Nice hotel but poor service. We arrived at 12pm and wanted to check-in but the rooms were not ready. Fair enough, so we decided to go ski. Back at the reception at 6pm, following which we were told the rooms were still not ready. After a 45 mn argument, we managed to get some of our rooms.
Big surprise the morning after when we requested a late check-out and were advised that we needed to vacate the place at 12pm sharp and told that they would not give us any extension despite the delay in getting the room the previous night. After another hour of arguing they agreed to give us a late checkout for only two rooms out of five...
Upon checking out, one of us got charged the cost of five rooms without even being authorized and despite the fact that the four other rooms were paid for... And staff again advised that there was nothing they could do... So we had to put a claim at our bank and cancel the card...
And also - we got late to the airport because the hotel didn't organize the airport transfer we requested 48 hours earlier!
Apart from that, it's an old hotel but with nice access to the slopes.
- Official Description (provided by the hotel):
- Nestled amid the peaks of Mount Lebanon, InterContinental Mountain Resort & Spa, Mzaar is a family-friendly getaway offering year-round recreation. Skiing, snowmobiling, climbing, hiking, biking, rafting and ATV ing join a long list of sightseeing musts such as the Fagra ruins, the Jeita Grotto, the Phoenician temple and the famed Casino du Liban. ... more less
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- Also Known As:
- Intercontinental Mzaar Mountain Resort And Spa
- Intercontinental Mzaar Mountain Hotel Kfardebian
- InterContinental Mzaar Mountain Resort & Spa Lebanon/Kfardebian