying at KSL for two nights I have to agree with most of the reviews in that it is not the full resort you'd expect from the title.

However, I do disagree about comments on the service. The staff were exceedingly helpful and provided us with many tips for the Aussie traveller in a new city.

The rooms were very comfortable and quiet. We were in Tower 2 on the 19th floor with a connecting room.

We tried the buffet breakfast on the first day, which was plentiful but very hectic due to a public holiday. It was not much to rave about and on the second day we got breakfast from The Coffee Bean shop for the same price but with much better coffee! ( I'm a Melbournian and decent coffee is essential).

There is an local night market on Monday evenings right out the door. The shopping centre is very very cheap and well worth a shop.

All in all a good experience thanks to the friendly staff. I would say this place is not for everyone but if you are after an authentic local experience go there.

We stayed as a family in a connecting room with three children aged 13, 12 and 8.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marianne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuching, Malaysia
Level 5 Contributor
67 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed September 17, 2013

Our stay coincided with the Malaysia Day long weekend and occupancy was high. We arrived at the hotel at 8 a.m. and as expected, we were told the check-in time was 2 p.m. However, we tried checking in at 12 noon and fortunately for us, our rooms were ready. We had 2 deluxe triple rooms which were quite comfortable and clean. Each room had a queen bed and a single bed. We were told the rooms were adjacent and they were ..... except that the rooms were separated by the lifts! There's not much security in the hotel as you don't need to swipe your room card to get to your floor. WIFI in the rooms was slow and a bit unstable. The buffet breakfast was a mix of Asian and Western food. Don't expect much of the Western dishes. The smoked beef slices were good, though. To save a lot of inconvenience, we bought our Legoland tickets from the hotel and also, had the hotel arrange transportation for us. The hotel is attached to the KSL Shopping Mall.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aquajade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 16, 2013

I would say everyone has different experience depends on the day you stay. Firstly, I was a bit worried after reading heaps of negative reviews about this hotel. Therefore, I have lowest expectation. However, it turns out to be one of my greatest stay!

Check in only takes me about 15 minutes. With young kids around, I have requested for a connecting room and they arranged it for me. The Connecting room is so spacious that my kid and infant enjoyed walking in and out between 2 rooms. Secondly, my husband likes the free newspaper they have provided. Thirdly, shower was great. Forthly, they gave me a great view on 23rd floor without any bad smell throughout corridor and in the room.Most importantly, shopping mall is just a few steps from our lobby lift. Best thing is they have Tesco in the shopping mall to give us the most convenient way to get anything that we want.

Overall, I will still rate this hotel 5 star despite on the bad reviews made by others. I was lucky that I check in on the day which is less peak. The 2nd day was Saturday & I can see the queue in front of the check in desk. Breakfast was awesome on the 1st day as there's less people. With a lot of ppl on the second day, it makes us lesser chance to grab good food.

So to sum up, it really depends on your luck :)

Room Tip: must choose Deluxe room. 23rd floor tower 1 seemed nice.
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank yung1122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level 2 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 16, 2013

Stayed in KSL hotel in my recent trip while visiting the Legoland. The check in time supposed to be 3pm but the counter staff told us that the room is still not clean yet, need to wait for half an hour. After half an hour passed the staff told us the same thing the room is not clean yet?? and will need us to wait for another half an hour??!So in total we waited for an hour. But luckily the hotel is just above the shopping centre so we are able to shop around while waiting the room to be clean. After an hour passed, back to the counter for our room, this time they changed another room for us. I supposed that 'particular' room (on the 15th floor) is not clean yet?? Overall satisfied with the 'new' room (18th floor) and the view is nice.Recommended =)

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank l0veyd0vey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about KSL Hotel & Resort

Property: KSL Hotel & Resort
Address: 33 Jalan Seladang | Taman Abad, Johor Bahru 80250, Malaysia
Phone Number:
Location: Malaysia > Johor > Johor Bahru District > Johor Bahru
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 109 Hotels in Johor Bahru
Price Range (Based on Average Rates): $
Hotel Class:4 star — KSL Hotel & Resort 4*
Number of rooms: 100
Official Description (provided by the hotel):
KSL Hotel & Resort is the largest integrated resort in Johor Bahru that offers a complete shopping experience with entertainments and accommodations. The hotel is located in the heart of Johor Bahru City. It is about 5 minutes away from the Causeway,10 minutes from Johor Bahru Business District and 20 minutes from LEGOLAND. LEGOLAND tickets and return shuttle service is available at the hotel or you could include it during the booking at our website. The Resort style hotel provides 868 rooms & suites and extensive meeting and event facilities. For meetings and events, KSL Resort offers the perfect combination of first class facilities, outstanding services and a range of flexible packages. We also offers a range of wedding packages for your special day.With its convenience and comfort, you are able to enjoy numerous well-known Food & Beverage outlets, Fashion boutiques, Cineplex and Hypermarts (Tesco) all under one roof. Without compromising the location, you still can enjoy the water theme park facilities, Golf simulator experience, pool, billiard and children's amusement arcade.In the evening, all guests are invited to our Mission Bar & Grill, where you are able to enjoy a wide range of imported beers and wines. There will be Barbeque dinner and live band to lead you through the night. ... more   less 
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