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“Nice hotel with lousy service”

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Hotel Grand Paragon
Ranked #20 of 109 Hotels in Johor Bahru
Reviewed February 28, 2010

The service from the reception and Area manager is lousy and rude. The room is clean and nice. We stay overnight at the hotel and about 3plus the power supplies got problem and got cut off, left emergency light and without aircon etc.. as we cannot call the reception so we got to went down and ask, they say will be about 10 to 15min will be ok,. so we went up and wait about 20min still nothing, i call the area manager and ask, im surprise that the area manager was so rude.... I ask "May i know how long will the electric supplies will be done?" His reply " i not sure". I ask " what happen if the power going to trip for few hours"? his reply " THEN I ALSO GOT NOTHING TO DO WITH, AND IF YOU DONT WISH TO STAY YOU CAN CHECK OUT ANYTIME"?

  • Stayed: February 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jas002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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461 - 467 of 502 reviews

Reviewed December 15, 2009

We stayed over 1 weekend in Dec 2009. The check-in staff was very kind to upgrade us to a room with an extended bedroom, the extension being a former balcony which is now enclosed. So that gave us a little more space in the room. The fixtures in the bedroom and bathroom are tired-looking. All in all, very functional but hardly cosy. Lifts take a long time, even though there are 3.

The website gives the impresion of the hotel having an infinity pool. In reality, it is a rather old-fashioned hole-in-the-ground sort of pool, more a dipping pool than a swimming pool. Gym - very basic and limited equipment.

The cafe on the ground floor which serves breakfast was a mad house. Obviously the number of guests exceeded the seating capacity as there was a long queue of people waiting for a table. Quite stressful for the ones eating in the cafe, as the people in the queue would be staring at you. On the Saturday evening, the toilets just outside the cafe next to the main lobby smelt so bad I wondered how some guests could sit in the lobby area! Even though the hotel was fully booked that weekend, that is still no excude.

From my observations, I believe this hotel is popular with the locals for business seminars (which was what my husband was there for) and wedding dinners/parties. I can't imagine any tourist traffic here. So if you are going to be here overnight for 1 of these reasons, stay by all means. The room's generally clean and functional, parking more than ample and hotel is easily located. If you want good local food and you have a car, Taman Sentosa is just across the highway.

  • Stayed: December 2009, traveled on business
    • Value
    • Location
    • Rooms
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2  Thank spitfireSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 3, 2017
Google Translation

  • Stayed: June 2017, traveled with family
    • Value
    • Rooms
    • Service
Thank m3rry_su
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 19, 2017 via mobile
Google Translation

Stayed: May 2017, traveled on business
Thank AlexFund
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 10, 2017
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Room Tip: Camere al piano 8 sono mini appartamenti con cucina, belle camere spaziose.
See more room tips
  • Stayed: January 2017, traveled on business
    • Location
    • Sleep Quality
    • Service
Thank 1960EnricoP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor China Member
Reviewed February 6, 2017 via mobile
Google Translation

Stayed: September 2016, traveled with friends
Thank A TripAdvisor China Member
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed January 28, 2017
Google Translation

Stayed: December 2016, traveled on business
2  Thank Juntaro1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Grand Paragon

Address: 18 Jalan Harimau | Taman Century, Johor Bahru 80250, Malaysia
Location: Malaysia > Johor > Johor Bahru District > Johor Bahru
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #20 of 109 Hotels in Johor Bahru
Price Range: $50 - $109 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Grand Paragon 4*
Number of rooms: 336
Reservation Options:
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