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“Good customer service”

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Thistle Johor Bahru
Ranked #11 of 108 Hotels in Johor Bahru
Kuala Lumpur, Malaysia
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Good customer service”
Reviewed May 19, 2014

The customer service at this hotel is very good. They were helpful with luggage and with checking-in, as well as offering to get a taxi for you should you need one. The room is spacious and has a nice view of the straits however traffic on the roads in front kept me awake as I wasn't sleeping too well. I would suggest taking a room not facing the front if you are a light sleeper. Breakfast is the same as other hotels but taste wise is good.

Room Tip: I would suggest taking a room not facing the straits if you are a light sleeper.
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  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank altanative
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,257 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (296)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
KUALA LUMPUR, Malaysia
Level Contributor
31 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed May 19, 2014

I was at Thistle Johor Bharu recently. Something interesting come into my mind. I saw tooth picks, written, "make your dentist smile", printed handwritten besides the Thistle logo. This is a small effort but it means a lot to me being the hotel guest. Most hotel management do not concern on things like this. It shows that the Thistle Management appreciate their guests and try to be "personalized" in every single matter pertaining to their service. Thistle JB is seen to be very particular on what will make their guests happy and feel "being attended" at all time. Congratulations to General manager and the team for this effort.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FAZLI H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
83 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed May 18, 2014 via mobile

Been there are me n my husband anniversary. Weekend stay
Services are great every one smiles when they see you. Breakfast is great but still selection for food are same as other hotels. Taste wise good

Facilities is good especially the pool deep enough for us. There is a gym too with a lot of machines for you to use.

As in the room design is modern but wood work getting old and spoilt. Overall still nice.

Nearby nothing much to eat. Opposite of the hotel there is a KFC.

Stayed May 2014, traveled as a couple
Helpful?
Thank ChristieYap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThistleJB, General Manager at Thistle Johor Bahru, responded to this review, May 21, 2014
Dear Reviewer,

Thank you for choosing Thistle Johor Bahru on your recent visit. Your thoughts are important to us.

I am delighted to note that you enjoyed the service from our team members and found that our breakfast quality and facilities especially the pool was good.
Your feedback on our breakfast spread has been brought to the attention of our Food and Beverage team for review as we take steps to further improve our variety and offerings.

Your comments on our bedroom furniture are also noted.
We will of course take this on board as we take the opportunity to refurbish our rooms.

We thank you once again for your feedback and we look forward to another opportunity to deliver a better stay experience for you on your next visit to Johor Bahru.

Kind regards.

Edward and team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
Level Contributor
33 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed May 17, 2014

The staff at thistle was quite nice and helpful. The rooms were very poorly lit. Our room had a problem with the bathroom door. We were there for a three day training program and were mostly in their conference halls through the day. The vegetarian food options were extremely limited on all days. There are cheaper and better food options not very far from the hotel. (Walking distance).
When you ask for water to be sent to the room, only two tiny bottles will be sent , so ensure you always ask for extra. Thistle has a great pool side bar which we found perfect to socialise in the evenings. Overall a decent stay.

  • Stayed March 2014, traveled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Luckyshankar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThistleJB, General Manager at Thistle Johor Bahru, responded to this review, May 21, 2014
Dear Reviewer,

Thank you for choosing Thistle Johor Bahru on your recent visit. Your thoughts are important to us.

It is very nice to know that you liked the poolside bar and were happy with the good service you received from the team. We have also taken note of your comment with regards to your bathroom door and in room lighting and actions are in play to address the issue.

Your feedback on our vegetarian food options has been brought to the attention of our Food and Beverage team for review as we take steps to further improve our variety and offerings.

We hope that there will be another opportunity to extend our Thistle hospitality to you in the near future.

Kind regards.

Edward and team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SG
1 review
Reviewed May 17, 2014

I am impressed with the service standards of the hotel staffs here. Excellent location, clean nice room and the bed is huge!Swimming pool is fantastic.i would give a 10/10 for this hotel!! ....................................................................................

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank justinlee89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThistleJB, General Manager at Thistle Johor Bahru, responded to this review, May 21, 2014
Dear Reviewer,

Thank you for choosing Thistle Johor Bahru on your recent visit. Your thoughts are important to us.

My team and I are delighted to receive your positive reviews.
Thank you very much for letting us know what made your stay a wonderful and comfortable experience.

We appreciate your kind recommendation and look forward to having you with us again on your next visit to Johor Bahru.

Kind regards.

Edward and team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 15, 2014

Despite the 20 minute drive to Legoland, this hotel proved to be a good hotel with excellent service. I booked a Club Room and I was very impressed by the service. My five year old enjoyed the stay especially the kid friendly swimming pool. The hotel also allowed her to follow us into the Club Lounge. The Club Lounge had a stunning sea view. The ladies at the onsite Spa were very understanding and allowed my daughter to sit next to me during my pedicure. The breakfast buffet was another highlight of the stay. Overall a lovely place to stay in Johor Bahru. Perfect for a short staycation with the family.

Room Tip: Get a sea view room.
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gowri P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThistleJB, General Manager at Thistle Johor Bahru, responded to this review, May 21, 2014
Dear Reviewer,

Thank you for choosing Thistle Johor Bahru on your recent visit. Your thoughts are important to us.

It gives us great pleasure to know that you and your family enjoyed your stay with us.
I am glad that all of you were comfortable in our club room and enjoyed the swimming pool as well as the Executive Club lounge service.

Thank you very much for your positive feedback on our service at the Spa. It is also good to know that our breakfast buffet was another highlight of your stay.

Do stay with us again should you return to Johor Bahru in the near future, it would be our pleasure to welcome you back.

Kind regards.

Edward and team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 14, 2014

Enjoyed my stay very much. Staff is incredibly friendly and courteous. Room was clean and well-kept. Laundry service was same day. Pool is very large and refreshing. Large on-site exercise room.

For restaurants on-site, recommend the Oasis (poolside). Food is typically Japanese / Italian. Service is fast, staff is courteous and efficient, food is excellent.

For breakfasts, the main-level restaurant offers an extensive buffet. If you've chosen the executive suite, there is an executive breakfast in the executive lounge. Personally recommend the executive lounge for more personalised service (and the view is outstanding). Also, if executive suite is selected, drinks and snacks are complimentary from 4-8pm.

Highly recommend the Thistle in Johor-Bahru. When in Johor, it is the only place I stay!

Room Tip: Choose one of the Executive Suites with a view of the sea. This enables you to make use of the Exec...
See more room tips
  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThistleJB, General Manager at Thistle Johor Bahru, responded to this review, May 21, 2014
Dear Reviewer,

Thank you for choosing Thistle Johor Bahru on your recent visit. Your thoughts are important to us.

Thank you for your kind praise of our team members, who continue to work hard to deliver great Thistle hospitality experiences to all our guests.
We are delighted that you enjoyed a true five-star experience through our guest room, laundry service, pool, fitness center, our restaurants mainly Oasis and the offerings as well as the Executive Lounge.

We value and appreciate your recommendations and look forward to welcoming you back in the near future.

Kind regards.

Edward and team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Thistle Johor Bahru

Property: Thistle Johor Bahru
Address: Jalan Sungai Chat, Johor Bahru 80100, Malaysia (Formerly Hyatt Regency)
Location: Malaysia > Johor > Johor Bahru District > Johor Bahru
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Johor Bahru
#2 Spa Hotel in Johor Bahru
#8 Luxury Hotel in Johor Bahru
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Thistle Johor Bahru 4.5*
Number of rooms: 382
Official Description (provided by the hotel):
Whether you're with us for business or pleasure, the Thistle Johor Bahru hotel provides the very best of Malaysia, including our legendary hospitality. At Thistle Johor Bahru we have 382 fully refurbished bedrooms, including 125 executive luxury rooms with spectacular sea views over the Straits of Johor. This Malaysian hotel also boasts 5, an outdoor 'resort-style' swimming pool, and fitness centre with spa. Everything you need in fact to indulge your body and soul in modern luxury and comfort. As you'd expect from a hotel in Malaysia and so close to Singapore, Thistle Johor Bahru also has superb meetings and events facilities making the hotel a prime destination for business. Thanks to our beautiful landscaped grounds, sea views and tropical climate, we are also a popular venue for weddings. ... more   less 
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Also Known As:
Thistle Johor Bahru Hotel Johor Bahru

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