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“"Good location but not worth the stay"”
Review of KSL Hotel & Resort

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KSL Hotel & Resort
Ranked #8 of 108 Hotels in Johor Bahru
singapore
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“"Good location but not worth the stay"”
Reviewed June 28, 2013

Book thru asiataravel.com at a last minute decision. Stayed for 2N at Tower 2 on the 20th floor. Check in was fast and without hassle as it was a weekday(Wednesday).
Room is dusty, bed was too soft but big enough for 2 Adults and 1 child (king sized bed).Black stains on bedsheets can be spotted . Bathroom is small and started to flood after each bath. Towels are not fluffy and rough. Aircon not cold enough and noisy.
Only place that we enjoyed during the stay was the swimming pool and the water theme park (chargeable at RM25 adult , RM15 child for hotel guest, Public is @ RM50 adult, RM 30 child).
Won't be going back for the second time even though the location to eateries, hypermart and cinema is just below the hotel.

Room Tip: Tower 2 and high floor as you can see the city view which is beautiful at night.
See more room tips
  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank moomoo1211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (303)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Swedish first
  • Thai first
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English first
London, United Kingdom
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed June 26, 2013

For the price of a 5 stars hotel, I would expect that the hotel delivers the service at par with another 5 stars hotel. The room is nice but without a bath tub. I have no complaint on the service - the receptionists were nice and polite. But, it is just average and no real spark. That was my first stay, and looks like it will be the last one.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank whymiq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surabaya, Jawa Timur, Indonesia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 25, 2013

I went to Johor Baru and stay in KSL hotels for 3 nights on 21-24 June, On the ground floor you can go to the mall under....a lots of store and a big supermarket down there....plenty choice of restaurants too....very convenient because you don't have to go further for shopping and eating..the room is big enough....the breakfast is good enough....lots of food....but lack of variety.....the best part is the beautifull swimming pool on the 7th floor.....if you want to go Singapore you can take the bus which stop infront of the mall for 1.5 ringgit ...straight to Sultan Iskandar Customs....from there you can take causeway bus for 2,5 ringgit...straight to Immigration and Checkpoints Authority of Singapore....and then stop on Bugis Queen Street Terminal next to Bugis MRT (400 metres)....very cheap....

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Setyabudi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 25, 2013

One of the best things about this hotel is its restaurant that provides a great variety of food during breakfast and dinner buffets. More importantly, there were many cheerful and friendly restaurant staff who helped to clear the tables. The adjoining shopping mall and the nearby eateries selling bak kut teh, wanton mee, etc contributed to its superb location. There is even a stall that sells very good durian at RM12 per kg. The room is clean and well decorated.
It would be better if the internet access and lifts can be further improved especially when the hotel has more than a 1000 guests. The water theme park is quite expensive at about RM25 for hotel guest. Guests were greeted with foul sewage smell at the reception area- this needs considerable attention.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kengyew_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 25, 2013

Location is good. Checked in and out was smooth. Staffs are helpful and service is ok. Give their breakfast a miss. Not worth paying for the Buffet dinner considering the spread and taste of food. Triple deluxe room is small and only 2 sets of towels and amenities given although it is a room meant for 3 persons. Aircon is centralised and cannot control the temperature so room will feel warm as temperature set at 26ºC for a tropical country!? housekeeping not properly done, dust on the table and coffee/tea area, toilet roll not refill, hotel recycled dirty and chipped stirrers from previous guests when I checked in!! I knew because the stirrers were placed nicely on top of the cups. Guess they also reused the stirrers for my 4 days stayed? TV reception is bad . Will not stay again or recommend to anyone as I felt ripped off. Can get better hotel with the price I paid at ksl. My verdict is, a 5 stars price tag for 3 stars quality and standard.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sutss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
239 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
Reviewed June 25, 2013

When I checked in on a Sunday, I was told that the rooms are not ready and was told to come back after 3pm. I requested for a room on the non-smoking floor facing the pool and was told that the room was reserved for me. I was also given the room number.

I came back after 4.45pm and collected by card keys, but the room was not the same as I was told. They then took some time to search for another room, and guess what, they had to re-enter my details all over again.

Before entering the room, we could see that quite a few rooms are still being cleaned. I think KSL should hire more housekeeping staff as the existing staff could hardly cope with the sheer number of rooms. Our room was not properly cleaned and there were leftover donuts and half consumed drinks in the mini fridge. The safe was also not reset. Overall, the hotel looks very worn and general maintenance can be improved. If you go to level 18 in Tower 2, you will see that the wallpaper is falling off the walls, and repairs are lacking. It definitely don't feel like a 5-star hotel.

The only selling point is the location. It is near Holiday Plaza, and there is a mall below the hotel. Hence, you can do some shopping and grab your necessities at the shops downstairs, including Tesco. Other than the convenience, there is no other reason to stay at KSL.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fire-tower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
87 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed June 25, 2013

When searching for accomodation for our family trip this summer, I found this hotel was mixly commented in tripadvisor. Curious with the comments made, and with a bit gambling on its facilities and services, I finally decided to booked for 3 nights staying, on Deluxe Triple room.
After a 'challanging' journey from Changi airport to Johor Bahru, we finally arrived at the hotel around 10.30pm. Checking in to the receptionist, we initially informed that the non-smoking room we asked was not available. They offered for upgrading the room but just for one night, which immediately rejected as we already have trip program for next day. Thus after a bit talking, we finally got the room.
Just reaching the floor of our room, the smoking smell was strongly noted. We then found this was not the non-smoking floor; it was a room that (probably) assigned (temporarily) as non-smoking floor (as there was ashtray available in the room). Tired with the whole day activities, we decided not to fight or argue. Room was not so big, a bit tight for a triple room (one queen size bed and one single bed). However, my wife and I were pleased with the quality of the bed set - a positive point of this so-so hotel.
The breakfast was ok, eventhough it's not so special as 5 star hotel.
Another thing: during our 3-night stay, we always had to ask for the 3rd set of amenities (including bath towel) as it is triple room. This is not an acceptable service for a 5-star hotel.

Hotel is located next to the mall, in which we can get some stuffs (although it may not at its best price in town). At least you can get some groceries as the mall has Tesco operates in its LG floor. There are plenty of food stalls surrounding the hotel; mostly chinese food.

For kids, not much to offer or enjoy other than swimming pool. The hotel just opened the 'Dino'-style water park next to the hotel swimming pool (with additional cost, of course).

Room Tip: If you prefer for non-smoking room, clearly stated in your booking request that you ask for a room i...
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JASeno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about KSL Hotel & Resort

Property: KSL Hotel & Resort
Address: 33 Jalan Seladang | Taman Abad, Johor Bahru 80250, Malaysia
Phone Number:
Location: Malaysia > Johor > Johor Bahru District > Johor Bahru
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 108 Hotels in Johor Bahru
Price Range (Based on Average Rates): $
Hotel Class:4 star — KSL Hotel & Resort 4*
Number of rooms: 100
Official Description (provided by the hotel):
KSL Hotel & Resort is the largest integrated resort in Johor Bahru that offers a complete shopping experience with entertainments and accommodations. The hotel is located in the heart of Johor Bahru City. It is about 5 minutes away from the Causeway,10 minutes from Johor Bahru Business District and 20 minutes from LEGOLAND. LEGOLAND tickets and return shuttle service is available at the hotel or you could include it during the booking at our website. The Resort style hotel provides 868 rooms & suites and extensive meeting and event facilities. For meetings and events, KSL Resort offers the perfect combination of first class facilities, outstanding services and a range of flexible packages. We also offers a range of wedding packages for your special day.With its convenience and comfort, you are able to enjoy numerous well-known Food & Beverage outlets, Fashion boutiques, Cineplex and Hypermarts (Tesco) all under one roof. Without compromising the location, you still can enjoy the water theme park facilities, Golf simulator experience, pool, billiard and children's amusement arcade.In the evening, all guests are invited to our Mission Bar & Grill, where you are able to enjoy a wide range of imported beers and wines. There will be Barbeque dinner and live band to lead you through the night. ... more   less 
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