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“Not Up to Thistle High Standards”

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Thistle Johor Bahru
Ranked #11 of 110 Hotels in Johor Bahru
Reviewed April 28, 2013

Let me start by saying that Thistle JB is easily one of the better hotels in the area. That being said, if one has experienced Thistle Port Dickson, their JB hotel is a drastic drop in standards. Perhaps this is due to them buying over the hotel from Hyatt but nonetheless it pales in comparison in terms of upkeep and service.

When we checked-in last month, we were given a corner unit but to our disappointment especially after such a long drive down from KL and looking forward to take a much needed rest, the room was filthy, had a moldy smell, hangers in bathroom were broken and worst if all the balcony had an inch of dust covering it (I kid you not).

We requested for a change of room and they offered us another a few floors up and this one was more bearable although the moldy smell still persists but not as bad as the first room. The saving grace here is the pool & seaview which more than makes it up for it.

My other gripe is the carpark which is dark and wet. Quite scary when we arrived back from Singapore at 1am to be honest. Another thing to note is that it is located in a separate building so be prepared for a little walk.

Service wise, nothing spectacular but if compared to Thistle PD, there's plenty of room for improvement especially the front office and housekeeping but the coffee house and lounge staff was great.

On the positive side, they do have an amazing pool and offer free shuttle service to a JB shopping mall and Legoland. Room is spacious and bed was comfy but that's about it.

Room Tip: Seaview is a must and if possible, request for higher floor (8th and above).
  • Stayed: March 2013, traveled with family
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2  Thank DarylLau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThistleJB, General Manager at Thistle Johor Bahru, responded to this reviewResponded May 5, 2013

Dear reviewer,

Thank you for choosing Thistle Johor Bahru on your recent visit. Your thoughts are important to us.

I am most concerned to note of your encounter and I truly regret the inconvenience and upset caused.
Please accept my profuse apologies as clearly what occurred is not acceptable.

Rest assured, I have followed up your feedback with the team highlighting the areas that require immediate improvement particularly, our housekeeping and in room maintenance standards as to ensure that there will not be a similar reoccurrence.

Thank you for your positive feedback on our spacious bedroom, comfy bed, attentive team members, shuttle service and our pool.

Your comment with regards to the car park is noted and will be reviewed.

I hope you will visit the Thistle Johor Bahru hotel again, and I would be happy to assist with the arrangements to ensure an enjoyable stay.
Please contact me directly.

Kind regards.

Edward and team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed April 25, 2013

Staying currently in an apartment for 6 month. Enjoying it a lot as the Thistle is really a great Hotel: I got a spacy living room with a couch, a nice little kitchen, a comfortable bed in the bedroom and a bathroom.
Apart from my apartment the Hotel offers different things:
- Gym: Not really big but as only very few people use it it’s totally fine for a workout
- Breakfast: Breakfast offers a wide range from eggs (omlett / scrambled…) to cereals, fresh fruit and of course rice and noodle dishes. Only thing I don’t really like is the “bread selection”: it’s really just two different types of toast.
- Pool: Very very nice. Not really a lot of guests are using it, but it is really nice.
- The executive lounge: So this is really a great place! It’s located in the 15th floor and offers nice views. The staff up there (especially Lynn and Mizi) is really awesome. Every evening you can get some nice drinks and snacks in a relaxed atmosphere. And if you are looking for it, you can always find a nice conversation.

Room Tip: Get a room with access to the lounge
  • Stayed: March 2013, traveled on business
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Thank Cheeko87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThistleJB, General Manager at Thistle Johor Bahru, responded to this reviewResponded May 5, 2013

Dear reviewer,

Thank you for choosing Thistle Johor Bahru on your recent visit. Your thoughts are important to us.

I am glad to hear that you enjoyed your recent stay with us.

Thank you for your positive feedback on our spacious bedroom, comfortable bed & bathroom, breakfast spread, pool, gym, the Executive lounge as well as our attentive team members namely Lyn and Mizi.
Your positive feedback will certainly encourage us to continuously seek for improvement.

Your comment with regards to the bread selection is noted and will be looked into.

I truly appreciate your kind patronage and look forward to the pleasure of welcoming you to the hotel in the near future.

Kind Regards,

Edward and team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 21, 2013

This is by far the best hotel in Johor Bahru and a great value compared to staying in Singapore across the strait. We come every year to visit family and stay here for up to a month. This past time, we splurged for the Executive Lounge option and made the experience even better. Super friendly people there - thanks to Mizi, Azean, Hashim and Lynn and everyone for making me and all my nephews and nieces feel so welcome. Also, Surraya makes the best omellete in JB - finally, an omelette with some real spice!

Stayed: April 2013, traveled with family
1  Thank advlife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThistleJB, General Manager at Thistle Johor Bahru, responded to this reviewResponded May 5, 2013

Dear reviewer,

Thank you for choosing Thistle Johor Bahru on your recent visit. Your thoughts are important to us.

It was certainly a pleasure to read your comments and I am glad to hear that you and your family enjoyed your recent stay with us.

Thank you for your positive feedback on our friendly team members from the Executive Lounge.
It is indeed very encouraging for them to know that they played a part in shaping a positive stay experience for you. This will definitely be shared.

I truly appreciate your kind patronage and look forward to the pleasure of welcoming you to the hotel in the near future.

Kind Regards,

Edward and team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 19, 2013

Everything was just awesome, accommodation .. service ..(thanks to fnb staff, Izzwan for the excellent service) food was delicious .. and price compared to value is excellent .. sure i would go again when ever there is a chance ..

Stayed: March 2013
Thank MezzaNezze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThistleJB, General Manager at Thistle Johor Bahru, responded to this reviewResponded May 5, 2013

Dear reviewer,

Thank you for choosing Thistle Johor Bahru on your recent visit. Your thoughts are important to us.

It was certainly a pleasure to read your comments and I am glad to hear that you enjoyed your recent stay with us.

Thank you for your positive feedback on our accommodation, delicious food with affordable price as well as excellent service from our team member, Izzuan.
Your positive feedback will certainly encourage us to continuously seek for improvement.

I truly appreciate your kind patronage and look forward to the pleasure of welcoming you to the hotel in the near future.

Kind Regards,

Edward and team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 18, 2013

stayed here for 3 days 2 night... from the day arrive in lobby, everything was fine... the reception is polite and the hotel itself is nice... if you not plan to find your own parking, jockey service are available which is RM7 per-entry...there was a swiming pool al the lower ground.. not really a big pool...i've booked an executive room with sea view..however, the room i booked was not like what i expected..the seaview term is not really a seaview..it was quite far from the sea... and during noon time, the aircond was was take time to cold..besides that, no breakfast was provided for a guest booking an executive room..the price was Rm200++ different if wish to book a room together with breakfast.. in addition, there was lot of lacking in the room....e.g: towel there was only provide one piece instead of two! there was no hair dryer as well.... the hot shower took time to become hot... there was an executibe lounge in 15th & 16th floor.. it open from 8a.m to 10p.m.. guest can choose either enjoy and relax yourself indoor or outdoor..cocktails provided as well from 5p. -8p.m..Steps is the lobby lounge..serving breakfast buffet with RM23++ daily..and different kind of dinner buffet theme daily with RM68++ ... this hotel at the heart of Johor Bahru..just minutes from Singapore and Legoland.. Free shuttles services for hotel guest... overall still was a good hotel.. if the management put more effort to know what the customer really need...

  • Stayed: April 2013, traveled as a couple
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3  Thank meilina0107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThistleJB, General Manager at Thistle Johor Bahru, responded to this reviewResponded April 21, 2013

Dear reviewer,

Thank you for choosing Thistle Johor Bahru on your recent visit. Your thoughts are important to us.

I appreciate the time you have taken to share your experience with us.
Such information enables us to monitor the application of our service standards while simultaneously allowing us to rectify any shortfalls.

Your comments with regards to the air-condition, insufficient towels, hair dryer and water temperature in your bedroom are noted and will be looked into.

We provide two venues for breakfast on a daily basis. First venue would be at the Executive lounge exclusively for our Executive floor guest while another one is at our main Coffee House at the lobby floor.
Whilst not an excuse, all our Executive rooms are inclusive of a complimentary breakfast and evening cocktail at the Executive lounge at the 15th floor.

Thank you for your positive feedback on our polite front desk team.

I truly appreciate your kind patronage and look forward to the pleasure of welcoming you to the hotel in the near future.

Kind Regards,

Edward and team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 14, 2013

We stay at the hotel for 2 days during Jan 2013. We've check in at around 2pm and spend around 10 mins to finish t. We have a swimming pool room at the lower floor. The room was a little bit old style and dark. Some "noise" iscome from the toilet and we need to ask the
receeption to fix it at midnight. They send people to cpme at around 20mins and take 15misn to fix it. The wall is quiet old and some paint os fallen. But overall is ok for stay for 2 night.

We choose this hotel because they can provide shuttle bus to shopping mall and legoland. We check in on Friday and want to book a seat to legoland on saturday, but it was already full amd no seat. So, it should go to there by taxi cost for MY40. When we returned from the legoland. We catch the taxi on the road but it only cost us MY30.

On Friday, we also booked the shuttle bus to the shopping mall. It was a 7 people van. It was ok to seat at inside and the driver is nice. It take 10 mmins to the shopping mall buut it was free.
The return way is quiet early so we can't catch it eb=ven we finish the shopping at 7pm.

The swimming pool is located at outdoor. It was big and relax. They provide free towel at the side of swimming pool. But, it was quiet far away from the lobby to the swimming pool and they're not allowed wet clothes to get into the lobby.

  • Stayed: January 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Thank Fion C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThistleJB, General Manager at Thistle Johor Bahru, responded to this reviewResponded April 21, 2013

Dear reviewer,

Thank you for choosing Thistle Johor Bahru on your recent visit. Your thoughts are important to us.

I appreciate the time you have taken to share your experience with us.
Such information enables us to monitor the application of our service standards while simultaneously allowing us to rectify any shortfalls.

Thank you for your positive observation on our complimentary shuttle service, swimming pool as well as the free towel.
Whilst not an excuse, our shuttle service is available for all in house guests on 'first come first served' basis.

Your comments with regards to the bathroom defect and bedroom wall are noted and will be looked into.

I truly appreciate your kind patronage and look forward to the pleasure of welcoming you and your family back to the hotel in the near future.

Kind Regards,

Edward and team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 13, 2013

I tot the facade of the hotel was elegant. The rooms were spacious. Room service & staff were friendly. The best part was the breakfast buffet. They had a good spread & food fairly reasonable. The pool were quite cool too. The only problem was that while swimming you can smell the foul smell of the sewer. It's really pungent & spoils yr swim.

  • Stayed: November 2012
    • Value
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    • Cleanliness
    • Service
1  Thank AbdulWahabHussein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThistleJB, General Manager at Thistle Johor Bahru, responded to this reviewResponded April 21, 2013

Dear reviewer,

Thank you for choosing Thistle Johor Bahru on your recent visit. Your thoughts are important to us.

It was certainly a pleasure to read your comments and I am glad to hear that you enjoyed your recent stay with us.

Thank you for your positive feedback on our spacious room, breakfast varieties, swimming pool as well as our friendly room service team member.
Your positive feedback will certainly encourage us to continuously seek for improvement.

Your comment with regards to the sewer smell is noted and will be looked into.

I truly appreciate your kind patronage and look forward to the pleasure of welcoming you to the hotel in the near future.

Kind Regards,

Edward and team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Thistle Johor Bahru

Address: Jalan Sungai Chat, Johor Bahru 80100, Malaysia (Formerly Hyatt Regency)
Location: Malaysia > Johor > Johor Bahru District > Johor Bahru
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Johor Bahru
#3 Spa Hotel in Johor Bahru
#9 Luxury Hotel in Johor Bahru
Price Range: $52 - $87 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Thistle Johor Bahru 4.5*
Number of rooms: 382
Official Description (provided by the hotel):
Whether you're with us for business or pleasure, the Thistle Johor Bahru hotel provides the very best of Malaysia, including our legendary hospitality. At Thistle Johor Bahru we have 382 fully refurbished bedrooms, including 125 executive luxury rooms with spectacular sea views over the Straits of Johor. This Malaysian hotel also boasts 5, an outdoor 'resort-style' swimming pool, and fitness centre with spa. Everything you need in fact to indulge your body and soul in modern luxury and comfort. As you'd expect from a hotel in Malaysia and so close to Singapore, Thistle Johor Bahru also has superb meetings and events facilities making the hotel a prime destination for business. Thanks to our beautiful landscaped grounds, sea views and tropical climate, we are also a popular venue for weddings. ... more   less 
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Also Known As:
Thistle Johor Bahru Hotel Johor Bahru

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