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Reviewed January 28, 2013

Supposed to be one of the best hotels in JB but its a pure disappointment.
front office got my requested bed configuration wrong, and couldnt change as it was on full occupancy. Linens are all torn at the edges. Low quality toilet roll. Bedsheets are dirty with some black stained. Property is lousily maintained. will not stay here again. Breakfast was mainly asian cuisine with little america/western items.

  • Stayed: January 2013, traveled as a couple
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2  Thank poppymartini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 13, 2013

First time staying here and we return with wide smiles :)
Great experiences, from booking period to the check out process. Highly recommended to all.

PRE-STAY
We've made a 1-nite booking under Asiarooms.com and emailed to Grand Paragon Reservations unit just to check whether it got thru. Their response was very prompt and our request for Deluxe connecting room was noted immediately.
After few days, we've decided to extend our stays for another night and correspond thru email. Yet again, their reply was very fast and even though there's a several hiccups, the reservation officer, Joanne Yaw reliably and efficiently rectified it and our booking was confirmed with the ease of mind.

DURING STAY
We opt for the late check in at 6pm to 7pm. However, we arrive early around 5+ and was very delighted to hear that our rooms are ready. Check-in was a breeze. The manager (i forgot her name!) is very efficient and works at a very fast paced. It took only several minutes!

Our rooms on the 16th floor was spacious and cosy. The super single bed fits 2 Asian-sized adults. Bathroom was clean and spotless. Window view was amazing, we could see parts of Johor Bahru & even a bit of Singapore.

Breakfast is a simple affair. Usual Malaysian delights: Nasi Lemak & Roti Canai. Western dishes of cold cuts and assortment of bread and danish. Chinese cuisine of Seafood Porridge and Noodle Soup. All of them quite good and tasty.

Walking distance to Pelangi Shopping Mall with plenty of F&B choices such as Secret Recipe, Auntie Anne's, Nandos and many more. There's also carts along the way to Pelangi SM, selling Malaysian Favourites; Ramly Burger. (Not sure if it always there).

Grand Paragon, we will come again soon :)

  • Stayed: December 2012, traveled with family
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1  Thank junqitt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 11, 2013

We have stayed at the Hotel 4 times now and always find it to be great. The staff are friendly and helpful in all areas of the Hotel. The Breakfast is wonderful as are other meals. We like the situation of the Hotel in relation to eating and shopping of any kind, clothes, shoes, and also close enough to China Town shops. Taxis are easy to get and if not around the Staff will gladly call one for you. The Room Rates are very good and this will always be my choice of Hotel In Johore Bahru. We always hoilday over Christmas and New Year and find Johore Bahru a terrific place to be, day trips an be done quite easily.The Aircons in the room are very cool.

Room Tip: Higher floors re best for the view also when the rain comes across it is terrific to watch.
  • Stayed: December 2012, traveled as a couple
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2  Thank Traveller970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 8, 2013

Came here as part of legoland. The rooms was really nice and clean and quite spacious. The beds was great with really nice pillows. breakfast was quite poor so I would recommend you can go out and eat. The location is really good as its very near KSL and immigration.

  • Stayed: January 2013, traveled with family
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1  Thank Seeyin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 27, 2012

We stayed with the 2d1n tour to legoland with traveller 101 so checking in was handled by them and not by the hotel's frontdesk. There were a number of couches around though I would have preferred a few more as there were many people looking for a place to sit.

Our room on the 16th floor was cosy and the bed was lovely to sink in. The hotel had put up 4 pillows on the bed, which saved me the hassle of taking the pillows out from storage. The pillows were really comfortable tooo! Had a great night's rest.

There wasn't much interaction with the hotel staff, other then at meals. On the first night, we had dinner at the japanese restaurant on the "M" floor. When we entered, there was barely anyone there however, a few others came to the restaurant throughout our dinner. The place was still largely empty. The manager brought us to the non-smoking section, and as we requested to sit side-by-side each other, he recommended that we sit facing the TV that was in the restaurant. Anyway, the food was great! and it cost us about 200RM for 2 people.
The other meals was at breakfast before we checked out. I noticed that the hostess's heel seemed to be falling out. Breakfast just tasted average but thats just normal.

The location of the hotel was rather convenient as it was less than a 10mins drive from the immigration, only a 5mins walk from JB's popular shopping mall, KSL Mall, and also a 5mins walk away from another smaller mall, Pelangi Plaza, in another direction (don't other going there if you are intending to shop). Its a quiet old mall, very different from KSL but you can go there if you want to get away from the crowds.

We watched a movie at KSL which ended past midnight. So we had to walk up a straight slope up to the hotel. It seemed quite safe for that short distance, even though there were no cars around, as there were road lamps and also a police stand right outside the Grand Paragon.

  • Stayed: December 2012, traveled as a couple
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1  Thank Hannah W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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