June 2017 - The rooms are overpriced for the level of accommodation and service:
- no separate bathroom (they use a screen separator) which mean the toilet is basically in the bedroom so this is not really hygienic.
- no electricity at night until 7am, whereas the other hotels with the same standard in the area have a group generator to cover this period of time.
- the pool's water was never clean so we did not even tried to get into it.
- They advertise that they have wifi but it is not working on other areas than the lobby. We had to ask the neighbour hotel (Renala hotel) to kindly provide us with their access.
The food is very basic and prices are high for what is proposed. I would recommend going to the other restaurants in the area if you want good seafood and fish.
Finally, the staff was not trained to provide a good customer service. Just an example: we were given incorrect information about breakfast being included in our reservation. As a result, we were charged without our consent for this. The manager seemed very disorganized and not willing to make an effort to improve our experience, so this was reflected in the overall staff service.
I would not have below standard expectations if the price was accurately reflecting the level of service, but since they position themselves in the "Above average" price category, I think it is good to provide an accurate review of it.