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“Nice place. Crap service.”

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Thistle Johor Bahru
Ranked #11 of 109 Hotels in Johor Bahru
Reviewed August 18, 2013

This is a very nice hotel with really nice staff. Mizi in the executive lounge is a very nice person and does not let your glass get empty. Mini and Siti in Oasis are very sweet Nd helpful. It is away from town so it is a little more quiet than city center but there is not a great selection of restaurants and eating houses within walking distance. The housekeeping staff will steal small items from you. Stupid items like fingernail kits. I just keep my "do not disturb" sign on and only let them in to clean when I am there. The laundry staff are a bunch of morons who obviously cannot read. If you want 3 hour service or your shirts hung you must circle the option and draw a huge arrow pointing at it. My work pays for my hotel so I stay where they tell me to. If it were up to me, I would stay at KSL. It is in city center and a little noisy but VERY convenient, especially if you like local eating houses.

  • Stayed: July 2013, traveled on business
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Thank Rmarks77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed August 17, 2013

Based on my experience in this wonderful hotel, I was very pleased with the good hospitality. Actually this is my 8th visit to this hotel.The first thing I do when I reached this hotel is hang out at the step.
My favorite food that I always order at the step is chicken and egg sandwich and beverage is fresh apple juice. Sometimes beside dining, I enjoy my leisure time reading novels.The staff at the step is very friendly and genial such as Sashi,Aida,Deva,Mumi,Ain,Teo and Ator.The second superlative place is the executive lounge.I really enjoy it because it is a very peaceful place for me to relax my mine.Futher more,from the executive floor i can enjoy the beautiful scenery.I would like to put ahead these names that frequently serve me that is Azian,Izzan,Mizi,Hashim and Suraya.The third exciting place is The Fresh where I always take my breakfast. The reason why I always like to take my breakfast there is because there are a lot of food. But of course The Fresh is mostly crowded but no worries because there are always staff that help you like Azrai,Ika,Minah,Akmal,Edwin and Ain.The front office that always help me with the rooms is Arnel and the team.The staff in this hotel are accommodating and sociable.They always greet me whenever I walk pass them.I'm actually an adventurous traveller. I use to stay in hotels but this is one of the best hotel I ever stay in Malaysia.

  • Stayed: August 2013, traveled with family
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Thank Sara Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 17, 2013

This is my first time joining my sister and her husband's family celebrating hari raya adil fitri in Johore bahru. My sister has been teling me how good the hospitality of the staff that work there greeting their guest like their own family. When I step down from the car, I'm really surprise that all the Concierge staff really remember all the members of my sister's family ... further the front office staff like Arnel and staffs at the Concierge also greeted them. Their room was ready when check in and they need to register only.

Few steps from the front office there is a lounge called STEP. The staff working there are really very friendly people. Their good service and manners really touch me. All of them from manager Nizam, Sashi and staff like Aida, Deva, Mumi and Ain treat their guest like friends.The Glass setting is really beautiful and the food taste good. Breakfast at FRESH is tasty. The staff like Azrai, Akmal,Edwin, Ika and Minah really serve us well and brighten up my day.

Thistle Club on 15th floor is really cosy and comfortable. The people that work there is nice and friendly. They make me feel at home. Azean, Mizi, Izzan and their Manager Hashim really give us a good service and was very caring.

  • Stayed: August 2013, traveled with family
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1  Thank goh m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 13, 2013

i like the thistle hotel johor bahru because the places is very well near to the sea the room is so clean and the food is very well and very nicely ,especially the maintenance department because in 1 situation at night my room we have bulb no work at my bathroom my bathroom is so dark , the situation is around 2.15am , i call the room services to inform the problem in my room , i expected the maintenance boy is coming at around 4 minutes the boy is wish greeting to me and we do the job to change the bulb very well , i very happy to the all maintenance department because we give good jobs and the very best services without any cost..

  • Stayed: June 2013, traveled with family
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2  Thank farhanadil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 10, 2013

As one of the better hotels in the city, Thistle is no doubt quite popular with the locals who stream in on weekends to enjoy the restaurants, people-watch or see visiting family members that are being put up in one of the rooms. That said, the activity level in the common areas are usually pretty high and I am sometimes slightly apprehensive of the noise-level emanating from the nightclub when I am in town on a weekend. The reverberations can be a tad irritating depending on your location in the building but aside from that, the compact rooms are pretty comfortable and conducive to a good session of slumber. The gym overlooks the pool and the machines there are pretty decent for an adequate workout. Wifi and the business centre at the lobby also make staying connected a breeze.

  • Stayed: July 2013, traveled with friends
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1  Thank ChrisseKueh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 8, 2013

I am a medical doctor in hospital sultanah aminah in Johor bahru . I used to come to Thistle's hotel coffee house 'Steps' everyday .I go there to read my syllabus and relax my mind. .I usually order a cup of coffee there. The coffee served over there is only freshly brewed upon the order. They practise rectangular glassware which comes with worm milk ,ice water and sugar bowl .The staffs there are very friendly especially Nizam, Edrin, Shashi, Aidah, Ain, Mumi and Deva.

  • Stayed: July 2013, traveled solo
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1  Thank drshwezin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThistleJB, General Manager at Thistle Johor Bahru, responded to this reviewResponded September 11, 2013

Dear Reviewer,

Thank you for choosing Thistle Johor Bahru on your recent visit. Your thoughts are important to us.

We are pleased that you felt welcomed and comfortable while you were with us. We very much appreciate your positive feedback on our friendly team members.

We look forward to being of service to you again on your next trip to Johor Bahru.

Kind regards.

Edward and team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 7, 2013

One of the better hotels in JB no doubt - perhaps because there isn't much choice?
If given a choice, I would definitely try others because while some people are raving about this hotel, I find it just so-so (average).
Common areas are well kept although there are signs of wear and tear. Rooms are slightly worse than the common areas with paint and partition walls peeling off, rust stains, furniture slightly worn.
Hospitality is also not up to expectations, checking in and out takes a long time with some staff seemingly not very experienced.
Will not rule out returning but will always be on a lookout for better options.

  • Stayed: February 2013, traveled on business
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Thank mcmeelo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Thistle Johor Bahru

Address: Jalan Sungai Chat, Johor Bahru 80100, Malaysia (Formerly Hyatt Regency)
Phone Number:
Location: Malaysia > Johor > Johor Bahru District > Johor Bahru
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Johor Bahru
#3 Spa Hotel in Johor Bahru
#9 Luxury Hotel in Johor Bahru
Price Range: $53 - $88 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Thistle Johor Bahru 4.5*
Number of rooms: 382
Official Description (provided by the hotel):
Whether you're with us for business or pleasure, the Thistle Johor Bahru hotel provides the very best of Malaysia, including our legendary hospitality. At Thistle Johor Bahru we have 382 fully refurbished bedrooms, including 125 executive luxury rooms with spectacular sea views over the Straits of Johor. This Malaysian hotel also boasts 5, an outdoor 'resort-style' swimming pool, and fitness centre with spa. Everything you need in fact to indulge your body and soul in modern luxury and comfort. As you'd expect from a hotel in Malaysia and so close to Singapore, Thistle Johor Bahru also has superb meetings and events facilities making the hotel a prime destination for business. Thanks to our beautiful landscaped grounds, sea views and tropical climate, we are also a popular venue for weddings. ... more   less 
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Also Known As:
Thistle Johor Bahru Hotel Johor Bahru

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