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“Overnight stay”
Review of KSL Hotel & Resort

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KSL Hotel & Resort
Ranked #9 of 109 Hotels in Johor Bahru
Darwin, Australia
Level 5 Contributor
59 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Overnight stay”
Reviewed November 14, 2012

Compared to the expensive hotels in Singapore this was a magnificent one night stay. I found both check in & out speedy & efficient. Great view from 20th floor. Breakfast was much superior to Singapore which was rarely included in tariff. Great
shopping.

Room Tip: Rooms plentiful great views
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  • Stayed November 2012, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gloria001_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (314)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Klang, selangor
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 12, 2012

Please be aware of this resort as when there's problem they're playing "TAI CHI" among reservation department and business centre. Can you imagine that their mistake make my family member to wait under the hot sun for the USS ticket. I've paid extra breakfast for 1 child and they don't allow us to to enter the cafe. Wherever you call up for complain and what they will answer you is they will check and call you back but they won't call us back till you call again.What I wrote here is just a cut short story. There's plenty more hassle and mistake that they've made and they won't apologised to you even is their mistake and make a such huge hassle for us. They don't deserve declare their resort as 5 star as is much terrible service from 3 star hotel.

  • Stayed November 2012, traveled with family
    • Value
    • Service
Helpful?
4 Thank Cynthney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Johor Bahru hotels

Gurugram (Gurgaon), India
Level 5 Contributor
71 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed November 11, 2012

Went here as heard it is a new hotel with mall attached.

Hotel is attached to a mall, so shopping & eating is not a worry. KSL were giving special fares, for which the entire hotel was full of tourists. Had to wait for check-in, but the desk clerk was kind enough to allot a room earlier as I was extremely tired from 2 back to back flights. - Thank you.

Room is ok. NO minibar !! very few TV channels. Bathroom ok. Flow of hot water not so good.
Room needs better cleaning.

Breakfast was adequate. The breakfast room was jampacked with people. It would be better if they opened the 2nd seating section. People like me on biz travel like to have breakfast alone before the hectic day starts...

Check out was quick. Overall good, but there is big scope for improvement.

Room Tip: Choose a higher up floor for better view.
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Raj86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level 6 Contributor
216 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
Reviewed November 9, 2012

Only a few months old, KSL Hotel is spanking clean and everything is working fine. The downside is that the hotel is not fully operational.

The hotel & shopping mall are connected which offers great convenience but the layout can be confusing.

I love the lobby. To check in, get a number & sit on one of the nice comfy sofa. There is complimentary coffee while you wait.

My room was tidy with all the amenities: fridge, safe, TV, complimentary wifi etc. there was a single bed and a queen size bed.

At Level 7: a small size gym, games room, swimming pool & even a golf simulation game.

The hotel is located between Holiday Plaza & Taman Sentosa, 2 popular tourist areas.

This is the hotel which I would highly recommend for a family stay in Johor Bahru.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Allkuans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malaysia
Level 6 Contributor
151 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed November 9, 2012

I have been staying here for 2 nights. This is a pretty new hotel and off course, the location is superb as it is just next to a mall. You can get food and shopping in the KSL city mall. There is a cinema too.

For the hotel, as reported by many members, the ticket numbering system for checking in is something that not commonly practiced in Malaysia. I would like to reiterate that uncommon doesn't mean not good. The check in is pretty fast and you can wait for your number calling in a lounge with free drinks and snacks served.

The room is decently big and the bed is comfortable. However, the cleanliness of the room has room for improvement as the mattress in my room has stains on it. The wireless internet speed is acceptable and the electronic doors that having a buzzer trigger really help to ensure you are always closing your door.

The corridor to your room is quite dark and you may feel uncomfortable walking from your room to lift. The energy saving concept may be too extreme and it may impose safety risk.

The staffs are generally helpful and friendly. They serve a wide variety of food for breakfast. The food is above average. I would like to complement the good service of KSL in providing a lunch box for breakfast as I checked out the hotel at 6am. Though it is a simple breakfast lunch box but the effort in fulfilling our request is something that making you feel appreciated.

I will definitely come back again for the superb location and the value for money!!

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hengor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level 5 Contributor
65 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed November 7, 2012

Booked online for 1 night stay on the hotel website.

When arrived at the hotel, was surprised to find that they have a queue system - Take a queue number and have a complimentary drink while waiting for your turn. This is really a good system! Only problem was.....anyone who went up to the counter got served first!

No complaint on the room. Nice room! Complimentary bottles of mineral water, coffee/tea making facility, free wifi! My friend enjoyed staying in the room! Cosy!

We booked the weekend high tea and the spread was rather good! The chicken Char Siew with chicken rice was delicious! At M$42++, it was worth the money!

The hotel is connected to the KSL shopping Mall and it's great to be able to shop and eat at the Mall and then rest in the hotel!

If I have a weekend stay in Johore, I would definitely consider KSL hotel! Why?

- Not far from the Causeway - less than 10mins by car
- Cosy, comfortable room
- Connected to Shopping Mall (it also has a cinema) .....many snacks shops/stalls
- Near to many famous eateries (less than 10 mins by car)

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sawbear1608
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 4, 2012

Stayed 3 to 4 Nov 12. Good comfortable beds attached to a big mall and near eateries but road into hotel is very narrow so was jammed on a sat night.

4 Hotel lifts in tower 1 are tiny (one was down) and could not cope with crowds going down for breakfast / checking out in the morning.

Breakfast area on 7th floor was chaos during breakfast on sunday morning. No one coordianting the seating or clearing tables. We had to stakeout for tables and clear oursleves like in a hawker centre!

Food was decent, especially nasi lemak but be prepared tp wait at least 30 mins for your eggs!

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank wong_martha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about KSL Hotel & Resort

Property: KSL Hotel & Resort
Address: 33 Jalan Seladang | Taman Abad, Johor Bahru 80250, Malaysia
Phone Number:
Location: Malaysia > Johor > Johor Bahru District > Johor Bahru
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 109 Hotels in Johor Bahru
Price Range (Based on Average Rates): $
Hotel Class:4 star — KSL Hotel & Resort 4*
Number of rooms: 100
Official Description (provided by the hotel):
KSL Hotel & Resort is the largest integrated resort in Johor Bahru that offers a complete shopping experience with entertainments and accommodations. The hotel is located in the heart of Johor Bahru City. It is about 5 minutes away from the Causeway,10 minutes from Johor Bahru Business District and 20 minutes from LEGOLAND. LEGOLAND tickets and return shuttle service is available at the hotel or you could include it during the booking at our website. The Resort style hotel provides 868 rooms & suites and extensive meeting and event facilities. For meetings and events, KSL Resort offers the perfect combination of first class facilities, outstanding services and a range of flexible packages. We also offers a range of wedding packages for your special day.With its convenience and comfort, you are able to enjoy numerous well-known Food & Beverage outlets, Fashion boutiques, Cineplex and Hypermarts (Tesco) all under one roof. Without compromising the location, you still can enjoy the water theme park facilities, Golf simulator experience, pool, billiard and children's amusement arcade.In the evening, all guests are invited to our Mission Bar & Grill, where you are able to enjoy a wide range of imported beers and wines. There will be Barbeque dinner and live band to lead you through the night. ... more   less 
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