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“Facilities are shared with neighbouring serviced apartments, need to walk through multi-storey carpark to get to them”
Review of Silka Johor Bahru

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Silka Johor Bahru
Ranked #41 of 109 Hotels in Johor Bahru
Singapore, Singapore
Level 3 Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Facilities are shared with neighbouring serviced apartments, need to walk through multi-storey carpark to get to them”
Reviewed January 28, 2013

The hotel staff were awfully nice and helpful when we wanted to leave our stuff at the reception before checking in to go to the gym and the pool. Our room was very spacious and clean with a balcony.

Now for the downside:

1. I do wish that area has a better view. Our balcony overlooked a huge construction site.

2. The room is also not completely sound proof as we could hear our neighbours in the wee hours of the morning.

3. Some of the photos in the website are grossly misrepresented, in particular the pictures of the gym. The gym has the exact equipment that you see in the pictures, only that it is in fact half the size. The worst is - the air-conditioner was not even switched on when I went, which was not acceptable! Only a few fans were turned on even though there were a few other guests using the gym. The TV in the gym was the saving grace. Note that you need to get a token from the security counter to use the threadmill. The swimming pool is quite nice on the other hand.

4. These facilities are located in Prima Regency Serviced Apartments located next to it and are shared with its residents/guests. To get to them, you would need to walk through the multi-storey car park and I do not like that idea. It feels... unsafe.

5. Breakfast provided at the Checkers Cafe was simple.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chinadoll3k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramanesh N, General Manager at Silka Johor Bahru, responded to this review, February 1, 2013
Dear chinadoll3k,

Greetings from Silka Johor Bahru.

Thank you for your comments. First and foremost, we would like to apologise for the shortcomings that you had encountered.

At Silka Johor Bahru, security and safety of our guests is of the utmost importance. Please be rest assured that we have taken all necessary steps to minimize inconveniences in regards to the car park by providing concierge services for our valued guests, personalised service during rainy days, sufficient lighting at the staircase and 24 hours security on standby. The Club House facilities are under the purview of Prima Regency and we have duly noted your feedback and are working with them in resolving the inconveniences to serve our guests better.

We hope our shortcomings will not place us in your permanent disfavour and we look forward to welcoming you back to the hotel in the near future.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (52)
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English first
Kuala Selangor, Malaysia
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 28, 2013

Just been there yesterday. We stayed 2 for nights. we usually stay in thistle but gave this a try because of the price & sixe of the room & recommendation by others.
It turned out that this is actually a residential area with a club house facility but they turned it into hotel. So you are sharing the facility with the rest of the resident's.
i booked Business suite but was upgraded to Executive suite due room unavailability. But i cant differentiate between both although frontdesk mentioned executive is better. Many guests upset because check in was late around 4 PM but manager is hands on and very calm + helpful in managing the situation. Lucky i arrived quite late so we just need to wait around an hour but not sure about others. Breakfast is acceptable considering that this is not a 5 star hotel. carpet stained there is not need to have 2 writing desk in one room. prefer to have small dining table.
Facility wise :
Parking : Dissapointed when you have to park in building next door and no elevator.
Gym :Dissapointed. small and no towel. 3 people at one time because there are only 3 key to acticate the the machines there.
Pool : nice and clean. kid's is only 0.5m so quite alright.
Bell boy: they managed to hide from me :) So we need to carry our bags ourselves.
Housekeeping: can evident their proactive, they fix my phone & provide sajdah. Appreciate it !
Garden & playarea for kids: nice but you have to walk to 5 th floor to enjoy it but since i cant go to gym so its fine for me
overall is alright and still recommend to others because it value for money.

Room Tip: - suggest the business suite for big family - NOTE that no tub only rainshower - require car to ge...
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank amanihamid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramanesh N, General Manager at Silka Johor Bahru, responded to this review, February 1, 2013
Dear amanihamid,

Greetings from Silka Johor Bahru.

Thank you for staying with us. First and foremost, we would like to apologise for the shortcomings that you had encountered.

We have taken note of your comments in regards to the gym facilities and level of service. Hence, we have conducted necessary trainings and issues have been rectified by the departments concerned. Nonetheless, thank you for acknowledging the efficiency of our Housekeeping services.

With regards to the car park, please be rest assured that we have taken all necessary steps to minimize inconveniences by providing concierge and personalised service during rainy days for our valued guests.

Once again, thank you for your feedback as this will help us to monitor and improve the quality and services provided to our guests. We look forward to having you back to the hotel in the near future.

Best regards,
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Kuala Lumpur, Malaysia
1 review
Reviewed January 25, 2013

There were 5 of us; 3 adults and 2 kids. We stayed here for 2 nights the objective of this trip was to to visit legoland and Hello Kitty town. With old folk and younger kids, what's most important for us is the accommodation, which is really good - new, nice, clean and very well furnished. Facilities are ok, depends on the individual needs, do not expect resort equivalent standard :), otherwise, this is above average for this category of hotel. Staffs are friendly and helpful though service could have been more efficient (probably that was a peak period and the hotel was fully booked). Distance to town vs. to the theme parks are almost the same, about 20+ min., not much of a problem if travellers are driving.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank STMC1314
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramanesh N, General Manager at Silka Johor Bahru, responded to this review, January 29, 2013
Dear STMC1314,

Greetings from Silka Johor Bahru.

Thank you for choosing to stay with us during your recent visit to Johor Bahru.

As a value-led hotel, we are honoured that you and your family had a wonderful experience and truly appreciate your positive comments. We are constantly improving our services as guests’ satisfaction is of the utmost importance to us.

Once again, thank you for staying with us and we look forward to having you and your family back for another memorable hotel experience whenever your travel brings you back to Johor Bahru.

Best regards,
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KL
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 21, 2013

We stayed in this hotel on our family trip to Johor Bahru and Singapore last November. We stayed in the family room, and it is spacious with separated bedroom for adults and kids. We truly enjoyed our stay there, with clean and well-equipped room. Wifi is available which also make me connected to my business world although I am on holiday..: -). Staff are friendly and helpful, especially in guiding us the directions to the Legoland and also Johor Premium Outlet. They also gave us precise information and instructions on how to get into Singapore etc, as this was our first self-driven trip to Singapore.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank YKTANG13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramanesh N, General Manager at Silka Johor Bahru, responded to this review, January 23, 2013
Dear YK T,

Greetings from Silka Johor Bahru.

Thank you for staying with us during your last visit to Johor Bahru.

We are happy to hear that you had a wonderful experience throughout your stay with us. We pride ourselves as a value led-hotel with quality service and guests’ satisfaction is of the utmost importance to us.

Once again, thank you for your positive feedback and we look forward to having you back to the hotel in the near future.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
1 review
Reviewed January 20, 2013

We stayed with our family in this hotel and had an excellent stay. The room was very clean and had a good selection of toiletries. The staff were extremely friendly and helpful from check-in to departure. The restaurant had a good selection on the menu and service was firendly and the food tasty. We took advantage of the Legoland package which was great value and the staff were great in arranging our pick up at a time suitable to us. We will definitely return to Silka. The pool was fine and parking was easy. We liked the location because it was away from the busy Johor traffic.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank markrt_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramanesh N, General Manager at Silka Johor Bahru, responded to this review, January 23, 2013
Dear markrt_13,

Greetings from Silka Johor Bahru.

Thank you for staying with us during your recent visit to Johor Bahru.

We are very pleased to learn that you had a delightful experience throughout your stay with us. Your acknowledgement of the service rendered by our associates will be used as an example in our upcoming training in our efforts to upkeep hospitality excellence for our guests.

We look forward to having you back to the hotel whenever your travel brings you back to Johor Bahru.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
selangor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 16, 2013

The hotel is really nice, the room as clean and of a good size and balcony (I guess not all rooms with balcony)

The Hotel is well maintained and with very friendly, attentive service and reasonable prices. ample parking space.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michelle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramanesh N, General Manager at Silka Johor Bahru, responded to this review, January 18, 2013
Dear Michelle C,

Greetings from Silka Johor Bahru.

Thank you for staying with us during your recent visit to Johor Bahru.

We are very pleased to learn that you had a pleasant experience throughout your stay with us as we pride in our tagline, “You’ll never miss home”. As a value-led hotel, we offer a variety of room types that will suit every guest’s requirement from the lower room category, the Standard Room to the higher room category that is the Business Suite. Your acknowledgement of the services provided will further motivate our team to upkeep hospitality excellence for our guests.

Once again, thank you for staying with us and we look forward to having you back to the hotel whenever your travel brings you back to Johor Bahru.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Wilayah Persekutuan, Malaysia
Level 3 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 15, 2013

Actually this accommodation is good...but the problem is there is a room without a window !! and the carpet smells moist. There is no fresh air circulation for this room n feel like you sleep in VVIP prison's cell.

Suggest the hotel's management do mention this type of no-window rooms in their website to avoid un-expected shock from guest.

The food for breakfast is just so-so.

Overall GOOD...

Room Tip: better call the hotel directly for room's condition instead of using web page.
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  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MustaineJr83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramanesh N, General Manager at Silka Johor Bahru, responded to this review, January 18, 2013
Dear MustaineJr83,

Greetings from Silka Johor Bahru.

Thank you for staying at our hotel and communicating your feedback to us.

We have 3 different room categories namely, Standard, Deluxe and Business Suite. Our Standard Rooms are aimed at value conscious travellers and are without windows but please be rest assured, all safety and security aspects of the hotel are well taken care of at all times. As quality and cleanliness is of the utmost importance, we are in the midst of changing the carpets in our guestrooms and the process will be completed by the first quarter of the year.

Once again, thank you for your comments and we hope that our shortcomings will not place us in your permanent disfavour and we look forward to welcoming you back to the hotel whenever your travel brings you back to Johor Bahru.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Silka Johor Bahru

Property: Silka Johor Bahru
Address: Jalan Masai | Mukim Plentong, Johor Bahru 81100, Malaysia (Formerly Dorsett Johor Hotel)
Location: Malaysia > Johor > Johor Bahru District > Johor Bahru
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #41 of 109 Hotels in Johor Bahru
Price Range (Based on Average Rates): $
Hotel Class:3 star — Silka Johor Bahru 3*
Number of rooms: 252
Official Description (provided by the hotel):
Silka Johor Bahru is a value led international chain hotel in Johor Bahru, Malaysia. It has 252 well-appointed rooms that are suitable for families, business and value-conscious travellers. Located near Jusco Tebrau City, the hotel is less than 20 minutes from Johor Bahru City Centre and less than 15 minutes from the Singapore border (woodlands checkpoint). Silka Johor Bahru is also the only star rated hotel exclusively associated with the Johor Premium Outlets (JPO) which is about 25 minutes away from the hotel. Asia's 1st Legoland themepark is only a 25 minute drive away. Silka Johor Bahru also has a range of food & beverage outlets, meeting rooms and a banquet hall which caters for all dining, function and event needs. You'll never miss home when you stay with us! ... more   less 
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