We had booked a de luxe room (one below suite) and paid for same, but between booking and arrival the rooms had been subjected to grade inflation, such that standard rooms are now deemed "de luxe" and the garde we had paid for renamed "executive de luxe". We were shown into a tip of a room for our money. After some shenanigans, we agreed to pay for an upgrade to the very thing I had paid for (naturally I got our agency to straighten out the money side of this).
But that was just starters. The first executive de luxe room emitted brown water from the bath tap and leaked copious water to flood the bedroom carpet within 30 seconds of initiating a shower. Third change was slightly better but still the plumbing was bizarre - too boring to describe but a worrying link between gurgling bath outlet and perpetually trickling toilet.
I'll spare you the lengthy tale of ordering some nuts with our beer, suffice it to simply recommend that you don't try anything quite so baroque, as the head of food and beverage sees that as a sign that you are made of money and want to be ripped off.
This is the only place you can stay right up there on the glorious Zomba plateau, so if you want the views and activities on hand, you might simply have to put up with it.
Our lasting impression is of beleaguered junior staff trying their best in the face of chronic mismanagement. A place that could be truly excellent, but falls so short due to neglect and graft.
Someone who knows how to run a hotel should put this chain out of its misery and restore a potentially delightful property to the state it (presumably) formerly had and certainly deserves.
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- Also Known As:
- Sunbird Ku Chawe Hotel Zomba