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KSL Hotel & Resort
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Reviews (2,708)
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Reviewed September 23, 2012

It was a weekend getaway to celebrate our 22nd marriage anniversary. Arrived at the hotel abt 1130 am., reception was deserted (no staff); waited for 20 minutes for 1 staff to appear but she said she was helping, could not answer my query and left. Left bags with concierge and went for lunch at the shopping centre. Returned at about 1330 hrs then waited for another 30 minutes before being served. Room and furnishings were quite new. Bed was ok but comforter cover's material felt alittle coarse. There were obvious stains of glue on the connecting room door and wall papers. Wanted to use the E-safe but it was not working (ok with me). There were no informational materials on hotels facilities/amentities except 1 In-room Dinnng Memu. Writing material was 4 sheets of A5 memo pad and a mini pen. There were only 2 sachets of teabags, 2 sticks of coffee and sachets of sugar and creamer. Alas, there was no tea spoons at all; to stir the coffee, plastic stirrers (same as macdonalds') were provided. Wanted to take a shower and turned handle as per indicator (usual Red) for hot water but it continued flowing with cold water; after quite a bit of meddling then realised that Red was for cold water and blue for hot (ok for me too). Request for wine glasses prior to leaving room for dinner was not met, had to call twice to have the glasses sent to room. Gave the (rate included) breakfast a miss as the queue outside the cafe was shocking long (about 30 pax deep). On the day of departure, Concierge directed to the Express Check out Desk, the lady guest relations staff who attended to me shoved a piece of form to me requesting for credit card details, etc. When I told her that an imprint of the card was already taken at time of check-in and it was the first time I had such request during check-out. The lady staff shot back abruptly and said (quote) 'this is our Hotel standard, if you dont want to cooperate then join the queue at the Check-out counter'. I obliged as there was no reason for me to pick a quarrel at that point.
The Hotel is proclaiming itself as the largest and newest 5 Stars property in JB but from my encounter it really reflects the total lack of professionalism from the day when hotel management took over the rooms from the contractors. The service deliveries/qualities received and observed through the stay was indeed a total DISAPPOINTMENT.

  • Stayed: September 2012, traveled as a couple
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5  Thank Eroslkh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 22, 2012

Stayed just a night but quite impressed of the service: when request for an extra towel - the htl's runner was quick to return with extra towel and the extra toiletries. Breakfast was delectable and palatable with many choices like nasi lemak,roti canai and first time I experienced chef served fish congee piping hot. I love the array of breads and croissants they have. Triple sharing room though superior quite spacious with comfortable single and queen sized beds. Check-in you need to get a Q number fortunately it was cleared within 20 minutes of waiting time. And while waiting, free flow of drinks and also complimentary cakes served to guests. Shopping mall occupy lower floors of the hotel - can shop until closing times then proceed to have a good rest. Within walking distance to another old shopping mall for those shopholics.

Room Tip: KSL hotel has got 2 towers; Tower1 and Tower 2. Need to request a room not facing the opposite tower - no view except facing other guest's rooms.
  • Stayed: September 2012, traveled with friends
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1  Thank SingaporeCatlover88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 19, 2012

I stayed in a triple room, the hotel is still new, many facilities still not available and we face twice electricity shut down. This hotel is quite new , convenience location, around the hotel is easy to find a nice food.
improvement:
1. check in time take 30min above
2. less variety for the breakfast

  • Stayed: June 2012, traveled as a couple
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1  Thank Joy_03KL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 18, 2012

It was my first time staying in Johor bahru, I decided to choose ksl hotel because it's newly open. The whole hotel is very clean, from the corridor to the room and bathroom. The city view of Johor bahru town is fantastic. The bed condition is excellent, mainly because it is still very new. We were also excited for the breakfast in the next morning. There were plenty varieties and it was delicious! Only one thing I'm not satisfied, which the checkin took very long time before reach our turn. Didn't tryout the swimming pool and spa.

  • Stayed: September 2012, traveled as a couple
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1  Thank yaofong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 17, 2012

Dissappointed at the advertisement saying that this hotel is a 5 star hotel. Started off having to take number for checking in, and there were not many of us at the time (2pm, Monday). Room was okay, but not really on a 5 star standard. Hallway smells of cigarette, and they serve almost similar dishes for all the 3 days that we were there. Upon checkout, we were told that our deposit could not be released as they were no record of the deposit (RM300) being taken upon checking in, had to wait for an hour for the management to review CCTV footages and return our deposit. The manager did not even come out to apologize for the long wait, definitely not worth proclaiming themselves as 5 star. Would never recommend this hotel, it is not worth the money you pay for and the services that you receive are disappointing!

  • Stayed: August 2012, traveled as a couple
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3  Thank AzimahArbi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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